Selfridges Reviews

2.0 Rating 271 Reviews

24 %

of reviewers recommend Selfridges

Popular Questions:

Delivery

How does Selfridges deliver? How long does Selfridges take to deliver? Does Selfridges deliver on time? How is accuracy and good condition of items delivered by Selfridges?

Returns

How is Selfridges returns process?

Customer Service

How can I contact Selfridges? How quickly does Selfridges resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Selfridges.

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

How does Selfridges deliver?

Helpful Report

(1 month ago)

Selfridges delivers items by Courier.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ "Hope that it arrives early" (this was actually the main advice I was given), Or, Drive to a store, see if they are in stock, purchase again and the cancel the original order (believe it or not, customer service could not get through to either Birmingham or London to check for me!!), So in summary, DO NOT believe the delivery times stated as Selfridges are very aware that they do change at the point of completing purchase. ”

- M Trundell

“ I purchased an item online, next day delivery, it arrived but wrong item, same brand, more expensive actually. ”

- Anonymous

“ Selfridges then refunded me the cost of the item but NOT the $45 they charged me for delivery nor the duty I paid! I had to cover shipping charges for goods that were not what I ordered plus pay duty on goods I don’t have! Selfridges keeps sending me the same message word for word telling me they’re looking into it. ”

- ParisMatch

Selfridges Reviews

Delivery - Average