Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.06

1.1 Rating 731 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

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“Wow, with all of these reviews how can they still be operating in this space? I am 60 days out from my no fault accident.. car totaled.. and I have tried to call my “claims representative” 15 times at least and NOT ONCE.. has she answered the phone OR returned a call… NOT ONCE… emails take three DAYS to get a response and it is some snide remark claiming some third party for the delay… I went up the ladder, supervisor to supervisor. NO ONE calls back, this company is an all out CRIMINAL corporation. Someone shut them down!!”

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Posted 1 month ago

“I filed a short term disability claim and was assigned Paul C. as my claims manager. He has not once communicated with me. I was also supposed to receive a packet upon initiation and have not received that, after two weeks. I have spoken to three different grants about my return to work date and two of them said the paperwork from my provider has been received, just not reviewed. The latest agent then informed me that form wasn’t returned and I still have no return to work date. The communication is atrocious. The first two agents were rude and every one of them lack appropriate customer service decorum and vocabulary. This is just another instance of insulting benefits from my healthcare employer.”

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Posted 1 month ago

“Sedgwick is the dirtest bunch of liars, I have ever witnesses, I filed a complaint against them, with the commissioners office, the guy there turned his back, on the truth... I hope Patrick Morrsey fires everyone of them, I would name them all off but I'm filing a discrimination against everyone of them, Sedgwick, had three of the lowest lives a man could talk to. Money motivates them and the feather in the hat ,I'd be ashamed to say I worked for them.... YOu would have to be a professional liar to get a job there, not all of them but the ones I know, shame on you ..”

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Posted 1 month ago

“They denied my short term disability after they sent me doctor's office invisible paperwork. They also claim they called my doctor's office and spoke to someone. That's a whole lie because all communication is sent to my digital patient chart. Denied me for something that I pay into. Gonna mess around and get the employer sued for more money than what's owed! Y'all suck!”

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Posted 1 month ago

“Literally the worst experience of my life, and I wasn't even at fault. They do everything they can possibly do to drag everything out, they can't keep a story straight to save their lives, they'll ignore you non stop, but if you have someone else call for you, be ready to get an attitude. I've been fighting with for 6 months. It's December and they're still playing games with the payment. I expect there's going to be another delay since her neighbors grandmother's doctor's fish died, so that's going to be an extra 2 weeks minimum. They are in absolutely NO hurry to pay for their faults. When I try to call to escalate to someone else, I just get a different number with the same story. 8 numbers later I still don't have answers. I don't understand how this company is still around. I mean look at these reviews. It's godawful. The BBB as well as the NCDOI are doing investigations so hopefully the next person won't have to be treated this way.”

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Posted 1 month ago

“They a crooks and thieves I had an accident at work Sedgwick was the insurers they kept stalling and charging adjusters and at the end they said my claim was denied because of the time …. They lied and tampered with my files and purposely lost and imputed the wrong information CROOKS”

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Posted 1 month ago

“We had a very disappointing experience. Our van was hit by a commercial vehicle that was covered by Sedgwick. It was difficult initially to even get ahold of anyone there. Eventually we were able to make contact (2 weeks?) and it was an absolute mess. They were dishonest and said they appraised my vehicle (I had it with me the whole time and it was never appraised) but couldn’t name by who or when the appraisal happened. Obviously it never was as I was driving my totaled vehicle around town for MONTHS because of how long this process took. While on the phone, I was told she was looking at photos of the inside of my van (Honda odyssey). I asked her to email me the pictures. They were photos of a trashed Toyota sedan…. They only offered me $7600 to replace my van and I sent them pages and pages of comps. They said almost every singe comp was unable to be used even though I followed their instructions exactly. The ones they could use did not change my offer because they use an undisclosed formula to calculate the value and each comp was weighted differently. It was so frustrating. I finally listened to advice of friends and went through my own insurance company (I had worried the subrogation process would be a mess). My insurance company first offered me over $10K for my van, but after they looked at it they fixed it literally in 2-3 days. So Sedgwick could have fixed it initially, or if not should have obviously paid more for the totaled vehicle. They were dishonest and responded SO slowly, sometimes took two weeks to hear back. The only positive is that they didn’t give my insurance company a difficult time in subrogation process. They were probably glad to see they had to spend less than their initial measly offering since the van was fixed at a lower cost. The whole thing was SUCH a headache!!!”

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Posted 1 month ago

“We filed a claim for items damaged in shipment. Provided photos at the pick up site, properly packed and photos taken at destination, completely destroyed. They have taken no accountablility. Beware if you have any dealing with these people. They are an awful company and take no responsibility for the damage they have caused”

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Posted 1 month ago

“The assessor is taking so long to resolve the claim. After giving 4 estimates, he still wants to delay by contacting the contractor. The flat has been empty for 2 months, the tenants are not staying in a hotel as they could do… thereby saving a lot of money for the insurance company. The service is diabolical.”

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Posted 1 month ago

“Sedgwick is the worst company I’ve ever dealt with. The claims take weeks to process and after you finally get approved by the skin of your teeth, there’s some sort of hidden system. I’m in need of short term disability and Sedgwick requires monthly verification from a doctor to keep them updated on my condition.. no problem, right? Wrong. Every single document my doctor faxed over was denied, I sat there waiting for answers until I was forced to call my lazy case manager who I can never get ahold of, she said the nurses who reviewed my case said there is nothing wrong with me and it’s been denied. My case manager had me hanging around for 20+ days while I thought nurses were reviewing my documents, when in fact they glanced over it and deemed it unworthy weeks ago! Now I’m in pain, crippling debt and about to be homeless before Christmas. I wish nothing but the absolute worst for this company and their employees.”

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Posted 1 month ago

“I needed an ADA. First person I spoke with, sounded like I woke him up. Kept responding, "HUH?" Being that it would take 15-20 minutes to complete, I thanked him and hung up. The second time, there was so much feedback on her end, I could not understand ANY question, and it had to be repeated EVERY, SINGLE, TIME. I also knew, I would be able to provide feedback at the end of the call. That being said, the person on the other end said, "kindly provide feedback, by staying on the line after I end the call." To which I replied, "Absolutely." She then, promptly HUNG UP, I waited to provide feedback. SHE DISCONNECTED THE CALL. THAT'S how you run a business????”

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Posted 1 month ago

“This company is the worse and I fault my employees for even contracting them or their third party company that is the independent company who are idiots, I had a short yetm disability claim filed that approved and paid then when it was to extend it the diagnosis from my PCP and specialist is still being denied. Since , they lie tell you they are working on the claims when they are not , they keep apologizing no I want what’s owed to me , they are incompetent, I see why the y have a class action suit against them, I filed a grievance and complaint twice, sent emails to the CEO, run fast when your dealing with this company it’s a bunch of laziness and unprofessional I would wish this on my worse enemy, I have contacted Better Business Bureau.”

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Posted 1 month ago

“Awful. Texhnically difficulties should be back by real agents if needed on a 24/7 line. These are people jobs. Do better.”

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Posted 1 month ago

“The absolute worst company I’ve ever dealt with in my lifetime. They take months to handle a claim. My Lexus was a lemon and it took Sedgwick two months to complete the buyback while we insured a car that wasn’t even in our possession. Very unprofessional.”

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Posted 1 month ago

“This insurance don’t want to talk with the claim just thru lawyers Don’t send payments I’m still waiting for my retroactive check Is horrible”

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Posted 1 month ago

“Well. There is no negative scoring. Where do I begin. Home Depot uses Sedgwick to their detriment. When you call the number you most always get an answering service. That service takes your message and says someone will return the call within 48 hours. After 6 calls and messages left no return calls were made. What a shocker. They then hire a half rated 3rd party who could barely tie his shoe to estimate the damage Home Depot incurred to my house when delivering a refrigerator. I had decent estimates. But they wanted to use their paid off 3rd party for the estimate. After the 3rd party made the estimate less than 30% of actual costs they refused to go up any. I am going to have to Sue the Home Depot, the 3rd party reviewer and the Sedgwick to get my repairs completed .”

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Posted 1 month ago

“Your company further complicates an unfortunate situation of people having to be on leave, you did so with my second child not paying me and acting like I didn’t show proof when I did. Then with my knee surgery not having your documents in line for me to return to work and now with my wife she was ready to return to work a week and a half ago but do to your company she has been stalled at this point your taking money out of our household I would even give you a 1 star if I had the option.”

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Posted 1 month ago

“I wish that Sedgwick would make it easier to create a claim and fill out the forms. They ask for too much information.”

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Posted 1 month ago

“Absolutely terrible! These are scam artists. They play mind games with you. They never payed my medical bills for my surgery even though there app lied and said they did. They never gave me my correct compensation paychecks when I was off work. Hire an attorney when dealing with these crooks! Even then your gonna struggle but at least in the end you win!”

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Posted 1 month ago

“Sedgwick has been appointed by Alluance to organise emergency make good for my leaking roof and ceiling. Two days later and still water running through our ceiling. Sedgewick don’t even answer their phones.”

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Posted 1 month ago

Sedgwick Claims Management Services is rated 1.1 based on 731 reviews