Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,031 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. As described”

Helpful Report

Posted 3 years ago

“We have three sets of bedlinen and two microfibre duvets from Secret Linen and have been delighted with all of them. The duvets are a revelation. The quality is consistently excellent and everything arrives beautifully packaged in eco-friendly, recyclable packaging. I cannot fault them and will continue to replace our worn out bedding with their lovely products in future.”

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Posted 3 years ago

“Really lovely blanket, bigger than I was expecting which was a bonus and very soft. Great quality and colour - haven’t washed it yet though but I am optimistic! Will definitely shop here again.”

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Posted 3 years ago

“Very good service with a smile 😊”

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Posted 3 years ago

“Excellent service. Refunded returned item promptly.”

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Posted 3 years ago

“Great range of product and fast and reliable customer service. Will definitely order again!”

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Posted 3 years ago

“Secret linen are the very best company l have ever delt with. So very helpful. I had to return some items as they were faulty. They replaced them straight away with no hassle. I even had a hand written note apologising for my Inconvenience. There linen is very high standard. I would certainly recommend them to my friends and family.”

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Posted 3 years ago

“Excellent service. Great quality products. Highly recommend this great company. Will definitely use again. Thank you.”

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Posted 3 years ago

“Beautiful fabrics, beautifully made, excellent service 👍🏻”

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Posted 3 years ago

“Lovely quality bed linen. Particularly love the linen sheets. Great colour choice. Quality of the service and help is second to none. A great on line store recently discovered.”

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Posted 3 years ago

“My order arrived in good time and beautifully packaged. The quality and look of the products I ordered surpassed my expectations. I am delighted with my purchases! Thank you to the Secret Linen Store team.”

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Posted 3 years ago

“Beautiful linen curtains, super fast delivery and great packaging.”

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Posted 3 years ago

“Waiting to try out the duvets I’ve purchased - but based on the pillow slips I’ve recently bought, I’m going to be a huge fan of this company!”

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Posted 3 years ago

“The curtains we ordered are gorgeous. High quality linen, colour is perfect and true to image and they look so beautiful. Arrived in lovely package too. I’m looking forward to buying my next set of curtains already!”

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Posted 3 years ago

“Excellent company to deal with”

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Posted 3 years ago

“Excellent quality as usual.”

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Posted 3 years ago

“Wonderful towels, great service, thank you once again.”

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Posted 3 years ago

“Lovely website with beautiful stuff. Very easy to order, and delivery was quicker than we expected (under the covid circumstances).”

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Posted 3 years ago

“Really enjoying the towels. They are light but absorbing.”

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Posted 3 years ago

“Very impressed by the service I received. The quality of their products is also exceptional, so soft and comfortable. Everything fitted perfectly and all their products are very well made. It really pays off selling only quality products. I ordered a duvet, duvet cover and pillowcases from them. When I received my order, the colour of the duvet was not exactly what I wanted so I returned it and purchased another duvet cover which was perfect for me. They processed my return within a few days of me sending it off and emailed me straight away to let me know it had been processed. The speed of receiving my money back has created a greater sense of trust and goodwill for me with this company and I will be purchasing from them again in the future.”

Helpful Report

Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,031 reviews