Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient was very pleased with them and the service has been excellent.”

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Posted 6 years ago

“Flowers were beautiful but I’m disappointed with the delivery they were threw over the back off my Fence so I’m not happy with that.”

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Posted 6 years ago

“I ordered the petite floral sheath and when delivered, unlike the web page, they were wrapped in cellphone, like flowers you could buy from any florist. I was later told this is how they are delivered and it was up to the funeral home to remove the cellphone if required. Not helpful.”

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Posted 6 years ago

“Great last minute option for sending flowers, thank you. Dad sent me a pic, they looked pretty.”

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Posted 6 years ago

“Prize Good Delivery as requested My friend was so pleased with her flowers.”

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Posted 6 years ago

“Very happy with the service and the flowers.”

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Posted 6 years ago

“finally received my flowers 4 days late.”

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Posted 6 years ago

“So easy to use and an excellent service. The flowers I ordered were beautiful.”

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Posted 6 years ago

“Flowers were delivered on time and were beautiful. Would use serenata again.”

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Posted 6 years ago

“Fantastic service at reasonable prices! The lady that I sent them too loved them”

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Posted 6 years ago

“Great feedback from Serenata flowers. It is great that I hear when the flowers have been delivered! Good fun company!”

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Posted 6 years ago

“Delivered on time and handled with care! Accurate and lovely”

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Posted 6 years ago

“Competitive price and good service. No dramas.”

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Posted 6 years ago

“Ease of ordering and the excellent quality of flowers sent, and received. Can't fault them!”

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Posted 6 years ago

“This is my second or third order from Serenata, the first couple were great but the flowers supplied this time were poor. I raised this with them and explained that due to having them delivered to my elderly Gran I wanted to double check the issue before contacting Serenata to see what they could do. The flowers were delivered on Friday, but by Sunday they were wilted and in a very poor condition. Asked for a second opinion as I am not local to where they were delivered, got that Monday and submitted a complaint only be be told 'terms and conditions state you only have three days to lets us know' so there is nothing we are prepared to do. Pretty poor service for sure.”

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Posted 6 years ago

“I was very impressed with the customer service and updates I was sent throughout my order/delivery. A super price for a super service!!! Very pleased :)”

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Posted 6 years ago

“Hi, My friend was over the moon with the bouquet that she received. It was delivered on time.”

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Posted 6 years ago

“Ordered flowers on 20 Mar for parents golden wedding anniversary in Northern Ireland on 24 Mar. Recieved immediate confirmation of guaranteed courier delivery. However, the flowers did not arrive until 26 Mar. Serenata stated that this is allowed for in their terms and conditions; however, this is not clear. One would have thought that 4 days notice was enough; it seems this is not the case.”

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Posted 6 years ago

“Good value, lovely flowers and prompt delivery. Very satisfied all round. Pauline”

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Posted 6 years ago

“She was very happy so that made me happy”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews