Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy checkout, notified when delivered, the flowers were lovely. Made mum’s day”

Serenata Flowers 5 star review on 3rd February 2018

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Posted 7 years ago

“Happy I had chosen the right company”

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Posted 7 years ago

“We ordered flowers for our mothers birthday . we wwnt went ro see her 2 days later they were dying .. i would never order from rhis company again”

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Posted 7 years ago

“Excellent service. Beautiful flowers.”

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Posted 7 years ago

“Oui, je suis tres contente ,très bon marchand à recommander”

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Posted 7 years ago

“Did not see the flowers myself but the recipient was delighted with them. I was also kept up to date with the delivery of these flowers.”

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Posted 7 years ago

“I did think that there wasn't enough foliage in the bouquet and I did resent having to spend around £3 for a card to identify myself. In the past, at a walk in florist's, a little card wold be included free of charge. This is the second order I have made with you and today I saw the same bouquet on sale at £10 less. I found the delivery emails quite amusing but a little cloying also. ps”

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Posted 7 years ago

“my daughter said the flowers were beautiful, they where delivered a day earlier than I had ordered which was great, but I did ask for them to be left with neighour if not in they where just left in porch, not good”

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Posted 7 years ago

“Lovely flowers delivered promptly. Excellent communication... very stylish. I knew when the flowers were in transit, an hour slot for delivery and a final message when they had been delivered. Very impressed. Will definitely use again.”

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Posted 7 years ago

“Great service, arrived on time, lovely flowers! Would definitely buy again!”

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Posted 7 years ago

“My sister in law was thrilled with the flowers for her 60th birthday.”

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Posted 7 years ago

“Delivered as requested”

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Posted 7 years ago

“Flowers much smaller than described. Very disappointed”

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Posted 7 years ago

“Delivered on time which pleased my partner.”

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Posted 7 years ago

“Couldn't have been easier, does just what it says on the tin! Excellent.”

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Posted 7 years ago

“Although the flowers were sent as a gift and so I did not see them, I am assured that the recipient was delighted”

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Posted 7 years ago

“Delivered on time, lovely flowers, easy process.”

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Posted 7 years ago

“Beautiful ! Outstanding service! Prompt delivery”

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Posted 7 years ago

“The flowers were lovely delivered with care in a box with lots of information how to care for them, my wife was so pleased she had a smile for hours. They were also delivered before time on the day I had chosen. Well done I would use Serenata Flowers again for sure”

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Posted 7 years ago

“Good prices, excellent service. Delivered exactly when they said they would and the recipient said the flowers were beautiful.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews