Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a white cross for a funeral which was nice but smaller than I thought it would be. Also the message was just on a flimsy bit of paper and not a card which I was disappointed with as you could not read the message unless you opened this bit of paper.”

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Posted 6 years ago

“The flowers were lovely but arrived a day late. The recipient had been in all day and I had also requested that they be left with a neighbor so was disappointed that they were received after the event of her birthday.”

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Posted 6 years ago

“I ordered the flowers on behalf of my Dad as a birthday present for an elderly friend. She is very infirm and her husband is disabled, so I selected the "please be patient" option on the special instructions for delivery. I was therefore very disappointed to find that the flowers has been left on the doorstep as the driver clearly couldn't wait for someone to answer the door. That said, she was very pleased with the flowers.”

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Posted 6 years ago

“I wasn't very happy as the flowers was delivered one day later.”

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Posted 6 years ago

“Flowers were ok but card that should have been on there wasn't there”

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Posted 6 years ago

“Flowers were lovely and luckily at the funeral on time. The problem was a phone call 30 minutes before the funeral to say they couldn't find the funeral parlour. Luckily as the delivery driver phoned he found the funeral directors. I didn't think he was in time as only 30 minutes to actual funeral time. I could do nothing as was driving on the way to the funeral so panicked the flowers would not arrive. As mentioned they were there but I had booked them a week before so did not think there would be a problem with delivery time as funeral was at 3pm. I guess this is where I booked on line and if I had spoken to someone it may have been explained that the flowers might not be delivered in time unless I paid for a time slot. Just worth noting.”

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Posted 6 years ago

“Flowers arrived looking nice on the first day. Second day roses were a little wilted and by 3rd day they didn’t have much life in them. Lilies on the other hand were beautiful and lasted much longer”

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Posted 6 years ago

“Flowers delivered as promised, however went for extra flowers, the pic my daughter sent looked a little scarce and she said the following day some flowers had already begun to droop even tho she had followed all instructions. Not very happy with this”

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Posted 6 years ago

“Not really, for the first time in years you failed to deliver on time !”

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Posted 6 years ago

“The flowers should have been half the price for what they were, but the service was great, everything was done really efficiently.”

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Posted 6 years ago

“Ordered what looked like a hand tied bouquet for a family funeral. All went well till I saw them in the hearse. They were wrapped in cellophane like a bunch from the supermarket so I never got to see the actual flowers. I was embarrassed as the other flowers were gorgeous. Put me off using them again”

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Posted 6 years ago

“The photo I chose from showed 3 lots of flowers; roses, a violet flower and these were interspersed with a white flower. There were only roses and the violet flower when delivered.”

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Posted 6 years ago

“Previous orders have been great. This one wasn’t. Specifically ordered (early on day 1) a large bouquet with additional guaranteed next day delivery before noon. This was because it was my cousin’s actual birthday and she would be going away late afternoon. No delivery (day 2). Notification the following day (day 3) at 9.00am that flowers on way. Asked Customer Service for explanation. They said sorry for disappointment; reimbursed £4.99 for pre-noon slot and 15% discount. Ok, they apologised and offered some recompense. But 15% may cover the effect of the flowers being left out all day. It does not cover the fact I seemingly missed my cousin’s birthday and could hardly call her (they explicitly say don’t expect notification at the point of delivery) and ask if she’d received them. So stuffed all round, really. Thankfully the flowers were beautiful. Though they were on offer at cheaper price once finished placing order.”

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Posted 6 years ago

“My flowers were a day late for my Mum's birthday which was really annoying. However they did arrive the next day but not until 3 in the afternoon. They gave a tiny financial compensation which was appreciated. The flowers were very good according to my Mum but I have not seen them yet.”

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Posted 6 years ago

“Flowers were beautiful and delivered on time. Unfortunately after only 4 days most of the Roses started to die and go a dark colour around the edges”

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Posted 6 years ago

“Delivered on time”

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Posted 6 years ago

“Website was easy and strait forward. To garentee Afternoon delivery £5 is a little pricey but again, not bad. I was told by the recipient that the flowers came boxed (personally I wanted them on show when delivered, feel like it’s more ‘special’) also the currier then went on to question why the buyer requested afternoon delivery as the store is open from 9am.. overall OK. If you want some flowers delivered with no special touch this is the place. If you want abit of romance.. look elsewhere.”

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Posted 6 years ago

“Beautiful flowers Arrived on time Smashed pre paid vase Pre written card which I also paid extra for arrived incorrect. Minor refund received but really a full refund should have been offered due to disappoint from myself and the recipient I know this negative feedback means I have zero chance of winning Amazon voucher but I feel it is better to give honest feedback rather than write something positive that you may want to hear”

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Posted 6 years ago

“The flowers were beautiful. The vase smashed Card arrived incomplete I should really expect a full refund instead of minor refund for vase & Card, disappointed. thanks”

Serenata Flowers 3 star review on 14th November 2017

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Posted 6 years ago

“The flowers were delivered within a box. Disappointed.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews