Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,968 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful unprofessional service I have ever experienced. I had paid and booked next day delivery for elderly couple for their 53 years of wedding anniversary we were informed it will be delivered between 8 and 9am. The flowers were delivered @7.30PM I would NEVER use or Recommend this company to anyone it’s was so embarrassing to say the least. Very disappointed .”

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Posted 4 years ago

“13th wedding anniversary, spent nearly £60. I checked to see if the order had been delievered to my wife, and their website said they tried to deliever but were unsuccessful. They don't have any phone numbers, so I reached out on Facebook, only to find out the package was damaged by the courier. I have now cancelled the order instead of waiting until tomorrow for the to try again as I've already ruined the surprise by asking my wife to check their cctv because they said the attempted delivery.”

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Posted 4 years ago

“Flowers for my mum arrived damaged. Contacted company, sent photos as requested, they just fobbed me off then stopped responding to messages. Atrocious. DO NOT USE THIS COMPANY.”

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Posted 4 years ago

“The flowers were nothing like the picture. Literally went straight in the bin. Was bought them as an apology from someone aswell which is sad”

Serenata Flowers 1 star review on 26th August 2020

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Posted 4 years ago

“Just received flowers from my boyfriend ordered through serenata flowers, they looked like they were at least a week old, had to throw most away as they had already died and were curling at the ends, and no plant food enclosed. disappointed , would not recommend this company,”

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Posted 4 years ago

“Please do not use Serenata Flowers. After receiving an email 10 minutes before the funeral was starting to say that the florist was too late and my flowers were at the funeral directors to pick up, i called the directors who told me no flowers were there. For 3 days i emailed Serenata and got basic responses back saying the florist are looking into it. This is the 5th day today and have still no refund and no idea where my flowers are 😡”

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Posted 4 years ago

“Warning! Stay away! Flowers ordered for an anniversary and arrived a day late. When the flowers arrived they where only fit for the bin. The flowers looked like they had been sitting about for a week. Terrible experience and staff very inconsiderate.”

Serenata Flowers 1 star review on 21st August 2020

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Posted 4 years ago

“The flowers were ordered in good time for delivery. Unfortunately they should have been delivered on Monday and did not turn up till the Friday. This was because of problems with the courier company. I did supply extra delivery instructions to Serenata but these were not passed onwards. I received a call from the courier on Thursday, explained, the exact place and delivery was completed the next day. It was a birthday present and so I shall have to send some with Interflora to replace them. Very disappointed.”

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Posted 4 years ago

“Flowers arrived with broken stems. Some looked dead. Carnations didn't open. Smelt like dead flowers when I opened the box. Didn't look like a bouquet, just random flowers. Underwhelmed.”

Serenata Flowers 1 star review on 20th August 2020

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Posted 4 years ago

“Awful arrived in a crushed box. Everything inside ( anniversary card and flowers) crushed. Flowers were lifeless and fit only for the bin”

Serenata Flowers 1 star review on 17th August 2020

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Posted 4 years ago

“Ordered flowers for my mums 70th birthday 3 days before the day. Called her on the day to ask how are the flowers only to find out there were none. After contacting the company they said sorry but if you had read our terms and conditions you will see that we don’t promise the delivery day... could be up to 48 hours after. Not good enough! They should have warned on ordering so I could have ordered elsewhere! Rather than money grabbing! Don’t use!”

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Posted 4 years ago

“As many of the reviews say dreadful. Below is what I was promised and what arrived - like the other Adam - £48 for 12 standard stems. Do not use this company.”

Serenata Flowers 1 star review on 11th August 2020

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Posted 4 years ago

“no customer support I paid almost 49 pounds till date no idea were flowers gone, missed my daughter 16th birthday, going for chargeback from credit card company”

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Posted 4 years ago

“The flowers that arrived were nothing like the photo on website. The flowers were dry and droopy and there were significantly less stems than advertised. Incredibly disappointing and extremely poor value for money. Tried to contact customer service but the email wouldn't send and there is no phone number. Waste of money and complete lack of service.”

Serenata Flowers 1 star review on 9th August 2020

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Posted 4 years ago

“Just awful..i ordered twice still no flowers a week later.Borh damaged in transit apparently. Awful service.”

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Posted 4 years ago

“Flowers nothing like the photo at all, more like a 3.99 bunch from Tescos! An absolute waste of money and reading all the other reviews I’m baffled to how they’re still trading!!”

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Posted 4 years ago

“Delivered damaged, very poor quality contents, zero customer service as you can't contact them. The complaint procedure is online and simply doesn't work. Very disappointed and won't use again. Can't complete this review as i can't get any communication to them! Order reference 2111020454”

Serenata Flowers 1 star review on 6th August 2020

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Posted 4 years ago

“Do not but from this company . Poor quality flowers that are not fresh or top quality. I have had two lots sent me over the last two weeks and both have been really horrible.”

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Posted 4 years ago

“I ordered flowers for my aunt. I ticked the "leave at the doorstep" box but they were delivered to a house 5 minutes drive away. This was inconvenient for my cousin who had to collect them, and who said they were not worth the money.”

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Posted 4 years ago

“Do not use this company. The flowers my friend received were embarrassing and pathetic. It was a scraggly handful of stems not the full bunch the image on the Seranata website shows. Extremely let down by this experience.”

Serenata Flowers 1 star review on 31st July 2020

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,968 reviews