Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an terrific system we have used multiple times and is always very easy to use and super customer friendly with lots of status messages to let you know what's happening and when the flowers have been delivered. I would recommend this service to anyone.”

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Posted 6 years ago

“Although I've never received any flowers; I order online delivery for friends' & family birthday; I have never had a problem with either the online order, the delivery or any negative comments re quality etc. I can, therefore, assume a 5* rating is a fair rating. What I like the most is that I get a confirmation email when the flowers have been delivered. I will keep using Serenata!!”

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Posted 6 years ago

“My Mum noticed I d changed flower delivery firm straight away in her words Packaging correct the flowers have a water reserve so they remain fresh for their journey to her 3 weeks after the delivery she still has a few flowers from the bouquet in a vase Delivery person always polite Feed back to me via the mail system fantastic so I can follow the delivery Any complaints are dealt with in a professional and discrete manner(forgot the product you add to the water once) Recommend this firm to family and friends as they is a great choice of flowers plants and cards to suit any budget Flowers brings a splash of colour and love to loved ones far away I wouldn t use any other firm now”

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Posted 6 years ago

“Delivery was fast and efficient and flowers arrived well packed and in great condition. Other half Loved the flowers.”

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Posted 6 years ago

“My view of the (Aztec) flowers is mixed the lilies are lovely, the roses however arrived in the process of dropping. The bouquet did not reflect the upgrade I selected. My friend sent me a photo I was very disappointed and so was she.”

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Posted 6 years ago

“Sent flowers for an 18th birthday. Flowers were delivered on time, I was notified that the flowers were delivered. To top it all of the flowers were beautiful. Thank you.”

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Posted 6 years ago

“Bought as a birthday present for my mum and she loved them.”

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Posted 6 years ago

“Although I have not seen them myself, the recipient was very happy with their flowers. Arrived on time.”

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Posted 6 years ago

“Beautiful selection arrived on time. Meant a great deal to the recipient.”

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Posted 6 years ago

“When I send a flowers to my family and friends I never see what is actually delivered but the recipients are always totally delighted. I trust Serenata to deliver beautiful flowers whatever the occasion.”

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Posted 6 years ago

“Flowers were really nice but delivered to the wrong address”

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Posted 6 years ago

“Easy order process and quick delivery - great flowers”

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Posted 6 years ago

“Beautiful flowers arrived on day requested. Would use them again. Very pleased”

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Posted 6 years ago

“This Malta based operation, delivered half my order to my Father. I bought flowers and wine, but only the flowers arrived although the order confirmation said both had been delivered. My father was none the wiser when he took delivery - it was a surprise, so he didn't know what to expect. I only found out by chance when I spoke to my elderly mother a week later. I queried it with the company who said it was my fault for not contacting them within 3-days as per their T&C, and so they refused to speak to me/enter into any correspondence. They were happy therefore to take my money for something my elderly parents never received and then hide behind a T&C. Their order confirmation even said delivery is "Guaranteed by DPD"...…. but evidently not when they fail to deliver anything at all. So BEWARE, they will take your money and then hide behind their T&Cs when they fail to deliver the goods. I will get my money back as I bought on Credit Card, so I can initiate Chargeback procedures. They must also fail under Sale of Goods Act and ECommerce laws. My recommendation … use a reputable British firm not a Malta based entity.”

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Posted 6 years ago

“Beautiful gorgeous flowers, Delieved next day and recipient was so happy. Good value for money. Thank you. Would defintley purchase flowers from Serenata again.”

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Posted 6 years ago

“I had a call from my mother in law to say how delighted she was and how beautiful the flowers are”

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Posted 6 years ago

“They looked beautiful and receipient was very happy with the flowers”

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Posted 6 years ago

“Bouquet as advertised. Great communication with regard to delivery. Recipient very happy.”

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Posted 6 years ago

“Prompt delivery. Quality product. Recipient delighted.”

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Posted 6 years ago

“Delivered on day stated, earlier in the day than I expected. Ordering was easier than some sites I have tried.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews