Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 723 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a simple STLOA and FMLA due to mental health conditions, I was told I was denied. They requested continuous notes from a doctor I repeatedly said I wasn't seeing any longer. They when I provided the correct doctor's information, they didn't send the paperwork and denied my claim. Now I can't get paid and have no money whatsoever and I have a family to feed including 2 small boys. It's not right at all.”

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Posted 1 year ago

“Denies legitimate claims so they don't have to pay. Not trustworthy at all.”

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Posted 1 year ago

“These people are are nothing but oxygen thieves. Be prepared to spend your time chasing ghosts. No calls returned from Claim Manager to Supervisor. I finally called WalGreens to let them know so they tried as well, guess what....? Sedgwick still didn't answer..... This behavior only forces the injured to seek legal representation. Shameful!”

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Posted 1 year ago

“There has to be something done about this company they put you through hell for the little money I get they keep trying to get me to go to work when I can't. There should be some legal stuff that can be done. I shouldn't have to beg for my money”

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Posted 1 year ago

“poor communication and or non existent , bad reflection on Best Buy perhaps legal is a better option”

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Posted 1 year ago

“My Sedgwick has a worst customer service ever and my case manager was not helpful at all I tried contacting her millions times I never got call back fro her. Even After my case of accepted they didn’t pay me. I asked my case manager(tiffiny Johnson ) many times to let me talk to her supervisors or manager. She kept denying my request.”

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Posted 1 year ago

“They don't reply to messages on the website. Its near impossible to get anyone on the phone. And for the last few weeks, I have had to contact them to tell them I need to get paid for the previous week. I've done that twice already in the past month! My doctor wanted me to get an orthopedic appointment over a month ago and I still have not heard anything about it. Sedgwick is a sad excuse for a workman's comp company.”

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Posted 1 year ago

“Sedgwick is the worst company I have ever dealt with concerning my workman's comp. The sent me to an ER one night and then an emergency care doctor 2 days later. Took about 2 weeks to get an MRI set up, then another week after results to get me an orthopedic. I have had 3 different administrators and not one has answered the phone or called me back. I have 3 communication emails in there system and no answers. The administrators contact info is no where to be found. The only reason they get a 1 is because the second nurse I was assigned would respond to emails. Horrible Horrible Horrible”

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Posted 1 year ago

“Absolutely dreadful company. Should not be allowed operate. No customer service. No replies to emails. I can't believe in this day they are still operational. Avoid at all costs.”

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Posted 1 year ago

“Sedqwick is the worst workmens comp insurance Co. They lack proficiency. Horrible in returning nor even.Zero calls when u call.its voicemail.case adjuster has been changed to 4 different people in.less than a yr & everyone needs a refill of info .as for the mileage. It's exhausting to Resubmit they make it too difficult . When u get luckyto talk to your adjuster most of them.started yelling til I told them off .their lack of staff does not excused their lack of proficiency and costumer service.its horrible to be in da middle.bet.them and your md .not only they denied receiving. Orders or rx or any paperwork fr your mds but u are told to.call it yourself.forget about talking to any supervisor it's like no one existed.i remembered Justina is the yeller and rude and I'm just glad she got changed. Hope to get out of this Sedqwick sooner no wonder Lawsuit is huge on them. Hope they do better in hiring or better Hope our co do better I. Getting rid of sedqwick!!!!”

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Posted 1 year ago

“Sedgwick is by far the worst company I've ever dealt with. Zero customer service and zero communication. After using long term disability through Sedgwick, I believe I would have been better off without it. Forgot about ever talking to a human, there is no way to e mail your case manager and they NEVER return phone calls. But you can count on getting nasty threatening letters and e mails from them. BEWARE!!”

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Posted 1 year ago

“DO NOT USE THIS COMPANY. THEY ARE USELESS AND UNHELPFUL. ONLY CARE ABOUT NOT PAYING THE CUSTOMER. DO YOURSELF A FAVOR AND FIND A DIFFERENT TRAVELERS INSURANCE BECAUSE IT IS A WASTE OF MONEY”

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Posted 1 year ago

“Sedgwick only listens to one side of the party that is in their best interest. They make their decisions without any concrete evidence except the word of the party they are covering for. Useless company.”

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Posted 1 year ago

“The representative was quick to say that they weren't paying for my 2nd surgery for the injury that I had at work. Even though, it was in the doctor's notes after the first surgert. The inflamation made it impossible to finish the surgery in one session. The delay may cause me to lose one of my rotator cuff tendons. There was an entire week that I couldn't get in touch with her and I reminded her of an upcoming appointment twice before I tried to return to light duty. I got denied light duty and called her again. She acted like it was the first time that she heard about my upcoming doctor's appointment and updated my end date on the very last day of the approved time only because I called her for the third time about it. On the third call she asks for the location of my company. She apparently, went almost 4 months without knowing or pretended to not know. The last call she told me to wait while she opened my file and was recording. That was the first time she ever did that. My travel expenses were not paid in full. The amount is less than half of the amount submitted even though it was documented doctor's visits and physical therapy. I recommend to avoid this company if possible.”

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Posted 1 year ago

“Sedgewick (re:Home Depot damages)has been in contact with me but, so far, it's been very disappointing. Sedgewick is throwing the blame on the installers who were sent to my home BY Home Depot. I trusted Home Depot and signed a contract with them (not some contractor) to be responsible for the work done in my house. As it stands, I do not want those installers back because I had to tell them not to come back to my property and they make me very uncomfortable. Evidently, from emails sent from Sedgewick, this fact is being ignored! It should be included in the contract that Home Depot takes no responsibility for damages caused by people WHO THEY CHOSE to send to your home and evidently Sedgwick supports that! Customers have a right to know that!”

Sedgwick Claims Management Services 1 star review on 21st August 2023

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Posted 1 year ago

“Jennifer is my examiner and she is playing games with my health period she has made up lies saying that I have physically threatened her life which is a lie. I was injured back in the middle of july and I have yet to actually have a conversation with my examiner anytime I call only for a message. Jennifer has also given out personal information to my former employer”

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Posted 1 year ago

“I have had great help with customer service. I had never ever been able to reach my case manager who would be the only one able to help me. I call 2-3 times a day for almost 2 months now and have never talked to a case manager. I have been told that they had put in their notes they had called me everyday and sometimes twice a day. It never happened. Its terrible. They need some serious restructuring.”

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Posted 1 year ago

“DONT use them!! I have worked here the training is horrible and the supervisors suck!! You are micro managed AL DAY LONG and harped on as well. If I could give them a zero I would!!!”

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Posted 1 year ago

“Danja refuses to answer tough questions and prefers to hide behind a vail of silence.”

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Posted 1 year ago

“I’ve never been able to talk to anyone other than a customer service agent. Case workers and supervisors never call back but say they do. It’s an awful company to deal with.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 723 reviews