Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 808 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most horrible, rude, unorganized and unprofessional company I've had to deal with. Employers need to cancel using this company to handle their employees claims. They make you feel like your're asking them for something free. Multiple people calling and they're not even on the page. One person tells you something different than your case manager.”

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Posted 3 months ago

“After a house fire which left smoke damage and a conservatory needing being redone Sedgwick do not respond well or move this on, we are five months into the claim and imagine you are trying to run a small business from home, you have a autistic adult child and you have had a husband who has had a dissection of the aorta and an aneurysm , needed 3x surgery 3 longs of intensive care and now in renal failure 😞 nothing payed out for contents and the doors on property compromised, I am almost having a mental breakdown, Sedgwick it’s not just me look at all your 1 stars. We are not a number on your files we are people who have paid insurance to feel safe we are PEOPLE please answer the 2nd complain”

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Posted 3 months ago

“I could never talk to my case manager. I was told ten different things by ten different people. My doctor emailed them, and six days later they denied receiving it. I lost a paycheck from all of this.”

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Posted 3 months ago

“Would give 0 but I can't. My first experience 13 years ago was okay but with my husband's stroke they have been so unhelpful and rude. No communication. Waiting for call back for days.”

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Posted 3 months ago

“Atrocious company. Reported a home emergency boiler breakdown on Saturday 11 Jan 25 during a freezing week. Still no contact with these Jack asses. And it's the 15th Jan 25.”

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Posted 3 months ago

“The worst insurance company I ever dealt with. They’ll hang up on you extremely rude and unprofessional ignore emails and everything in the middle. How does a company such as Home Depot use them is mind blowing.”

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Posted 3 months ago

“Slacker outfit claiming an ability to do Lowe’s estimates. The kid can’t even tell me his variety experience! Third party apps are the worse. This app does not work for loading photos. Hmm…. Useless.”

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Posted 3 months ago

“I've been dealing with a shoulder injury for months now, and they haven't done anything. I've been waiting for an MRI for 2 months now. They don't even cover my prescriptions. Neither the claims adjuster nor the supervisor pick up the phone when me, my doctor, my boss or the MRI call them.”

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Posted 3 months ago

“I filed my claim prior to a surgery anf I have contacted Sedgwick numerous times because I was told the examiner needed further information. None of the employees could tell me exactly what form was needed to resubmit . I took off 3 days to take care of my husband. First 24 hours were mandatory and we are over a month wirh no resolution and the examiner has not reached out to me .I have called 4 times with no further contact . Absolutely horrible experience. Not ti mention my husband had filed short term disability for 2 weeks . Thry called about a disaster claim ???? No compensation after 5 weeks .stull being processed . God awful experience.”

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Posted 3 months ago

“Steven from Sedgwick claims went above and beyond to find my claim # after a dropped call He was very pleasant, encouraging, helpful, and caring Steven I really appreciate you!! Thank you!!!”

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Posted 3 months ago

“Don't people understand? It's the corporate monopolies who use Sedgwick to protect their assets. And make third party administrators the Fall Guy, the Villain, the Scapegoat what have you?”

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Posted 3 months ago

“Have a claim number for ATT property damage. Call and follow prompts. Reach adjusters voice mail, can't leave message and receive new number to call. New number starts talking about Medicare. This organization is a joke. Shame on ATT for contracting with them.”

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Posted 3 months ago

“They do not inform you of anything, i called 3 times and was told they needed nothing more from me or my Dr. 3 days later my employer informs me that I will not be getting paid until they get the paperwork from Sedgwick, what paperwork. They verified 3 times they had the paperwork that puts me out past February so what is it they need? Dr notes, every time you see the Dr they need the notes from that business. Never, not once on the 20 plus times I had to call them did they mention that, not once. I have never spoken to my claims adjuster and I've told them when she died call and leaves a message it sounds like charlie browns teacher, can't understand any thing. A day after my surgery I'm playing secretary for these people. They have my Dr's information, and they told me if they needed anything they would reach out to his office, so why is my company harassing me for paperwork? I blame my company 100% as they hired this company but I've never in my life worked with such an incompetent company. After surgery you should be resting and healing, not trying to get paid so you can keep a roof over your head. Horrible company that should not be in business”

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Posted 3 months ago

“you get four different answers from four different people You can never get your case handler. There's no cohesion between departments. My case isn't even about compensation.”

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Posted 3 months ago

“Everything is wrong with this company yet they are still in business. One must then turn to the caliber of the company leadership who knowing the employees will ultimately suffer sign up anyway”

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Posted 3 months ago

“Very terrible service and no one is ever on the same page! Can hardly answer questions and our examiners are hold to get ahold of”

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Posted 3 months ago

“Horrible company! Disorganized examiners lack of understanding. Examiners need more training or is it their job to delay funds.”

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Posted 3 months ago

“Worst company and process ever! They need to be re-evaluated or shut down! I was out of work for a month for a vital infection. They did not accept my claim even after hospital notes prooving I was sick as a dog. Shut them down!”

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Posted 3 months ago

“Worst claim company ever. They are always on employers side. The left hand never knows what the right is doing. They are very disorganized. You can never speak to your claim manager. They deny ever receiving forms on time constantly so you have to keep copies of all fax transmittal sheets to back yourself up. They don’t return your calls, lie to you or basically make up a story as to what is going on. Worst company I’ve had to deal with over and over!!”

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Posted 3 months ago

“This is the worst most uncaring company that should not be in control of people’s disability claims. People are worried and suffering with medical issues and these people add so much to that stress by placing unrealistic time limits for paperwork from drs. People are not in control of the drs offices and their speed but Sedgwick already knows the drs are putting the people on disability and they still hold their pay if not answered swiftly by drs offices. It’s terrible. I’m going on week 4 of pay issues with all paperwork submitted.”

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Posted 3 months ago

Sedgwick Claims Management Services is rated 1.1 based on 808 reviews