Sendabunch.co.uk Reviews

Name: Sendabunch.co.uk
Address: Guernsey Flowers Limited P.O.Box 500, Guernsey
Rating: 4.52

4.5 Rating 1,975 Reviews

88 %

of reviewers recommend Sendabunch.co.uk

4.5

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01481 251929

Email:

nick@websitesuccess.co.uk

Location:

Guernsey Flowers Limited P.O.Box 500
Guernsey
GY1 6JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We asked for them to be delivered on Tuesday 13th and they were delivered on Friday 9th. I know you can pay extra for the exact day but I didn't expect them to be 4 days out.”

Helpful Report

Posted 7 years ago

Good Morning - Firstly apologies you are now happy with the service received from SendAbunch. I have escalated this issue to our Customer Services manager who will come back to you. Kindest Regards Customer Services Team

Posted 7 years ago

“. Disappointing that my order has not been delivered. It may be because of the high winds.”

Helpful Report

Posted 7 years ago

Good Morning - Firstly apologies you are now happy with the service received from SendAbunch. I have escalated this issue to our Customer Services manager who will investigate and come back to you. Kindest Regards Customer Services Team

Posted 7 years ago

“I'm so sorry to give this review, I ordered a bouquet on the 7th May, to be delivered 13th May,for my sister's birthday present,she still hasn't received it......😭😭😭”

Helpful Report

Posted 7 years ago

Good Morning, i have passed this onto our Customer Services manager who is going to look into this. We apologise for any inconvenience caused, customer satisfaction is highly important to us. Kindest Regards Jon - Customer Services

Posted 7 years ago

Hi, in checking i understand that we have already arranged to send a replacement bouquet along with a note of apology. We sincerely apologise for the disappointment caused. Kindest Regards Customer Services

Posted 7 years ago

“Flowers arrived 3 days before requested date. Several of flowers, particularly roses, only lasted about 7 days (4 days after requested date). I could not smell a significant odour althogh the requested item was "Fragrant Delights Bouquet".”

Helpful Report

Posted 8 years ago

Good Evening, I have referred your feedback onto our Customer Services Manager who will investigate your comments further. We take pride in providing a product of the highest quality coupled with a level of service we ourselves would expect, thus take any negative feedback seriously. Kindest Regards Customer Services Team

Posted 8 years ago

“I sent flowers to my mum for Mother's Day. They arrived on the Wednesday! Three days early !”

Helpful Report

Posted 8 years ago

Good Morning Sir, Apologies for the early delivery, having checked the order the item was shipped on the Tuesday using the standard free delivery option - this normally guarantees a delivery within 24-72 hours, however on this occasion it looks like the item was delivered next day. A standard delivery would not of guaranteed a delivery on mothering sunday. We do hope though that your mother enjoyed the flowers and that she had a great day. We would appreciate if you would consider amending your review rating. Kindest Regards Customer Services Team

Posted 8 years ago

“Asked for flowers to be delivered on my mothers birthday, arrived 3 days earlier, luckily she was at home. Flowers only lasted 4 days as the stems bent in half, even though in a tall vase. Not as good as my order before, which was a shame, not worth the money.”

Helpful Report

Posted 8 years ago

Good Morning, I have passed this review onto our Customer Services Manager and asked her to look into this and get back to you. Kindest Regards Customer Care Team

Posted 8 years ago

“You offered a discount which was not allowed at the checkout I wrote to you and received areply asking for further particulars which was given. I have not received any further communication from you. I have been a customer for many years, I now feel the firm is not interested in customers.”

Helpful Report

Posted 8 years ago

“Arrived a day later than expected.”

Helpful Report

Posted 8 years ago

“Flowers were awful and several dead. You did send another bouquet out in replacement which was good but I did ask for some money off for the inconvenience (as flowers were a present for my nan) - no response. Very poor. Won't be using you again.”

Helpful Report

Posted 8 years ago

“Flowers didn't look good at all and did not appear as in picture.”

Helpful Report

Posted 8 years ago

“I have used sendabunch for a lifetime and always been your biggest fan but not this past Christmas. I ordered 3 lots of flowers and the promised free chocs did not arrive with any of the flowers. I e mailed you with a complaint and received no reply. All 3 lots of flowers, going to different parts of the country, were reported as being OK, "nice" but not quite as fresh as they usually are. They evidently didn't last as long as usual. June”

Helpful Report

Posted 8 years ago

Good Morning Having seen your review, i have passed your comments onto our Customer Services Manager to investigate further. I will respond as soon as they have completed their investigation. The happiness of our customers has been tantamount to the success and growth of our business over the past few decades. Please be assured of our complete attention at all times. Kindest Regards Customer Services

Posted 8 years ago

Good Afternoon Ms Freeth, I understand that our Customer Services Manager has been speaking with you, and that a replacement bouquet has been dispatched to you, which I hope meets with your approval. As a company we are always concerned when we receive any negative feedback, and even more so when it is such a long standing customer as yourself. I hope the gesture goes some way towards expressing our apologies. If you would consider revising your review rating that would be hugely appreciated. Kindest Regards Customer Services Team

Posted 8 years ago

“"Fragrant Delights Bouquet" received 25/11/16 did not have any frgrance I could dete ct. Roses did not last as long as I had hoped.”

Helpful Report

Posted 8 years ago

“Flowers were of very poor quality, have not complained as not enough time around Christmas. Will not be using again.”

Helpful Report

Posted 8 years ago

“Having opted to pay £8.00 to specify a delivery date the occasion was spoilt by the flowers arriving a day eary!!”

Helpful Report

Posted 8 years ago

Sir, We are currently unable to find your details in our system under your email address. Please can you provide us with your SendABunch Order so we can investigate further. Our sincerest apologies for the early arrival of your flowers to your recipient as your order would have been posted out the day before your requested arrival date and not two days before if you had selected the Special Delivery option, further enquiries will be made as to why this has happened once we can track your order as we do pride ourselves on our quality of service and your order should have been received on the date requested. Please be assured of our due care and attention at all times, and we look forward to receiving your order reference details in due course. In the meantime one of my team will continue to look through our system to try to find your order. Kindest Regards Jason - Customer Services Manager

Posted 8 years ago

“It wasn't as big as looked in photos”

Helpful Report

Posted 8 years ago

“Unfortunately I have just heard from my aunt that the orchid that I ordered for her hadn't been properly secured and all the earth fell out when she opened the parcel! Jenny Revell”

Helpful Report

Posted 8 years ago

“My mother was the recipient of the flowers. She was very happy with the gift, but disappointed that she needed to sift through the stems to save the good ones and discard those that were too badly bashed.”

Helpful Report

Posted 8 years ago

“Bouquet was lovely, but free chocolates for moving from Charity flowers were not sent. Cost for delivery on exact day meant your flowers more expensive than comparable ones and seemed dishonest pricing.”

Helpful Report

Posted 8 years ago

“I have ordered flowers for my mum for many years and these were for mother's day as my mum has been very ill I wanted them to be special. the flowers did not last longer than two days and I was bitterly disappointed. Would have to consider if I order again”

Helpful Report

Posted 9 years ago

“I paid an additional charge for a specific delivery date but the flowers and chocolates I sent arrived a day early. The actual box the chocolates were in had a hole in the bottom, however the box the flowers and chocolates were parcelled up in was not damaged in any way and didn't have any holes in. This implies the chocolate box was despatched with the hole already in it”

Helpful Report

Posted 9 years ago

Sendabunch.co.uk is rated 4.5 based on 1,975 reviews