Secret Escapes Reviews

1.3 Rating 244 Reviews

7 %

of reviewers recommend Secret Escapes

Company Reviews

Questions

Metrics

1.3

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Secret Escapes deliver?

Returns

Customer Service

How can I contact Secret Escapes? How quickly does Secret Escapes resolve customer queries?

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Ask a question and get answers from people who are customers of Secret Escapes.

Visit Website

Phone:

0845 078 2029

Email:

support@secretescapes.com

Location:

20-28a Hatton Wall, London United Kingdom
EC1N 8JH

How quickly does Secret Escapes resolve customer queries?

Helpful Report

(1 week ago)

Greater than 81% of reviewers feedback is Secret Escapes takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ I contacted Secret Escapes , they not interested at all said they have paid the hotel so it’s between me and the hotel , not willing to liaise on my behalf … absolutely atrocious service … I parted with over £600 for a 4 night hotel only stay . ”

- Cliolane

“ I’ve never had such poor customer service in my life. ”

- Jacob Light

“ I then sent photos to Secret Escape's customer service. ”

- C.Favre

Secret Escapes Reviews

Customer Service - Average