Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 271 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Anonymous

Anonymous // 01/01/2019

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“Very very dissappointed with Selfridges. Supposed to be a prestigius retail shop. Ordered flowers for my mother for mothers day and believe it or not my flowers have not been delievered. I ordered flowers because its a very important day and wanted my mum to be happy. I am very very mad, upset because this has ruined my mothers very important day. Why take orders if you cant deliver. Never again will i order anything on this website, and trust will not encourage anyone else to. To make matters worse been ringing the customers service trying to track my order and how rude they were. Telling me maam you have the whole day for your flowers to be delivered. Really... What a crap crap service. Whoever runs this service should consider rearranging how things are done because this will make you lose business. I can tell you I wont be so you have just lost a customer here.”

Helpful Report

Posted 9 years ago

“Got an email from selfridges about mothers day 'order by 2pm saturday 13th and receive the flowers intime for mothers day' so i did its now half 8 at night still waiting for these flowers...waited in all day still nothing talked to customer service all they can do is refund me the delivery charge if they come today and he said they will be coming inbetween 19:30 and 21:00 at night still waiting what an absoloute joke. Worst delivery ever.”

Helpful Report

Posted 9 years ago

“I had received a refund some time ago for an item I returned to Selfridges in the form of a plastic store card. I live in Oxford and was suffering from poor health so I called customer service who said they could arrange to convert it into an e-voucher that I could use on line. This was in early December 2014. Suffice to say that after two emails and 8 telephone calls I am no nearer receiving the voucher nearly two months later. They even sent an email to me after a month saying that the voucher would arrive the next day. It didn't so after 3 weeks and two more calls I emailed to ask to speak to a customer service manager. That email has not been replied to. They said they would need to cancel the original card in order to issue the e-voucher so I have no idea if I now travel to London to visit the store if it will still be valid, or if my money has effectively been stolen. I will continue to pursue it until I spend the £66 owned to me. After that I hardly need to say that I and my family will never visit the shop again. Mr Sam Daws”

Helpful Report

Posted 9 years ago

“They literally scammed me and now theres nothing I can do!!! I placed an order with them, they took the money out of my account, then put the moneyback in and raised the price of the goods by £40 and told me to buy again!!!! Completely shocking i emailed them ten times and only ever got a few replies basically saying 'sorry for the inconvenience please buy these items at the newly higher price' .... Most ridiculous website i have ever bought off NEVER go here!!!!”

Helpful Report

Posted 9 years ago

“JOKE CUSTOMER SERVICE BIG JOKE NO REPLAY FOR EMAILS AND WHEN YOU CALL THEM NO RESPONSE.... NEVER BUY ON LINE ... WAITING 10 DAYS AND NOTHING NO ONE WILL BE ABLE TO TELL YOU WHERE IS YOUR PARCEL IF YOU GET IN TOUCH WITH CUSTOMER SERVICE BECAUSE IT IS A BIG DEAL! !!! AVOID SELFRIDGES BIG TIME”

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Posted 10 years ago

“I ordered a men's grooming box recently. My boyfriend loves it and it was a great price for such good quality products like Scaramouche & Fandango.”

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Posted 10 years ago

“I love the click and collect option at Selfridges! Everything is great quality and nicely packaged. Love my new Longchamp handbag that I bought last week. It's my absolute favourite store in London.”

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Posted 10 years ago

“By far, my most favourite shop. Since there isn't one near by, I have to do a lot of my shopping online. Although I wish the shipping was more dependable, for the most part they get it right and I always receive my items in good order that's why I gave them a 4.”

Helpful Report

Posted 11 years ago

“My daughter sent me a link for a pair of oval platters that she wanted as a Christmas gift. Ordering from Selfridges web-site was easy and delivery was speedy and efficient. However, despite having a delivery note specifying two platters, only one was delivered. I phoned customer services to be told that my query would be investigated and I would hear back later that day. I heard nothing so then proceeded to e-mail the full details to the Customer Service Department. After another 5 days, I still had no acknowledgement and therefore I telephoned again. I re-iterated all the details and was told that I would be phoned later that day with an explanation. It is now 8 days later and no-one has contacted me. Selfridges were very quick to take my cash but £37 for one oval platter in the present financial climate is ridiculous.”

Helpful Report

Posted 12 years ago

“Not sure if it's selfridges fault or thier delivery service, but either way I won't buy from them online again. It took a week and a half for me to get my delivery when it said it would be 4-5 days. I wasn't contacted to be told it would be late either. I expect more from Selfridges.”

Helpful Report

Posted 12 years ago

“I ordered a birthday present for a friend and it came 7 days later then expected. Selfridges claimed that parcelforce tried to deliver, but I know they did not. They refused to follow through or do their job in the first place so now I have to go pick up my item even though I payed for shipping! If you want something done correctly, do it yourself and don't shop at Selfridges.”

Helpful Report

Posted 12 years ago

“I would just like to highlight the fact that Selfridges is a lovely store with horrible customer service. I always walk away with great luxury and designer items when I drive an hour to the store. However, I've given them the benefit of the doubt and tried shopping online twice now, both to have terrible experiences. My first experience: After being told my purchase went through and receiving confirmation, my goods never arrived. I sent several emails, which they didn't ever respond to, I finally got in touch with someone who said that for whatever reason (they couldn't tell me why) my order didn't go through? The second experience happened when I ordered some little boots for my niece and they came in un-original packaging! One would think shopping at Selfridges you would be able to get new and nice packaging that say the brand of the shoe, but I guess not! Again no one was of any help!”

Helpful Report

Posted 12 years ago

Selfridges is rated 2.0 based on 271 reviews