Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was delivered quickly and I love the cheery tone of the notification emails. My aunt really likes the flowers, akthiugh I haven't seen them myself.”

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Posted 6 years ago

“Flowers didn’t arrive when agreed. Didn’t arrive the next day. Still not arrived. Refund requested supposed to take 3-5 days I’m not confident! Would NOT recommend and will NEVER use again, in fact my recommendation is not to use!”

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Posted 6 years ago

“The service from the company was exceptional and the tribute I was told was beautiful the perfume from the wreath filled the church. Thank you”

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Posted 6 years ago

“Disappointed my last order went through without s thank you card and had not been delivered yet I had used the service previously with no issues.”

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Posted 6 years ago

“arrived on time also beautiful flowers.”

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Posted 6 years ago

“Appalling. A day late, the delivery man ignored the instructions on where to leave it. Instead it went to the post office. And because it was a day late the post office isn’t open tomorrow, so minimum of three days late. No mention on the card that these are perishable items. So a promise broken, and an extremely angry (now ex) customer.”

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Posted 6 years ago

“my wife loved them and they was well packaged thank you we will be back”

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Posted 6 years ago

“Happy Mum!!”

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Posted 6 years ago

“According to my sister-in-law to whom I sent the flower, the roses all had brown edged petals. The lilies all had rotten stems - completely unable to stand up on their own and unacceptable. (She would have been very reluctant to tell me this - wanting only to say thank you for the lovely flowers!) She complained to Seranata, and also said that Serenata's complaints process was difficult to navigate and then they insisted on the “protocol” of photographing the bouquet from above, showing all the flowers. When she pointed out it was the stems which were the problem, so the aerial photo would not be useful, they insisted again. One couldn’t use a phone to take the photo - it had to be sent from a PC. They finally apologised said they will send more flowers. I hope she will be happy with the flowers that they re-send. On your web site it says customers are 93% happy. But here on this review site it says 77% happy. So there is a mismatch between what customers are saying and what you are publishing. In addition I suspect most recipients of flowers are too embarrassed to tell the person sending them that the flowers were not good enough, so I expect far fewer than 77% of recipients are happy! The person filling in this review is the sender! I think you are focusing too much on getting your company to the top of search results and not enough on providing good quality flowers! And I hope you improve the quality of your flowers if you want to survive as a business. Word of mouth will start to give you a bad name. Even if recipients dont complain to the sender, which I expect is what you are depending on. They will avoid using you themselves and advise others against using you!”

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Posted 6 years ago

“Beautiful, Perfect.”

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Posted 6 years ago

“Very good selection and competitively priced, easy ordering process and free delivery will definitely use Serenata Flowers again.”

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Posted 6 years ago

“Communication was great and everything went smoothly!!”

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Posted 6 years ago

“I found the ordering on line very easy and the flowers were delivered on time and were beautiful. I have used Serenata before and would certainly use again. I was kept up to date with delivery details also. Very good service.”

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Posted 6 years ago

“Flowers were fir my sister in law and she thought the were lovely.”

Serenata Flowers 4 star review on 16th June 2018

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Posted 6 years ago

“I have received lots of flowers from yourselves and flowers were beautiful. I got flowers yesterday and were very poor, the first ever. Usually very delighted but a bit disappointed this time.”

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Posted 6 years ago

“Have always used serenta when ordering flowers on line and the recipients have as a rule been happy with them this time I sent 2 bouquets one of which I was very disappointed to see so much greenery and lack of flowers and they really are not worth £40”

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Posted 6 years ago

“Easy flower delivery, not the cheapest”

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Posted 6 years ago

“Great service though bouquet was supposed to include a Lily... the pic I was sent by recipient didn't appear to have a Lily.... disappointed with that.”

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Posted 6 years ago

“The staff at my father's retirement home were delighted with the flowers, and particularly enjoyed the funny card we chose. Delivery was prompt and communication was friendly, witty and timely.”

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Posted 6 years ago

“The flowers delivered were very scanty compared with the photo display. I paid for the happy birthday balloon but this was not supplied. The delivery man left the flowers on the floor outside the door despite my order saying knock hard for a response. Overall the service was poor.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews