Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were dead when they arrived and had to be put in the bin the next day, tried contacting the number on page to complain directly however phone line goes dead after 5 minutes”

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Posted 6 years ago

“good service good price. recipient of the flowers very happy with the quality wood use them again”

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Posted 6 years ago

“Easy to select and order the flowers, great communication and delivery. The flowers were fantastic, but unfortunately the vase was broken on delivery. However, after notifying Serenata just for information, they took it up with the delivery company and refunded the cost of the vase. The broken vase is the only reason they didn't get 5 stars because the rest of the service was outstanding.”

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Posted 6 years ago

“I have used your company several times this year and each time the flowers have been delivered on time, I have been kept well informed in a pleasant way and the flowers have been as described on your website. Thank you. I will not hesitate to use you again and recommend you to others.”

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Posted 6 years ago

“When I ordered online after entering my payment details the page didn’t appear to change & my order still looked as if it was pending. I tried to hit the back button & after entering details again the page looked the same however I noticed in small grey print at the top it had a confirmation order number. I then received 2 confirmation emails within a minute of each other but with 2 different confirmation numbers. I realised I had accidentally duplicated the order. I immediately looked for a way to cancel this but the website doesn’t allow you to do this. I hit the contact us button. It was an automated email message no telephone number to call. I explained in what had happened & asked for the duplicate order to be cancelled. As I placed my order late in the evening I received no message until the following morning which advised me both orders had already been dispatched & there was no way to cancel. I asked if there was any way I could receive a refund or part refund but was refused, quoting that their confirmation emails were sent 5 minutes apart. I was very disappointed & unhappy with this. Whilst I understand if the orders had both been dispatched there is no way to cancel. Firstly I did only receive both emails within 1 minute of each other as it’s time stamped on my emails. Secondly there is no way to cancel other than sending an email request which might not get picked up straight away which happened in this case. If there was at least a contact number to speak with someone I might have avoided being billed twice. Finally I’d advise the confirmation order be in bolder and larger print on the website as I barely saw this the second time round. Sadly I won’t be using this service again or recommend it to anyone.”

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Posted 6 years ago

“Second time of ordering and again the flowers were beautiful and the lady I bought them for loved them. Will definitely be ordering again!”

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Posted 6 years ago

“When my mother in law sent me a picture I wasn’t kind of embarrassed of how much I’d paid and for what she had received. Sorry I don’t normally complain but I wasn’t happy. Donna x”

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Posted 6 years ago

“Flowers were delivered on time and looked exactly as advertised”

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Posted 6 years ago

“Ordered flowers for mother's day they arrived on time but delivered on Sunday dead and binned by Wednesday contacted their customer service to be told nothing we can do as only guarantee them for 3 days will be going else where from now on”

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Posted 6 years ago

“Beautiful flowers! However, delivered a day late and arrived without the additional gift that I added at checkout.”

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Posted 6 years ago

“They kept me informed every step of the way. My Mum received her flowers on time and she was very happy with them!! The quality of their communication was good-their messages were humorous and engaging! Thank you:)”

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Posted 6 years ago

“Made my mother happy!”

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Posted 6 years ago

“The Mothers Day Tea For Two basket, was beautiful, my mother loved it. Arrived on time, just as it was described. Would always first check Serenity Site. Can not fault their service”

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Posted 6 years ago

“Easy website to navigate. Free next day delivery. Saw the flowers and they looked lovely.”

Serenata Flowers 5 star review on 15th March 2018

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Posted 6 years ago

“My cousin was delighted with her gift and was amazed that her boxed roses were so fresh.”

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Posted 6 years ago

“Fantastic service, 😊 thank you”

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Posted 6 years ago

“My mum's bouquet arrived on the date agreed and looked just as described online. It was in immaculate condition and my mum was delighted with it. Great value for money and excellent customer service - you receive regular emails letting you track your delivery. Would definitely recommend Serenata Flowers. Thanks 😀”

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Posted 6 years ago

“Very easy website Nice selection of flowers and gifts Good price Delivered on time”

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Posted 6 years ago

“Price was right. Delivery was on time, even in the remote town.”

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Posted 6 years ago

“Ordered 3 sets for mothers day, one set of flowers never come to life, emailed the company on Wednesday and they said it had missed the 3 day window to complain. Appalling service in that regard which is a shame as I was happy with the other sets that got delivered so the lesson to learn is if you are not happy on day 1 don't give the flowers a chance and phone and complain as that why it will be acknowledged and probably rectified my mistake was leaving it too long, so I would not recommend this company.”

Serenata Flowers 1 star review on 15th March 2018

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews