Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, lots to choose from, arrived when requested. Will definitely order again.”

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Posted 6 years ago

“This is 2nd time I've used Serenata and felt more confident...spent a little more....delivery was to a house way off beaten track (even I find it difficult destination to locate). Recipient delighted....thus me (customer) delighted.”

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Posted 6 years ago

“The basket of flowers I ordered for my friend’s birthday was just beautiful. Not too expensive and the blooms were gorgeous. They were delivered exactly at the time indicated and I was informed by text when they had been accepted. Very happy with this service.”

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Posted 6 years ago

“Quick responce when i made mistake with order. Thanks”

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Posted 6 years ago

“Love your information e-mails.. they really personalise the purchase. Second time I have used your company and I shall do so again”

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Posted 6 years ago

“Excellent service! Serenata kept me up to date with the order and delivery with fab, funny email! The flowers arrived in good time and although I haven't seen them, my friend who received them said 'beautiful '. I would certainly recommend serenata and will use them again myself .”

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Posted 6 years ago

“I ordered Raspberry Ripple - Grandissimo for my best friend birthday and paid EXTRA £9.99. I was so disappointed when the flowers delivered. It didn't look like the one on the website and the it was so small for 33 stems(only had 3 roses). I felt like I been cheated! Not happy at all.”

Serenata Flowers 1 star review on 21st April 2018

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Posted 6 years ago

“Delivered on time. The only issue is the roses were delivered fully open. I sent these flowers to my daughter to thank her for dealing with every thing because my Mum passed away while i was on holiday. So I hope they last.”

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Posted 6 years ago

“Really quick delivery and lovely fresh flowers”

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Posted 6 years ago

“Easy and delivered when said and execellnt flowers”

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Posted 6 years ago

“Excellent service, broad choice of flowers to choose and able to purchase a card too.The flowers were delivered the very next day which I found impressive.”

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Posted 6 years ago

“Good site and quick pick of order. Sad I couldn't arrange drop off time”

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Posted 6 years ago

“Did what it said on the label”

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Posted 6 years ago

“Flowers were not delivered or any representation to follow up & deliver to an alternative location. I even went to check that they were delivered to said location when the time they stated & no flowers were there!?”

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Posted 6 years ago

“A nearly forgotten birthday for a good friend. Serenata Flowers saved the day. Next day delivery although order only placed the evening before. My friend was thrilled with the lovely basket of flowers plus the chocs and message. Thankyou so much! And all at a very reasonable price.”

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Posted 6 years ago

“Although the communication and delivery were both excellent, the "deluxe" bouquet of flowers themselves were a real disappointment. They are advertised as being in bud ( i.e. fresh and with plenty of life in them). However- none were in bud and many, including the lilies and roses (the key components) were already showing signs of withering, with browning of the petals . The bouquet will not last any time as they are already well past their best after 3 days. In addition, the birthday cake , at £3:99, was tiny (maybe a couple of mouthfuls) was far smaller than anticipated for the cost and very disappointing as well. It is a shame that the flowers and extras do not match the service provided.”

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Posted 6 years ago

“Great service and fab flowers”

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Posted 6 years ago

“Arrived on time lovely roses would like the wrapping plainer”

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Posted 6 years ago

“Good service looked good on arrival”

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Posted 6 years ago

“Have received a few lots of flowers from Serenata and they last for up to 5 weeks -lovely flowers and would recommend them to everyone x”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews