Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 723 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with them since 2017.They are the worst company to deal they suck.”

Helpful Report

Posted 1 year ago

“Much like others reviewers here. Two of my doctors approved my work time off due to heart conditions. Sedgwick denied claim due to insufficient proof. A doctor prescribed RX and tests. Still not approved. They don't return calls and hang up if they feel like. I will keep appealing bc I am due pay. FMLA approved but not Sedgwick. They are horrible. zero stars.”

Helpful Report

Posted 1 year ago

“Sedgwick is the worst company I’ve ever had to deal with. 1. No direct support number. Have to do the online chat from their website and someone will contact you by email. I’ve done this 8x and only twice have I ever got a email response. 2. It took me 2 years to get a hold of my adjuster. Whether call or email for someone to even acknowledge and get back to me was ridiculous. The only reason I was able to get an adjuster on the line was due to calling back to back for 32mins. 3. Even with the adjuster, it feels like Sedgwick tried so hard not to pay out your medical fees.”

Helpful Report

Posted 1 year ago

“I was injured on the job 1 year ago…. I have been waiting since 4-22-23 to be sent to a rotating rating physician to find out what percentage my PPD is to get paid. I have no insurance and the surgery and therapy did nothing for me. I’m in constant pain and I’m sinking into a depression. These people NEVER answer their phones and when they do they lie to you….!!!! I can’t believe the BBB hasn’t shut them down. The employees are absolutely ignorant. This company is really quick to demand things from you citing NRS codes but are absolutely breaking the NRS codes themselves every single day causing nothing but stress and chaos for thousands of hardworking people everyday all day… If you work at Sedgwick shame on you….!!! You have sold your soul to the devil…!!!”

Helpful Report

Posted 1 year ago

“Horrible organization! Never listened my concerns forcefully closed my claim. Tired to talk and call the case manager and team , several time , never got response and reply. They hanged up my call and did not cooperate! I will talk my employer to stop workers compensation claim service with Sedgwick .”

Helpful Report

Posted 1 year ago

“Screw Sedgwick!!! They took too long to send my physical claims packet because i don't have a printer. I never got paid disability. I'll give you my advice. If you find out a company is partnered with Sedgwick for disability claims leave and, or stay away. This company needs to get replaced or whipped off the economy.”

Helpful Report

Posted 1 year ago

“They are so crooked and cant keep payments right. Also dont care for humans that has been injured”

Helpful Report

Posted 1 year ago

“Dealing with Sedgwick is more stressful than my injury. I am only trying to get a leave of absence approved, not W/C. They will not accept the medical documentation from Kaiser and I was never contacted about accommodations until the day I returned to work!!! They want the forms filled out manually which Kaiser doesn’t complete, everything is automated. I am going to get fired because it’s still not approved!!!”

Helpful Report

Posted 1 year ago

“Sedgwick is absolutely the worse. You have to keep calling them because they are very unresponsive. One day, my spouse was placed on hold for 45 minutes! That is insane, being placed on hold for 45 minutes! Sedgwick has terrible customer service, the employees are rude and talk to you like you are stupid. I am perplexed as to why any reputable company would partner with Sedgwick.”

Helpful Report

Posted 1 year ago

“This is the worst company to deal with, chances are they will deny your claim. It’s no wonder they’re not even accredited by the BBB, because they would get an F- rating. They only have 1 star. They denied my claim even after the doctor properly filled out the paperwork. I know of several people having trouble with them!”

Helpful Report

Posted 1 year ago

“Would give a negative if I could. My vehicle was totalled by this company's client, Secure Transportation. Instead of making things right and simply replacing my vehicle, and we are talking about a 2004 Honda Element EX so not some new fancy car, this claims administrator not only dragged their feet for almost three months now, but is set on only offering me 80% of what it costs to replace my car, leaving me with no transportation and having to consider spending nearly 2 months salary on paying the difference to replace my car that I had owned/paid in full. Additionally they are leaving me hanging for the $2000 of credit card debt I am still paying for just getting the breaks/rotors and suspension repaired months before the accident. I can not even get an auto loan because auto loans will not finance for a car that age. They also did not notify me when the first claims representative left the company, instead waiting for me to reach out. They still have not resolved the claim. If you ever have to work with a client who has Sedgwick, get a lawyer ASAP. This company is a scammer service who should not be allowed to offer automobile policies.”

Helpful Report

Posted 1 year ago

“They came to my next door neighbor two months ago to install AT&T internet. They cut the wire to my Invisible Fence for my dogs and then refused to pay the $314 that I had to pay to repair it. Extremely uncooperative.”

Helpful Report

Posted 1 year ago

“This is the worst company. The Claims Adjusters and Case Managers doesn't return calls nor respond to the messages on the online communication chat. I've have three Case Managers since the start my claim in August.”

Helpful Report

Posted 1 year ago

“Extremely rude staff”

Helpful Report

Posted 1 year ago

“This is has been the worst experience of my life, you would think they would simplify your situation and make it easy during your time of being out of work from being ill but no it's a bunch of lies regarding faxed documents not received , then you look up and claim is denied cause you didn't meet the deadline.”

Helpful Report

Posted 1 year ago

“they lie and play games. they don't care about the well being of the employees.”

Helpful Report

Posted 1 year ago

“Pretty horrible pay. The average pay here is 30k - 35k.”

Helpful Report

Posted 1 year ago

“I have been dealing with this company for a number of years. I had FMLA Paperwork for a year this last time. All of a sudden, I received a letter stating that my FMLA had to be recertified. Here's the problem, they stopped it two weeks before notifying me. This company is consistently messing with my livelihood. There has to be other companies out there. STOP MESSING WITH PEOPLE THAT ARE SICK!!! You guys are the WORST!”

Helpful Report

Posted 1 year ago

“Initiated claim well before my surgery..very poor communication from them..everytime I thought I gave them all they needed would later learn they need more…just had major surgery and be off work 6 to 8 weeks…ask if they would like me to send pics of my incisions and catheter to prove I had surgery..no they want a 8 questionnaire filled out by my surgeon who’s 2 hours away”

Helpful Report

Posted 1 year ago

“Most of their insurance call representatives are rude and always drop the call even you are not yet finish with the concern. They should have proper training and etiquette when dealing with the call. No flexibility with their system and contacts. Some of the adjuster is very hard to contact. No return call and no email response, worst thing even the supervisor has no feedback so no one to escalate the issue.”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 723 reviews