Secret Garden Rose Inc Reviews

Name: Secret Garden Rose Inc
Rating: 4.47

4.5 Rating 383 Reviews

84 %

of reviewers recommend Secret Garden Rose Inc

4.5

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

6465831930

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Secret Garden Rose Inc 5 star review on 5th January 2025

Anonymous // 01/01/2019

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“My first purchase from Secret Garden Rose. I ordered flower arrangements for my family's Christmas dinner. They were stunning and beyond my expectation. Service was great and they delivered timely according to the schedule.”

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Posted 2 years ago

“called and spoke to Luke. Was very specific with wanted I wanted, as I was sending flowers to a customer. They did not send what I paid for. I called early in the morning to try and make it right. Luke said he had to talk to the manager. They didn't get back to me, until late in the day. They said they were going to send me a $40 gift card for next time. I said there would be no next time. They had plenty of time to remake the order. I am not going to say the arrangement wasn't nice, it wasn't what I ordered.”

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Posted 2 years ago

“Living in Florida, I wanted to deal with a local florist near Bayside. A nice young man at Secret Garden Rose could take a few minutes to discuss my request. A lovely mixed rose bouquet of white with soft pink was delivered the same day.”

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Posted 2 years ago

“Expensive but good flowers. The delivery person left the flowers outside without knocking the door or ringing the bell.”

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Posted 2 years ago

“Good no problem Lil pricey no free delivery quality good communication”

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Posted 2 years ago

“Secret Garden Rose is beyond compare Wonderfully curated selection of beautiful plants,arrangements and individual stems. And the service is far above anything you might expect, not just in person but on the phone. all in all, five stars plus”

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Posted 2 years ago

“Pleasant prompt service with a lovely arrangement”

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Posted 2 years ago

“I’m extremely disappointed in the service of your company. I ordered a birthday bouquet for a close friend, with the explicit assurance that it would arrive that night, on her birthday. The bouquet did not arrive till the next day, which defeated the entire purpose of the purchase.”

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Posted 2 years ago

“My friend said the flowers were lovely. Thank you, Mary Csorny”

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Posted 2 years ago

“It's a pleasure to speak with someone who is actually in the shop, not a phone service. Jason was professional, helpful, and delightful! I will use Secret Garden Rose again!”

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Posted 2 years ago

“great service and beautiful flowers g”

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Posted 2 years ago

“Your sales rep Jason was wonderful , my purchase was not the purchase I chose it wasn’t wrapped as in the photo and I asked for two balloons happy birthday and a nurse balloon not to mention it was delivered at 10 pm also 165.09 for that I felt like I was raped , I would never use or recommend you to anyone I love ever”

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Posted 2 years ago

“Took a gamble as I had never been to the store before, and it paid off the flowers were stunning!”

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Posted 2 years ago

“It's always a gamble when sending fresh flowers from 2,000 miles away, and I am very pleased with the service I received from Secret Garden NYC. I received an email double-checking the delivery date and another when the arrangement was delivered. The flowers are beautiful, and my aunt is completely tickled with her birthday gift. Thank you very much for exceeding my expectations. I will be sending her flowers through Secret Garden NYC again.”

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Posted 2 years ago

“I was very pleased with the arrangement and I asked for a very specific delivery window which they were able to achieve. My only disappointment was that my name was on the invoice and the invoice was delivered with the flowers. So, the recipient knew who sent them. Oh, well. I would still definitely recommend them.”

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Posted 2 years ago

“Beautiful flowers, delivered promptly and in a clever protective box. I appreciated the updates. Easy to order. I would definitely use this florist again.”

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Posted 2 years ago

“I have ordered 4 times from Secret Garden Rose, and the flowers and arrangements are lovely. They deliver the same day as ordered and the payment process is easy I will continue to order from them.”

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Posted 2 years ago

“Just outstanding to have quality flowers available, when you are 1300 miles away from family and loved ones!”

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Posted 2 years ago

“The recipient loved the flower type and arrangement so much they put it on Facebook. It was better than expected.”

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Posted 2 years ago

“Look how GORGEOUS this bouquet looks! So pretty and the effort they made to make it look like this… 100/10”

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Posted 2 years ago

Secret Garden Rose Inc is rated 4.5 based on 383 reviews