Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two lots of flowers for friends on Vanentines day. Both arrived in great condition and were beautiful. Another good experience from Serenata. Always good customer service, beautiful flowers and keep you updated on dispatch and delivery details.”

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Posted 6 years ago

“Delivery was fine however the flowers were half dead and we won't be using the company again”

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Posted 6 years ago

“Every time not a time goes bye that my miss’s don’t like the flowers I get her from here she loves them every time I e as I get the miss’s different kinds of flowers from you and she happy every time”

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Posted 6 years ago

“HIDEOUS, MENDACIOUS, OBSCURANTIST, ABYSMAL FRAUDSTERS. KEEP WELL AWAY.”

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Posted 6 years ago

“Good service & delivery although I wasted my money as me and my lady friend separated for good”

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Posted 6 years ago

“From placing the order to delivery the communication via text was excellent. They arrived in good time on the day requested. Excellent value for money. I would highly reccomend Serenata flowers.”

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Posted 6 years ago

“Absolute joke! Failed to deliver on valentine's day, failed to deliver to new address on 15th Feb. On 16th they tell me (via email as they don't use the phone) That delivery has failed and that they reserve the right to keep 100% (£49.99), or pay 50% for them to try again. This is a company to be avoided!!!!”

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Posted 6 years ago

“My wife was very pleased with the flowers and I am very happy with the timely delivery.”

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Posted 6 years ago

“Always order from these guys never let me down will keep purchasing from these guy amazing thank you”

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Posted 6 years ago

“Delivered in a very quick time”

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Posted 6 years ago

“I enjoyed the email updates. And the receiver was happy with the flowers so cannot fault the service. Is cheaper than other main brands but would like to see a reward based system to reduce the price sometimes. 9/10 Will use again.”

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Posted 6 years ago

“The 2 stars sound a bit harsh however to reflect other customers comments, I received no confirmation of my order or payment which led to panic on the day of delivery to see if they were in fact going to be delivered. I ordered a large bunch of WHITE roses, but what was delivered was a bunch of RED roses, so I am more than a little disappointed by this. That said, the flowers were nicely packaged but not what I ordered? (photo of red roses uploaded)”

Serenata Flowers 2 star review on 16th February 2018

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Posted 6 years ago

“Great flowers, speedy delivery”

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Posted 6 years ago

“Great flowers according to my wife (I was away) Delivery was spot on and cost of flowers very reasonable”

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Posted 6 years ago

“Just what I wanted and delivered as promised. I will be using Serenata again !”

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Posted 6 years ago

“Beautiful flowers, great service and delivery.. Thank you”

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Posted 6 years ago

“Flowers were lovely. But I did pay for the largest bunch out of the three options. I would love to see how small the smaller bunches were. I had much better flowers from prestige flowers but they were unable to deliver at short notice. They were lovely but expensive in comparison”

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Posted 6 years ago

“Easy to order, good selection. But two days after supposed delivery, no delivery confirmation. I still don't know if item was delivered.”

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Posted 6 years ago

“The delivery process was fine, the valentine flowers arrived half dead but a free replacement was offered and arrived two days later which has helped so thanks for your understanding”

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Posted 6 years ago

“1 St class service. Wife was delighted with the quality. Thank you so much.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews