“Terrible service and overpriced. Last week I requested refrigerator repair and the price of the repair was equivalent to the cost of a new refrigerator. Customer service was horrible and reps barely spoke English.”
“You are the worst company I have ever dealt with. I scheduled a refrigerator repair for yesterday between 1-5pm, which you confirmed multiple times by text and email. No one called. No one came, despite an 8:00 am email confirming someone would be there that day (yesterday, Oct.3). I later found another email sent after that in which you rescheduled me--without discussion with me--for Wed, Oct 16, a day I never requested or agreed to; moreover, it is a day I cannot take off from work. I missed work and lost $600 yesterday. You do not take accountability. I spoke to at least 6 people--including a floor team supervisor. No one could tell me what happened, why you did what you did, nor offer a quick solution. Customer relations would normally find a way to send the repair person over right away. Not Sears! I will NEVER buy from you or work with you again. They had every opportunity to address this but did not!”
“Sears has to be the worst maintenance. They want to charge you $150 just to come out then they charge you for parts and labor that’s about 500. Then they want to sell you the warranty program which is $100 a month and when they fix the refrigerator, the problem is not fixed. They have to come back out and you want to cancel the warranty and it’s a big rigmarole. Sears is a big scam they used to be. They are not anymore. Don’t buy their appliances. Don’t get the repairs. They’re the worst ever.”
“Sears.com took my money and have no idea where my product is they call tell me expect delivery the next day to call that day to say my range is not in stock! Called & was hung up on. It’s been a month & no answers. Sears is or has become the worse”
“They rescheduled on me twice in a row ON THE DAY OF THE APPOINTMENT HALFWAY THROUGH THE DAY. Have fun getting an actual human on the phone. They should not be allowed to do business and I haven't been able to do laundry for two months, and I cannot return my appliance. I have a busted dryer with no repair because of this company and no reimbursement.”
“I wanted to let your company know that I have had my Kenmore True Hepa 360 vacuum for 25 years strong. It's a bit banged up, however it works great. This vacuum has survived 2 kids, adults now and 4 cats 2 still living and 4 moves, one across country from NY to AZ.
Thanks Amy D”
“Purchased ext warranty for dishwasher. Waited 3 weeks to get serviced. Repair man said between 9-5. So……wait at home for 8 hours? Worse than the cable guy. Finally 445 shows up. 20 min later says “I need a new part” I’ll be back in two weeks.”
So……5 weeks from original phone call.
Rediculous!”
“Two weeks ago I had an appointment which costed close to $400. As soon as the repair man left we tried the machine and it was doing the same thing. Scheduled an appointment to have him come back and it was a week out, ok fine. Today, they accidentally canceled my appointment and now the earliest appointment is another week out. Keep in mind I already paid for the first appointment already.”
“IT'S A SCAM!!!. For you sign up for they tell you that you don't need to pay labor. They'll send a technician the next day and you talk about labor ($595) and you have to pay that upfront before them fixing anything and they will be back after 3 weeks or more depending on their availability. If you don't agree to this. You have to pay their diagnostics 119 dollars. So it's a SCAM!!!!!”
“Well, why don't you show for 1 thing? I took an unpaid day off work, and no service? You were pretty quick to schedule next day service for 8 am and you took my credit card quickly enough . The operator once I got a hold of one was rude. If my card gets charged next stop for me is the Attorney General.”
“Sear keep scheduling an appointment, an no one show up, I been dealing with this problem with my range since July and it's not fix as of yet,but when it time to renew the warranty sear is calling day and night..once the yearly warranty is up I will not be dealing with Sear..I would never recommend
Sear,they had no empathy or compassion, I have taken off of work twice for both appointments they had scheduled..and all they have to say is sorry, but I'm still dealing with the same situation..”
“Sears sent a defective part. We now have to have it replaced at our expense again. It was $140.00 to get the part put in. It will be another $140.00 to replace the defective part. The defective part is $299.78. That eats we will be out of pocket a total of $579.78. That is $350.00 less than the machine was brand new. Are they going to cover the labor cost, no. Dint use Sears. They do not care about their customers only your money”
“I’ve been dealing with Sears home repair since May!!
Waiting on a refund they keep telling me I’m going to get in 7-14 days for a job they never showed up to while i waited for and wasted 2 days since i rescheduled 2 appointments with them.
This is fraud!”
“Had service tech come out to look at my refrigerator found that I needed parts came back out. The second time said parcher, incorrect and then laughed instead of refunding my money.
Then contacted the service department and they blew me off and said they will not refund me service fee. What a scam.”
“Sears home services is the worst to deal with. Placed an order 7/3/2024 and yet to receive the part for thr Kenmore side by side refrigerator. They keep saying the is on order and keep pushing the delivery date back more. Do not order from sears home services!!”
“Sears came to my home (the next day following my initial call) to repair my washer which was shutting off when it entered the spin cycle. The repairman did some diagnostics and declared he was unable to isolate a problem and then charged me $119.00 for the visit. He then left. I still had a broken washer so I called the service center and they said they could not schedule a second repairman for 3 or 4 WEEKS. I said I would find someone else and just give me a refund of my $119.00. They said they would and it is now 60 days later and still no refund. I call them every week and they claim the refund should show up within 72 hours. But nothing. The washer was subsequently replaced. I don't know what happened with the Sears customer service but they sure aren't the reliable organization they used to be. I will never call them again. Beware!!!!”
“I will never buy an appliance from sears again!
My Kenmore refrigerator is less than 4 years old. The evaporator fans in the freezer went out. No problem, replace them right. NOPE! They are no longer manufactured. Sears can't/won't tell you if there is an aftermarket part that will fit. I hired an outside licensed professional and he cannot get the parts anywhere.
Sears will not actually tell you if your appliance is still under warranty. They require you to take an entire day off of work for their EIGHT-hour service window. They can't come out to look at your appliance for a week or more. I was told by the repair department they are the largest parts holder of appliance parts in the country, but they won't tell you if they have the parts. Their parts departments says they are no longer manufactured, and they do not have them. No one can tell me what happens if they can't get the unavailable parts.
Honestly it was the biggest run around I have ever gotten from any company ever.”
“SEARS IS THE WORST REPAIR SEVICE I HAVE EVER HAD. THEY ABSOLUTELY NEVER SHOW UP! THEY CANCEL ALL OF YOUR APPOINTMENTS TAKE YOUR MONEY FIRST AND ITS A HORRIBLE CYCLE OF NOTHINGNESS. NEVER I REPEAT NEVER GO WITH SEARS. NO WONDER THEY ARE GOING OUT OF BUSINESS!!!”
“Technician went to my neighbors house and ordered parts for their oven. I have an Amana, the parts ordered were for a Samsung. Called him back and left a message, called Sears and only got an automated system. Called my realtor and home warranty company to resolve this issue. Will be contacting the BBB as they forged my name on work orders.”
“This is the worst company. I returned some parts for my refrigerator did not work sent them back in June have not got my refund they said they sent the check but there was a problem with my address they had it wrong. They use to be a good company”
