Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right colour, right time, happy birthda”

Helpful Report

Posted 6 years ago

“San Diego California: After an hour of internet search for a flower company that seemed to have the most international credibility and dependability, I placed an order with Serenata Flowers for an arrangement to be delivered to my Aunt in Larne Ireland on the day of her 95 Birthday. The day after her big day I received a form email from Serenata Flowers saying that they were unable to deliver the flowers on the agreed apon day and that the flowers would be delivered the following day. Very disappointing but here's the worst part...they never acknowledged that they had in fact delivered the flowers the next day as promised. This left me hanging. Here is sit wondering if the flowers were delivered at all! What am I supposed to do, call my Aunt and ask if she got the flowers? What if she didn't? "Sorry auntie, I'll try next year, with a different company, for your 96th".”

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Posted 6 years ago

“Fabulous service, beautiful flowers and even delivered on a Sunday for my mums birthday A+”

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Posted 6 years ago

“Quick delivery but disappointed that the bouquet was not as big as I thought it would be for the money!”

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Posted 6 years ago

“it was never delivered on her birhday and informed on teh day so panicked and over paid to get something there that day”

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Posted 6 years ago

“Very surprised to see some negative comments as personally I have always had such excellent service from this company. The fabulous roses arrived on a Sunday as requested, and in the morning thankfully as we were going out. My husband was delighted and they are absolutely perfect! I wouldn’t hesitate to recommend Serenata Flowers.”

Helpful Report

Posted 6 years ago

“Delivery was delayed by a day (the flowers were meant for a saturday, but delivered on sunday. Luckily my friend was at the property to receive them). When I saw a photo of the flowers delivered to my friend, they didn't look like they were worth £23 I paid for them. I almost felt like apologising to my friend for the poor delivery and how insubstantial the flowers looked. Won't use serenta flowers again.”

Helpful Report

Posted 6 years ago

“Unfortunately, all the roses were brown around the edges of the petals which was very disappointing and the flowers looked “tired” within 24hrs.”

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Posted 6 years ago

“Beautiful flowers ordered on Thursday morning arrived Friday morning. My daughter was delighted with them. Kept up to date with the delivery. Excellent service - as always!”

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Posted 6 years ago

“did exactly as we asked,product was excellent ans spot on time.thank you all.”

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Posted 6 years ago

“beautiful flowers , quick delivery and easy to buy from. karen”

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Posted 6 years ago

“Thank you delivering some lovely flowers to my friends. Just a great pity you could not deliver the second order on the correct day.”

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Posted 6 years ago

“Mandy Marvelly my daughter came out of hospital yesterday, I ordered the flowers on 08/09/2018 to arrive the day she came out of hospital, as I was out all day yesterday I did not get your e-mail till this morning to say you was not delivering the flowers yesterday, I can't understand your problem with delivery when they had been ordered for six days, I can assure you I am. Not very pleased Sylvia Singleton 43 Octagon Terrace Halifax HX2 7HN”

Helpful Report

Posted 6 years ago

“SEVERAL things ... I ordered flowers for my Mothers 86th birthday SEVERAL days before the requested delivery day ... which was 14th July. On 14th July in the afternoon I get an E-mail saying the flowers wouldn't be delivered on the 14th .. but would be delivered on the 15th. My elderly parents had waited in ALL day on the 14th & put off going out as they were expecting the flowers. On the 15th I received an E-mail saying the flowers were on their way to my Mother ... however she was going to be out at 12.30 .................. I have just spoken to her and guess what .. the flowers are NO where to be seen! They have looked for a card saying where the flowers might be .. but have found nothing .Bare in mind my Father is 92 & Mum 86 .. they have got very anxious about the flowers. So well done ... you have spoilt my gift, my Mothers birthday & caused ALOT of stress ... and still no flowers! I am totally disgusted & will NEVER use you again! First & very last time. PLEASE call me on 01603 434281 to discuss”

Helpful Report

Posted 6 years ago

“These were a birthday gift and were not received until the day after, so she thought I had forgotten her birthday. Very disappointing indeed. This was the first time I used Serenata. I have not been offered any compensation as yet”

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Posted 6 years ago

“I would like Compensation due to the fact they were a day late and no use as missed the date and now recipients are away... Await reply. Disappointed....”

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Posted 6 years ago

“My daughter was really pleased and thought they were beautiful when she received them so that made me happy.Thank you for your service I will certainly use you again should the need arise.”

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Posted 6 years ago

“They didn’t make me happy. My delivery was not delivered the correct day and when delivered the following day, it had to be taken by another member of the family to the proper person,hence two days after the said day.. First time used,not likely to use again”

Helpful Report

Posted 6 years ago

“Birthdays flowers delivered 24 hrs + late ...(next day delivery gauranteed ????) refund of postage costs only is rediculous when the flowers on the wrong day were useless . . Refund requested before flowers delivered declined !! Rubbish ...”

Helpful Report

Posted 6 years ago

“Excellent service and great to receive regular emails on status of order including time of delivery Recipient delighted with flowers - beautiful”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews