Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought from Serenata flowers several times and normally would have given them 5 stars but on this occasion all the roses are dying without flowering and I'm very disappointed”

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Posted 6 years ago

“Easy to use website, quick delivery and excellent customer service when dealing with a query!”

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Posted 6 years ago

“Easy website to navigate. Good selection of flowers and fairly priced. Emails to confirm order, track delivery and confirmation of delivery.”

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Posted 6 years ago

“Having been let done very badly by Interflora I decided to try a new company for our anniversary. The bouquet of flowers were pleasant enough but I was expecting more red flowers as per the picture as my wife’s favourite colour is red. Unfortunately they were all pink. I also expected the balloon to be bigger.”

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Posted 6 years ago

“It's great to be able to specify the date of delivery. The flowers arrived on time and were in excellent condition.”

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Posted 6 years ago

“Recipient very pleased with them. I didn't see them.”

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Posted 6 years ago

“I ordered two bouquets of flowers. I just have received the flowers. The bouquets are so small and do not look like on the website. Also the flowers are old and wilted. I am really disappointed. I was expecting something good. There's a Lidl just in front of my shop, i should have gone there. I would have found much better for the same price. First and last time i order on this website”

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Posted 6 years ago

“making my friend happy, with the lovely flowers.”

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Posted 6 years ago

“Recipients pleased with the flowers,also kept informed when flowers have been delivered.”

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Posted 6 years ago

“Ordered an expensive bouquet, requested patience on the part of the courier. Flowers were left at the main door of a block of flats on a very busy street. A passer-by contacted the recipient to say there was a gift on the doorstep. Anyone could have picked it up and walked away with it. Would I have got a refund if that had happened? Although the flowers were beautiful and greatly appreciated, it was sheer luck that she got them - based upon the honesty and kindness of a stranger. Not impressed by the courier service nor Serenata as they say they cannot guarantee that their couriers will do as requested.”

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Posted 6 years ago

“Value for money. fast response even on Sunday. Messages to keep informed. great service”

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Posted 6 years ago

“My first time using the service for Mother's Day. I was amazed at how late the day before I could place my order to be delivered on Mothering Sunday! I live in Ireland and couldn't be with Mum, the quality was amazing as I got to see on video chat. Thank you so much!”

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Posted 6 years ago

“Delivery was left in completely the wrong place”

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Posted 6 years ago

“Easy website to use. Very quick delivery and beautiful flowers.”

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Posted 6 years ago

“The dendrobium orchids were received by my husband's stepmother on her return home from a long spell in hospital. They are apparently absolutely beautiful. Thanks Serenata for providing such a swift service and with free delivery too. This is the second time I have sent flowers using Serenata and I will have no hesitation in doing so again. Also, very good value for money.”

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Posted 6 years ago

“Beautiful flowers, excellent delivery”

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Posted 6 years ago

“Beautiful flowers. Luckily the recipient was at home because the delivery person just knocked on the door and left the flowers on the doorstep in full view of everyone. Had the recipient not been there the flowers would have been stolen.”

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Posted 6 years ago

“Excellent service, beautiful flowers. We made our order from the other side of the world and the photos we were sent of the flowers were brilliant. Thank you Serenata!”

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Posted 6 years ago

“Brilliant service, lovely flowers. Very happy customer”

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Posted 6 years ago

“Beautiful orchids, made mum very happy!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews