Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products. Excellent customer service.”

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Posted 3 years ago

“Lovely quality. Bit disappointed in the teal colour as it’s a bit washed out looking.”

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Posted 3 years ago

“I do like my striped bedding very much soft and comfortable.I would have preferred the fitted bottom sheet to the linen but got the impression that it would remain out of stock.Hence purchase of linen which no doubt I will get used to. Otherwise all well! !”

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Posted 3 years ago

“Brilliant experience from start to finish :)”

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Posted 3 years ago

“excellent!”

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Posted 3 years ago

“The team at Secret Linen were fantastic when I received a damaged Duvet Cover. They were extremely apologetic, and swift in arranging a replacement. I was very grateful for this service. I will say that although I love my Linen Bed Sheets, the linen is very fine and I wonder how long it will last as I wash and replace regularly due to a love of sleeping in linen. We’ll see. However, I recommend the service at Secret Linen Store very highly.”

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Posted 3 years ago

“My new linen curtains look exactly as I wanted them to in our bedroom - light, airy and all relaxed! Perfect! Swift service and super pleased with my purchase. Will be looking for something else to buy from Secret Linens...”

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Posted 3 years ago

“Excellent product and service.”

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Posted 3 years ago

“Delivered much faster than expected. The bedding I bought was stunning and well worth the money.”

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Posted 3 years ago

“I bought a sheet and an extra pillowcase to match a duvet cover and pillowcases that I already owned. Can’t tell the difference between these new items and the ones I’ve been using for a couple of years. I love the fabric with the stripe woven in rather than printed . It’s a quality product. I will be recommending you to my friends and would definitely buy from you again.”

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Posted 3 years ago

“My order arrived before the predicted delivery date. The duvet cover and pillow cases were individually wrapped in tissue paper with great care, beautifully presented The linen duvet cover and pillowcases are absolutely gorgeous- so much so that I think I’m going to treat myself to another set! Oh and the accompanying newspaper was a lovely idea ❤️”

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Posted 3 years ago

“Now I’ve tried Linen bedding I can’t go back to cotton. Your bedding is excellent quality. I just wish I could afford to buy in all colours.”

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Posted 3 years ago

“The brushed cotton bedding is beautifully made and has made our winter very cosy and luxurious. Highly recommend.”

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Posted 3 years ago

“I am very pleased with my recent purchase of a full set of top quality bedding. The ordering process was easy, the delivery straightforward, and the quality of the bedding exceeds expectations.”

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Posted 3 years ago

“Faultless Customer Service - blown away. Love my sheets and such a brilliant experience with the team - thank you!”

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Posted 3 years ago

“I have just placed my third order with you. So pleased with my sage towels and throws. Lovely colours and excellent quality. Service second to none! Definitely 5* 😊”

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Posted 3 years ago

“The linen is lovely, cosy and soft. Small thing but it also came wrapped beautifully.”

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Posted 3 years ago

“We’ve bought all of our curtains from SLS and have been so impressed with the beautiful quality and customer service”

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Posted 3 years ago

“Love my linen bedding”

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Posted 3 years ago

“My review would have been excellent except it was very frustrating not to be able to just exchange the colour on the returns form and have the new ones sent to me. Having to re- order meant I didn’t get round to doing it and you have lost an order. Shame. Quality of linen was lovely but the rose colour wasn’t right for my room.”

Helpful Report

Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews