Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed, the fabric very thin and could see through it, blush pink colour very wishy washy and patchy in place, like an old tea rag, had pay £8.50 to return them through Hermes.”

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Posted 4 years ago

“Excellent service and good quality bed linen”

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Posted 4 years ago

“A pleasure to do business with. Fast delivery to Spain too.”

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Posted 4 years ago

“Excellent company selling top quality products by friendly and efficient staff, resulting in a perfect purchasing experience”

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Posted 4 years ago

“Clear website, quick delivery, reasonable prices and excellent extras. Thank you.”

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Posted 4 years ago

“Beautiful linen and great service”

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Posted 4 years ago

“My towels arrived next day delivery. They were nicely packed and came with a teapigs teabags! Fantastic service!”

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Posted 4 years ago

“We really love our linen duvet cover. It feels so comfortable. Expensive but you get what you pay for. And the fact that it doesn’t need ironing - say no more!”

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Posted 4 years ago

“Loved the discount already bought one face towel And they are so good I thought I’d buy some towels.”

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Posted 4 years ago

“It’s the nicest bedding I’ve ever slept in”

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Posted 4 years ago

“Good quality all round”

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Posted 4 years ago

“The quality of the linen bedding is superb! It makes such a difference to sleeping …. The linen curtains are also beautiful and give a lovely light when the sun shines through.”

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Posted 4 years ago

“Lovely quality sheets. Very soft but I prefer a slightly starched sheet. Will send them to laundry and see if they will crisp up a bit.”

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Posted 4 years ago

“I bought the combination European Duck King Size Duvet as I suffer from Fybromialgia and other joint problems and have trouble with feeling weight on my legs and feet. This duvet, is brilliant! All of the warmth and comfort with barely any weight....just what I needed. Would I buy from Secret Linen again?.....Absolutely!!!”

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Posted 4 years ago

“Great service. Happy to help, prompt replies, timely communications (very good emails instructing you about your purchase (made to order etc), including this email asking me to review. So many brands get this wrong and it feels meaningless. Your service and website are a delight to use. Good quality product, I chose yours over Piglet, Soak & Sleep etc because seemed like you cared about your product more, colours more to my liking...good fabric samples sent out. One happy customer....and I'm difficult to please! Thank you, don't let growth change your outlook, customer care and attention to detail as so many other companies do! I'm a great believer that good standards and no quibbling win out in the end. Stay true to your values and employ people that have those same values.”

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Posted 4 years ago

“Lovely presentation! Such a joy to receive the package tied up so prettily and the thoughtful Sleepy Teabag. I'm pleased with the quality for the price and would certainly purchase again”

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Posted 4 years ago

“Super stylish great bed linen”

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Posted 4 years ago

“Refund amount was not correct”

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Posted 4 years ago

“cannot fault the service dealing with this company......would recomend them...so nice to get something British made...very glad I found them”

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Posted 4 years ago

“Beautiful bed-linen. So cool in summer and no need to iron. Lovely colour.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews