See Tickets Reviews

Name: See Tickets
Rating: 1.13

1.1 Rating 267 Reviews

3 %

of reviewers recommend See Tickets

Company Reviews

Questions

Metrics

1.1

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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See Tickets 1 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thieves hiding behind template emails This company stole my money. My event was postponed twice due to covid, and I requested a refund. I'd paid over a year ago using a credit card issued by a now-defunct provider - i.e. there's no way for money issued to it to get back to me. This is probably not an uncommon scenario given covid-related postponements of events. I've advised SeeTickets of this four times, offered to provide written proof from my former card provider and new payment details etc. This would be easy for them to resolve: instead, they have responded to my emails with three (THREE) template emails stating that "the refund has been issued". It's now been TWO MONTHS since I requested this refund, and still, only form emails. I have it in writing from my former provider that any refund would have been bounced right back to SeeTickets; they know exactly what they're doing here, which is trying to hold on to customers' money for as long as possible. They closed their call centre some time ago, and have only a webform for contacting them - which, interestingly, doesn't send you a copy of your messages (which is the norm with webform customer service). If you find yourself having to contact them, make sure you save copies of everything (and god help you). For anyone in a similar situation, note that SeeTickets are members of The Society of Ticket Agents and Retailers, whose dispute resolution form is easily found online. Complaining to STAR is probably the only way to get an actual human response out of SeeTickets, so I will be starting this process tomorrow.”

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Posted 3 years ago

“I purchased 4 tickets for the play that went wrong for October school half term. When I came to print them out they were dated September so no show no refund. The website definitely we booked October. Twice I have emailed and twice been ignored. Don't use this company. We are £100 out of pocket and no person to complain to.”

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Posted 3 years ago

“VERY thankful i saw all the reviews so i dont end up wasting my time and money. Thank you all!”

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Posted 3 years ago

“VERY thankful i saw all the reviews so i dont end up wasting my time and money. Thank you all!”

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Posted 3 years ago

“Impossible to speak to customer services and very poor response. Told several different reasons why I couldn't re sell my Lonon Grammar ticket even though I bought 2 tickets from ticketmaster!”

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Posted 3 years ago

“Borderline Scam Company. Booked tickets on the 9/9/2021 to be notified a few weeks later that it had been cancelled. Ticket face value refunded but See Tickets pocket the £13.60 booking fee.. Nice business to be in charging for nothing...”

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Posted 3 years ago

“Scam! They don’t disclose anything until you purchase the tickets. Sneaky!”

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Posted 3 years ago

“This is a big scam. Go to authorised ticket providers with a good review. They 'sell' digital tickets that never materialise. They direct you to download the venue app which turns into a wild goose chase. Having to charge the order back and buy elsewhere. Customer services never answer.”

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Posted 3 years ago

“A gig was rescheduled 3 times due to Covid. I have moved since and tickets have been sent to the old address and they won’t resend to the new address. I cannot make the new date and so have tried to swap the lead name to a friend who bought the second ticket. Cannot change names and I cannot be at the event to collect tickets in my name. Totally unhelpful when a solution is so clear, won’t be buying through See Tickets again after seeing all the reviews below too”

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Posted 3 years ago

“Bought tickets for Spirit of Christmas. Have had to cancel (tested positive to covid 19). No refund or defer tickets for 2022. No Spirit of Christmas more like Bah humbug 😡🤬. Do not use this company!! Try to charge you extra to insure against cancellation. RIP OFF.”

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Posted 3 years ago

“Booked tickets to see Django Django, shortly after the band cancelled the gig, no refund or new date for the gig - £45 lost to Seetickets, no one to speak to or support, be careful when using this company”

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Posted 3 years ago

“Trying to get a refund is impossible Show cancelled due to COVID Tefusing to acknowledge refund. Trading standards to be informed”

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Posted 3 years ago

“Nothing short of thievery They took the money and made no way possible to receive the tickets”

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Posted 3 years ago

“This company is a disgrace. Even when you pay extra for refund protection they will refuse a refund unless you return the physical tickets. Only one problem, they haven't sent the tickets out. No refund and no ticket. Total scam”

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Posted 3 years ago

“Do not use this company! They sold me a ticket that does not exist and refused to refund me. Please avoid this company at all costs.”

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Posted 3 years ago

“Really unhappy!! I have not received my tickets for a show in London and I keep on receiving automatique email with instructions which don't work. The call center is closed. About a year ago a show in Paris was canceled and I never received the reimbursement despite sending several emails with no response!! Use at your own risk.”

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Posted 3 years ago

“With less than a week to go until I go to the O2 on the 17th October 2021 to see Erasure, I still have no tickets to hand as I am waiting for See Tickets to send me an email with digital tickets attached. I booked the tickets back in July 2021, the confirmation email states that I will need to download the O2 App, as this is the only way to be able to get access to the tickets, even though the App only deals with AXS, the O2's official ticket agent. I have contacted See Tickets numerous times, to which I receive only email responses, have not spoken to anybody at Customer Services. I have downloaded the See Tickets Wallet, which is useless if the tickets are yet to be despatched. My only hope is 1) the digital tickets are sent in time before Sunday's date? Or 2) I contact See Tickets and tell them I will collect the tickets from the venue on the day. This is an absolute shambles, no one to speak to, no option to 'print at home' the tickets. I have not spent over £120 for two tickets I am yet to receive. Will most certainly stay away from See Tickets for any future purchases. Absolute joke of a company!!!!”

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Posted 3 years ago

“This company’s a joke even with insurance protection impossible to speak to any one or get a refund just keep fobbing you off with generic email ..stay away don’t give them a penny”

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Posted 3 years ago

“I look at the reviews and I see not one good review! This is trash! This company should not be allowed to operate. Same issue as everyone else. Shut this company down”

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Posted 3 years ago

“Poor customer service and almost zero chance of a refund.”

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Posted 3 years ago

See Tickets is rated 1.1 based on 267 reviews