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Secret Linen Store Reviews

4.9 Rating 8,031 Reviews
97 %
of reviewers recommend Secret Linen Store
4.9
Based on 8,031 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Secret Linen Store Reviews
Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Anonymous
Anonymous  // 01/01/2019
Superb company to deal with. We had a problem which was solved immediately. Wouldn’t hesitate to use again.
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Posted 3 years ago
Did not answer my queries about a problem which was a shame as I really did not know what to do ended up keeping the sheet which wasn’t correct size but it just about fits! Shame disappointed more than anything that they weren’t on the ball with their after sales care
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Posted 3 years ago
Hello Sarah Thank you so much for getting in touch with us here at Secret Linen Store HQ. We will be in touch to get to the bottom of this for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie
Posted 3 years ago
A pleasure to deal with The stuff , a pleasure to have and a lovely sleep thrown in Thank you.
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Posted 3 years ago
Saw the linen in a magazine and decided to try the purple artichoke duvet cover.I was thrilled and have bought several items since.Lovely to find something a bit different.
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Posted 3 years ago
My experience was superb: from ordering, asking questions online and receiving an answer almost immediately, to my delivery. Thank you. I haven't used my linen as yet as it's too cold presently, but it feels lovely to touch and I have to mention the wonderful scent of the linen - I'm only disappointed that after inquiring about the wonderful scent I couldn't buy any! Instead, I have purchased the recommended ''Wilton'' washing liquid and conditioner, plus, some soap nuts to try. We have to treat the linen - and environment better - don't we. First class company!
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Posted 3 years ago
Fabulous, I wasn't sure if pink wasn't going to be a bit too girly, but it looks amazing against my grey walls. The curtains let in a soft light, without blocking the light completely, it's a lovely and gentle way to wake up. The quality is fantastic, they slide easily on the pole. I could not ask for more.
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Posted 3 years ago
Excellent customer service and quality of items.
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Posted 3 years ago
My experience with this company (discovered not so long ago when looking for new towels) has been excellent. I ordered some face cloths and returned them when I had decided which colour towels to go for. I had a prompt email to say the return had been received and my money would be back in the bank. It was quick, efficient and polite. I would use this company first time and every time.
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Posted 3 years ago
Excellent service, and first class quality bed linen. Highly recommended by me . Definitely five stars. Claire
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Posted 3 years ago
How have I never heard of Secret Linen before now?! Beautiful bed linen in gorgeous packaging. I’ll be back!
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Posted 3 years ago
I am absolutely in love with my curtains. I was looking for the perfect curtains for a few months and I knew that Secret Linen would fulfil my expectations. The fabric is also really good, they are very soft! They arrived in less than a week. I am very pleased with my decision!
Secret Linen Store 5 star review on 15th March 2021
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Posted 3 years ago
Beautiful curtains and fast delivery. Great brand 👍
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Posted 3 years ago
Very annoyed that my grey bedspread has just been delivered by DPD with the box you put it in opened right across the tape. I can see that someone has cut across the join where the brown tape was stuck, to see what was inside. The bedspread does not look as though it has been interfered with and the advice note is intact. The sticker which you put on the box saying secret linen was obviously too much for the curiosity of a dishonest member of the workforce. I love your products and am sorry to have to report this. I had an issue with DPD some months ago and when I wrote a review on Trust Pilot, DPD had it removed; so much for an honest review . Jill Sargent.
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Posted 3 years ago
Beautiful soft linen and the choice of colours are just what I’m looking for, thank you
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Posted 3 years ago
Lovely quality.
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Posted 3 years ago
Love, love, love
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Posted 3 years ago
Stunning throw for our bed. Lovely quality and 100% cotton.
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Posted 3 years ago
Beautiful linen for the bed, the fabric is a little harder after washing, I may try some sotener in the wash next time. But really gorgeous nonetheless and a lovely colour - Cumin.
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Posted 3 years ago
Fabulous! Washes beautifully
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Posted 3 years ago
First time I have ordered from you and I am delighted, really good quality. I will be using you again. Thank you!
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Posted 3 years ago
Secret Linen Store is rated 4.9 based on 8,031 reviews