Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service was excellent flowers lovely”

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Posted 6 years ago

“Easy to order (only ordered for one) with a good selection at a range of prices, excellent proactive info about the delivery timing etc and recipient says the flowers are gorgeous. Dont personally like all the potential add ons although the cards are fine but overall its a very good service. Only suggestion wod be to increase the options for where flowers can be left in case recipient is out by adding 'behind the bin' or 'out of sight from street if possible'. Also dont know what happens to the flowers if they cant be left anywhere and the recipient is out.”

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Posted 6 years ago

“The website and ordering process is so easy. They delivery on time and my family always love the flowers.”

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Posted 6 years ago

“Excellent service........I was very happy indeed. Wonderful choice of flowers. I will be using Serenata Flowers again. I can highly recommend the company. Thank you for being there for me, when I needed to send this special gift to surprise my dear friends, who had done so much for me. Sometimes appreciation for kindness needs to be acknowledged with speed, and speed is what I got when I came across Serenata Flowers. Yes I was very happy and so were my friends.”

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Posted 6 years ago

“I felt it was a good service overall. My friend said the flowers I sent were very beautiful, although the instructions weren’t as good as they could’ve been. The standard card would be better if smaller and maybe more ‘card’ like too!”

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Posted 6 years ago

“Best bouquet I have seen for a long time - great pricepoint!”

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Posted 6 years ago

“I wanted to send flowers to two different people on a Sunday, but found that there was no provision for two addresses so I emptied the basket logged in again and did each bunch, addressee and payment separately. I received two emails with complete details, and later a text informing me that my order couldn't be completed because the basket was empty - I thought this referred to my very first attempt at ordering. On the Sunday morning I was informed that the first bunch was on it's way so I logged in to find out what was happening with my second order. A message showed that it had been cancelled as the basket was empty. I contacted the support team and received an automated email. I was again informed that the transaction has been cancelled. I phoned Barclaycard to try to ascertain if two payments had been made, but the transactions were pending (probably because of the weekend). Meanwhile I heard from the first recipient that flowers had arrived and they were 'lush'! So thank you one very satisfied lady. I feel that if you could amend your form to allow different addresses as it's possible to purchase more than one bunch of flowers then I would not have had a problem. My solution was to transfer money to the bank account of the second recipient and ask them to get their own flowers, and a bottle of something nice. So really the surprise element was taken as I was anxious that something should be received that day.”

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Posted 6 years ago

“these were a gift and my daughter was so very pleased with them and they were delivered when they said they would be so very pleased all round”

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Posted 6 years ago

“I live in Australia and I wanted to give my daughter flowers for her birthday. My daughter lives in Newquay Cornwall. The flowers and chocolates I ordered for her were amazing and so reasonably priced. I would definitely use Senenata Flowers again and highly recommend them. Thankyou so much.”

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Posted 6 years ago

“The flowers arrived right on time. I was kept updated as delivery time. and the flowers were fresh and beautifully arranged.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Haven’t seen flowers but delivered late. Had email confirming delivery had been made on Saturday but they were not delivered until Monday which was too late. Won’t be ordering again”

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Posted 6 years ago

“we live in Australia so haven't actually seen them but, the pics looked very nice and our cousin, whos burthday it was loved them, so, that's good enough for me.”

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Posted 6 years ago

“the flowers looks lovely and the delivery is right on time.”

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Posted 6 years ago

“What went wrong? My flowers never been delivered to right place, on tracking says has been left at reception but there isn't reception at the building so flowers and chocolate gone don't know where. Not happy”

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Posted 6 years ago

“Ordering from overseas, it was nice to get e-mail confirmation of order, of dispatch, and of delivery.... appreciated.”

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Posted 6 years ago

“Serenata delivers on Sundays which is rare. I received great communication around when the flowers were being delivered. I didn’t get to see what they looked liked but was told they were beautiful. I would definitely use the again.”

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Posted 6 years ago

“Flowers were well liked. As I changed my mind before I placed my order the groupon code I had bought did not work and despite emailing I did not get help with this - the company saying I had redeemed my code, despite it still being active on Groupon. I was very disappointed. The card attached apparently said 'congratulations' but the ink had run out and it was spelt wrongly.”

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Posted 6 years ago

“I attach photos: expectation versus reality.... 3 balloons were purchased in addition”

Serenata Flowers 2 star review on 14th May 2018

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Posted 6 years ago

“Everything went as promised: the flowers were as advertised and delivery was perfectly on time.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews