Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products at great prices. I love that the deliveries are packaged in an eco friendly fashion and the little extras included with the parcel. I wouldn’t go anywhere else for my bedding.”

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Posted 4 years ago

“Great quality and speedy service.”

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Posted 4 years ago

“High thread count, high quality bedding. Good value in the sale. Service and delivery excellent.”

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Posted 4 years ago

“Great sheets, helpful & easy website, and excellent delivery agent. All very satisfactory. Thanks. EV”

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Posted 4 years ago

“This is the 2nd set of bed linen this time in Pebble Grey and linen and it’s gorgeous! Lovely soft colour and as always beautifully made, packed and delivered quickly. I can’t fault anything and will be buying curtains soon!”

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Posted 4 years ago

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Posted 4 years ago

“Excellent choice of bedding. Colours and patterns are always lovely and the quality of the bedding at such a good price is joyful. I haven't purchased any bedding from anywhere else since I discovered this jem of a website.”

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Posted 4 years ago

“Great friendly help over the phone with choosing linen colours. (Samples sent in post to assist choice - great!). Nice handwritten note in with samples offering help if needed. Ordered a Super King duvet cover etc and everything arrived very promptly. Very happy with colour (exactly matched sample) and loved the quality. Have washed once and it looks like it will continue to wash well too. Made in Portugal was another big incentive to purchase from Secret Linen. Quality way way above another linen duvet cover purchased from a big partnership retailer. 100% will buy again from Secret Linen.”

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Posted 4 years ago

“Lovely quality, lovely packaging and a fair price”

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Posted 4 years ago

“I recently had to return a couple of pieces of 100% linen. The returns process couldn't have been easier, all arranged on my behalf. Once the items had been checked by the team they replaced them the very next day. Amazing service and amazing products. We are totally converted. Thank you Secret Linen Store”

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Posted 4 years ago

“Again a very speedy and efficient delivery. The linen top sheet is an exact match to the earlier bought pillowcases and has a great feel in super/hot nights.”

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Posted 4 years ago

“Wonderful customer service. The throw I wanted to buy was out of stock and I was given the exact date it would be restocked and delivery was problem free.”

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Posted 4 years ago

“Helped kit me out with beautiful curtains with a very tight deadline. Extremely competent and efficient staff. Very pleased to support this company.”

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Posted 4 years ago

“Speedy purchase & delivery, plus a charming personal touch. Most importantly the pillow cases I bought are sewn without a skew making ironing easy. Wish I needed more bed linen as the quality is better than the John Lewis stuff I have accumulated.”

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Posted 4 years ago

“Nice company to buy from, supplied in the promised time frame and provided some lovely little touches with the order such as the storage bag, the newsletter and some discount codes for other things to try.”

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Posted 4 years ago

“Great service again. Lovely quality products, so much so my son has bought a set too. I always try to support independent companies whenever I can. Keep up the good work ladies👍”

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Posted 4 years ago

“Bought a finishing pair of pillowcases in addition to the duvet set I had ordered. Couldn't be happier with them!!”

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Posted 4 years ago

“good service, great products, well recommended”

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Posted 4 years ago

“A new and most pleasant experience, linen, surprised to find linen has a warmth to it, getting between cotton sheets and duvet is fine but cold and non feeling to the body. Linen has an almost friendly feel to it and wraps around you, still allowing movement. Colours are fantastic, easy to wash.”

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Posted 4 years ago

“Amazing quality 😍”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews