Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in Canada, and ordered flowers for delivery in Petersfield (UK). I received emails detailing the delivery status (which was useful given my distance away), and the flowers arrived on time (on Mother's Day). My Mum was delighted with them.”

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Posted 6 years ago

“Easy to order, prompt tracking information, delivered on time and beautiful arrangement. Only one issue, the message card was not with the flowers.”

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Posted 6 years ago

“Delivered within timescales over a busy Mother's Day period. Just brilliant.”

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Posted 6 years ago

“Very quick purchase and delivery. Extremely satisfied. The flowers received were loved. Will definitely use again.”

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Posted 6 years ago

“The flower were great, very good delivery service thank you, i have orederd a few times and always good”

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Posted 6 years ago

“Excellent service 😊”

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Posted 6 years ago

“Efficient service and excellent quality. My mum was over the moon!”

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Posted 6 years ago

“My friend was delighted with the Singapore lilies. Many thanks for your professional service. I highly recommend.”

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Posted 6 years ago

“They helped me put a smile on very important ladies face with an excellent service”

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Posted 6 years ago

“Fast and excellent service, have never let me down.”

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Posted 6 years ago

“Brilliant! Saved the day for Mother's day and the flowers were magnificent, from what i hear. Woulds definitely recommend and i will definitely be using in the future! Thank you for saving a forgetful son the day before mother's day. Yeah!”

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Posted 6 years ago

“Delivery was perfect but sadly the flowers didn’t live up to our expectations. We thought the image looked lovely and that was why we chose them but very expensive for what was really just a bunch of flowers that we could have purchased in a supermarket !”

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Posted 6 years ago

“lovely flowers, quick delivery.”

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Posted 6 years ago

“So glad I found this florist online as mum lives in Clacton-on Sea and I am in Croydon, and wasn't able to spend her birthday with her. I ordered on 12th (afternoon) as her birthday was on 13th and got the free delivery, she received the gift basket and birthday card before 3pm on her birthday. Mum was so happy with her gift she thought it cost me an arm an a leg lol but in fact is was a very good price. I definitely will be using Serenata Flowers again and told my family about them. Thank you Serenata Flowers for your service if not for you my mum would of only got a phone call from me, so happy you did next day delivery as too as I found you just the day before on google search.”

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Posted 6 years ago

“I had one bouquet arrive in great time and beautifully presented and arranged. I loved it, its why I wanted to use the service again. But I recently brought a second one for mothers day and it arrived upside down, with broken flowers. Half of the bouquet died before the other half opened and I was really disappointed in it. So I can't give them 1 star or 5 stars, but I will not be using their service again. Like many things, it is a really good service if nothing goes wrong, but if you have an issue, they are quite unhelpful and struggle to understand.”

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Posted 6 years ago

“Affordable flowers. Delivered on time and amazing flowers. Highly reccommened.”

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Posted 6 years ago

“Mum liked the flowers and the balloon - result!”

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Posted 6 years ago

“Thank you for making ordering the flowers for my friend so easy. The price was right and I found the system very easy to use on my phone. The notifications were all helpful too - I appreciated knowing when the flowers had been delivered.”

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Posted 6 years ago

“A VERY GOOD SERVICE,, EASY TO ORDER, SUPER FAST DELIVERY PERFECT TY.”

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Posted 6 years ago

“Didn’t delivery on the day - only informed me they didn’t at 9:30pm in evening and then wouldn’t compensate for the inconvenience would only delivery late or refund (at ticket price) Totally unacceptable and non negotiable. I would avoid and stick with the names we all know and trust!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews