Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

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Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

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“Great choice of colours, lovely quality and beautifully packaged”

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Posted 4 years ago

“Beautiful product, loved the eco packaging and delivered quickly.”

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Posted 4 years ago

“Easy, straight forward and thank goodness for Secret Linen. The only place I came across that had 100% cotton or linen bed linen. I couldn’t believe how many sheets just are NOT 100%!!!! Thank you for wonderful bedding and gorgeous Leona x”

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Posted 4 years ago

“I am delighted with my first shopping experience at the Secret Linen store. I purchased percale cotton duvet covers, fitted sheets and pillowcases. Very impressed with the quality and value for money. Delivery was quick.”

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Posted 4 years ago

“I have ordered a number of items of bedlinen now from Secret Linen Store. The quality is excellent and the packaging makes it feel extra special. All the bedding has been the 100% linen range and it's so good to sleep in. Unfortunately there was a slight fault in one of the items in my last order which I didn't notice until I had washed the item ready for using and thrown away all the packaging. I was concerned that there might be an issue returning and exchanging the item because of this. Not at all! There was only concern from the person I had spoken to that the item wasn't perfect and a collection and exchange was arranged immediately. What excellent customer service to back up excellent products.”

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Posted 4 years ago

“Beautiful bed linen and towels and such helpful staff, amazing, keep up the good work with your products and your attitude to your customers.”

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Posted 4 years ago

“Item as described, good quality products”

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Posted 4 years ago

“The order was quickly dispatched, however unfortunately I don't like the linen bedding and find it very uncomfortable to sleep in. I have washed it several times, but it is still unpleasant and I will have to get rid of it. I am very disappointed considering how much it cost and I was expecting a luxury product. Also, I have found the duvet cover and fitted sheet extremely large and I wake up in such a tangle even through I bought the correct sizes. I won't be buying linen bedding again. I am very surprised given the cost, but I just can't sleep in it. I did however like the towels I bought.”

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Posted 4 years ago

Hello Caroline Thank you so much for taking the time to chat with me last week - i am so pleased that we are able to get you as snug as a bug in no time at all. Kind and Comfy Regards Jodie

Posted 4 years ago

“Loved the pure cotton bedding from the Secret Linen Store - feels wonderful”

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Posted 4 years ago

“Excellent linens - love everything we have purchased from Secret Linen Store”

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Posted 4 years ago

“Absolutely delighted with the quality of the linen I purchased as a gift.great customer service too. Xx”

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Posted 4 years ago

“Brilliant customer service. Lovely product. Highly recommended”

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Posted 4 years ago

“Beautify packaged, great communication awaiting delivery of products. Excellent product value and quality in European measurements.”

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Posted 4 years ago

“Absolutely beautiful linen, i never thought that it would bring me such peaceful sleep as it has, does make it a bit harder to leave it in the morning 😊”

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Posted 4 years ago

“Lovely product, sheets very soft and warm to sleep in, and quite easy to care for.”

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Posted 4 years ago

“Good choice of fine bed linens; just bought a duvet set in a pink stripe, fabric is soft and cosy. Products despatched quickly.”

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Posted 4 years ago

“We are delighted with our curtains carpet care was exemplary and we will definitely buy our next curtains from Secret Linen Store First class!”

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Posted 4 years ago

“Lovely, soft, quality 600TC cotton. Very happy.”

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Posted 4 years ago

“I bought the vintage rose duvet cover . If fell in love with it am getting the curtains to match . . Very impressed with the speed it came to me . Presented beautifully . Great work ladies well done ✔”

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Posted 4 years ago

“I ordered twice from Secret Linen. First time I went for a bright yellow linen duvet cover and the second one for teal cotton. I love both! Such a great quality and vibrant colours. Thank you very much and I definitely will order again.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews