Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with customer service such as it is ..............”

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Posted 6 years ago

“Made my partner happy and surprised, fast and efficient delivery too.”

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Posted 6 years ago

“Online ordering was easy, free delivery and great updates. Slightly disappointed that the roses started to loose some petals on the 2nd day and a few arrived a bit droopy.”

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Posted 6 years ago

“Excellent service. Kept me informed and the flowers were beautiful. Used them a few times and have not been disappointed.”

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Posted 6 years ago

“Easy ordering, swift delivery, excellent mixture of flowers - recipient overjoyed!”

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Posted 6 years ago

“I ordered flowers for valentines day didnt recieve them, they took my money and didnt end up getting now flowers in the end at all”

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Posted 6 years ago

“Ordered these flowers for my girlfriend on Valentines day. The order never arrived and really put a cloud over things. Tried to get in contact asap however the complete lack of phone support makes this tedious and difficult (There is a number, but it's for purchasing only). There was apparently an issue with the address and the delivery was never made due to this. However I was never notified until AFTER I had made contact with them. Eventually after a constant back and forth and what felt like a true uphill battle. My flowers were finally delivered, days late. Won't be using them again. So a note of warning to anyone making a purchase, you must cross your fingers and hope that there are no problems with your order. Otherwise you'll suffer big time with the support team.”

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Posted 6 years ago

“Great service delivered on time and very reasonable prices”

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Posted 6 years ago

“Excellent service. Have used on many an occasion, always been brilliant.”

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Posted 6 years ago

“Delivery ordered on 13th Feb for birthday delivery on 16th. It finally arrived on the 20th feb and I am very disappointed with that service. apparently the flowers are beautiful but what is the point in specifying a date if you if it cannot be met”

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Posted 6 years ago

“I've been working away from home for 6 weeks so I thought I should spend a lot on some nice roses for valentines day. My girl didn't want to tell me that they were dying but I saw them on a video call and she told me they had began to die after just 2 days. Not good for a £70 + spend.”

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Posted 6 years ago

“Excellent service and the recipient was very happy”

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Posted 6 years ago

“You where brilliant, So easy to order and you kept me well informed from start to the finish , My friend was so pleased to receive her gift and also said it was very well wrapped ,I will defiantly be using your service very soon. Thank you”

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Posted 6 years ago

“Beautiful Flowers and on time delivery”

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Posted 6 years ago

“Easy to order, arrived on time and flowers fresh and beautiful.”

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Posted 6 years ago

“well they got me laid so 10/10!”

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Posted 6 years ago

“They bright and arrived on time but felt as I up graded to the grand they were onthe small side”

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Posted 6 years ago

“The wife was well impressed. Say no more.”

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Posted 6 years ago

“I have ordered flowers online before and when received was very dissatisfied. Serenata fulfilled all of my expectations and delivered a beautiful arrangement. Kept in contact with me about the delivery and delivered in the time frame they said they would. To me this all was outstanding and I will be using them again!”

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Posted 6 years ago

“Good rervice. I made order from russia to get delived in uk. My order was delivered on time . Excellent.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews