Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 723 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has been the worse with payments with both paying my military leave from my civilian job and a claim I have with Best Buy. The case adjuster never calls back and never gives a direct response when needed. I went from April 2021- July 2021 without getting paid because of Sedgwick. I also had a claim and the completely mis spelled my name and the bank could not deposit my check. They still have not resolved the issue.”

Helpful Report

Posted 2 years ago

“Terrible!!! Terrible!!!! It’s sad the sedgwick employees don’t know what they’re doing!!!! They fail to keep me posted with confirmation for appointments and medical. I call everyday and speak with different rep. and they still have no clue what they’re doing!!!! They SUCK!!!!”

Helpful Report

Posted 2 years ago

“Slow, unsupportive, documents lost, insurance payments delayed”

Helpful Report

Posted 2 years ago

“Terrible experience for STD claimants. They don’t respond to questions in their portal and won’t return telephone calls. They funnel their questions for the medical provider to the claimant to resolve. They would rather not process your claim and force you to take vacation time as opposed to STD. The only thing keeping me from reporting them to the DOL is that I don’t want to make trouble for my employer.”

Helpful Report

Posted 2 years ago

“They make your life hell on purpose when you have actual medical issues. No answers in emails or confirmations. Representatives are rude and don't know what's going on with claims”

Helpful Report

Posted 2 years ago

“Terrible customer service. Very rude claims representatives. Horrible to deal with!”

Helpful Report

Posted 2 years ago

“If I had to rate zero, that would be my score. Terrible people, terrible management. If they did their job the right way int he first place I would have returned to work sooner, instead I resigned from my company after working for them with over 16 years of service. Their people don't care about helping people when they are at their most vulnerable point in life.”

Helpful Report

Posted 2 years ago

“Can't I leave zero stars? Fresenius should look at this site! Endless loop of getting transferred back to the same department that can't help me.”

Helpful Report

Posted 2 years ago

“Needs to be put out of business. One star is over rated. I will not go in to it ,but just read other reviews, my experience is the same. They SUCK”

Helpful Report

Posted 2 years ago

“This company is exactly how all of these previous reviews state. They will do their upmost to deny any claim no matter how much supporting evidence you have. Insurance companies must use them for this reason only. Aviva for one. They are arrogant, rude and unprofessional to say the least. My claim has been ongoing for years, and still no resolve. They have continued to use incorrect information, mislead the insurance company and will stoop to low levels in their aim to deny a claim. I would urge anyone with similar issues with them to take the matter forward to the ombudsman. Maybe with so many complaints they may listen.”

Helpful Report

Posted 2 years ago

“Laura - Leigh was possibly the worst adjuster I’ve ever had in my life. Constantly ignoring my calls and ignoring me for almost 2 weeks. It’s actually laughable because she constantly would make the situation about her and her life like it didn’t take almost 2 months to get my total loss insurance cheque.”

Helpful Report

Posted 2 years ago

“Everyone I spoke with was rude and aggressive, acted like my calling to report maternity leave was a personal inconvenience to them. Had no answers to my most basic questions about maternity leave process, even though my company's HR portal directed me to Sedgwick for "all questions related to maternity leave benefits." Almost comically unhelpful. The customer service experience survey is also "unavailable at this time." Awful.”

Helpful Report

Posted 2 years ago

“They talk in circles and are aggressive in nature. It is not easy to contact them . When they do respond , it is your work email, or your personal email or a text. It is never the same place...so you end up scrambling to find important Information. If you talk to a live person, you get one story one time and a different story another time. The claims adjuster has no medical background , yet they are making a determination on approval. It is shameful that corporations put their employees through this. When you are very ill and feel terrible and are going through tests, scans , and all the stuff..then you deal with this attitude...It only adds stress, which I guess is the goal of Sedgwick. Nightmare!!”

Helpful Report

Posted 2 years ago

“Terrible and buggy service. Intentionally so.”

Helpful Report

Posted 2 years ago

“Make you wait an entire 7 days when going on leave to even get a cent. What kind is shitty disability insurance company does this?! You should all be ashamed of yourselves and the shitty work you do.”

Helpful Report

Posted 2 years ago

“I don’t think they could make it worse, more uncomfortable or unpleasant if they tried, maybe that is the goal”

Helpful Report

Posted 2 years ago

“They will hold payments, stop payments before you see the doctor or the day you have a surgery, and they will not pay you the 2/3rds they are supposed to. They do not answer emails or phone calls not matter rather it is you or your lawyer calling or emailing. They are rude, unprofessional, liars, unethical, break the federal and state workers compensation laws! Any company who uses them should be ashamed. This 3rd party processor is a complete joke and the government should shut them down! They should be held accountable for messing with people's lives!”

Helpful Report

Posted 2 years ago

“Poor customer service, poor communication. I’ve been trying to call Sedgwick for two days straight and was put on hold for three hours and still no answer. I even tried to email them and still nothing. They are horrible at calling people back. I just had some questions about my disability claim. I don’t understand how these people still have jobs! They are the worse company!”

Helpful Report

Posted 3 years ago

“We had a visit from a dreadful man at sedgwicks yesterday and I was left so upset. He was sexist, patronising and rude and refused to look at our surveyors report or photos taken and only looked at the front of the house and didn’t even go around the back where he would have clearly seen 2 damaged tiles from recent storm damage. We have had 3 storms in a row hit cornwall since we moved in 3 weeks ago, one was a named storm with severe hail and extreme winds. We moved in literally on the day of the named storm 3 weeks ago and had a comprehensive survey done less than 2 months ago showing the roof to be completely in damaged and dry. Within a couple of days we noticed water coming into the ceiling in the top rooms so called our insurers immediately. They sent a validator from Sedgwicks. He kept repeating he had to get to Southampton but the end of the day and was in a rush so was determined it was condensation without looking at any evidence we had or even the back or the house! My eldest son and our builder were just as shocked as I was at how he behaved. How can you assess a roof if you only see 50% of it? He was sexist towards me, rude and patronising and they are committing fraud by charging my Insurance company Aviva for a job they are not doing properly. They are a complete disgrace and clearly employ dishonest and unqualified unprofessional people to fob off claims. I was so upset by the end of his visit and his blank refusal to look at our recent survey or any evidential photos we’d taken that I immediately wrote to make a formal complaint and will now be contacting our local MP, the media and anyone and everyone I can to expose them. They are appalling. Refuse to have them in and insist on another company, preferably a neutral one that’s not employed by your insurers to fob you off. They will lie about everything and you won’t be able to get any of your damage claimed for. Appalling company. Avoid at all costs.”

Sedgwick Claims Management Services 1 star review on 31st December 2021

Helpful Report

Posted 3 years ago

“I have had 2 different interactions with claims with Sedgwick and both have been horrible. They point they finger at other companies even after it's their fault. I have not been paid in over 2 months while having an approved claim. They delayed sending over my paperwork to finance (sitting on someone's desk not being worked) which has cause a huge delay in my pay. All they say it their sorry and that's it. Zero accountability. Because of their mistake I will not get paid until the day before Christmas. 2 months of back pay. HORRIBLE!!!!”

Helpful Report

Posted 3 years ago

Sedgwick Claims Management Services is rated 1.1 based on 723 reviews