Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery. Have used you several times now all over the country and non of my friends have been disappointed. The flowers have always been excellent and have last 2 -3 weeks. From a Florist x😊”

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Posted 7 years ago

“Quick delivery and price was great.”

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Posted 7 years ago

“I was very impressed by Serenata flowers' willingness to get things right, even after a customer error. I sent flowers to a desperately ill friend, who is miles away from home, but the address I was given was incorrect. After an initial attempt at delivery failed. I subsequently, entered into a rapid fire e-mailed convo with their customer services using their on-line query system, at 8pm on a Sunday evening (And they were still actively responding to queries). Serenata were willing to arrange a change of address, even though the flowers were already in the hands of the courier. As a result, the flowers were successfully delivered the following day. That is going the extra mile to provide customer service.”

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Posted 7 years ago

“Sent flowers to my Mother and Father. They said how lovely they were and they were delivered on time and packaged well. Very happy! Thank you.”

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Posted 7 years ago

“The flowers were delivered on time and were lovely. They were as shown and described on the site.I am very pleased with them”

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Posted 7 years ago

“The website is easy to use and the flowers are beautiful. My only criticism is that my flowers weren’t delivered in the time slot I picked. I will be using the company again though!!”

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Posted 7 years ago

“once again a faultless service brilliant delivery service and beautiful flowers”

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Posted 7 years ago

“Courier did not ring my friends bell, she lives in a flat on the 3rd floor, they did not even go up there, just dumped the flowers in the main downstairs porch. I had to spoil the surprise and ask my friend to look around the building to see where they were. This was supposed to be a gesture to cheer my friend up as she has had a bad couple of weeks, and thanks to your couriers it was completely ruined. Also the flowers could have been stolen. Very bad servce”

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Posted 7 years ago

“The flowers were for my mother in laws birthday and she was very pleased. So was I!”

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Posted 7 years ago

“Report from recipient, very good”

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Posted 7 years ago

“Paid for flowers to be delivered and when they didn’t arrive I emailed only to be told they’d sent an email (I never received) saying they couldn’t find a local supplier to deliver them. I missed a very special occasion.”

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Posted 7 years ago

“Ordered flowers on Sunday to be delivered Monday. Received DPD email to say would be delivered 2.49pm and 3.49pm. By 6pm nothing arrived, emailed customer service to be told they were on there way but they did have till 9pm to deliver them it's in the terms. The terms say usually 8 till 6 but can be up to 9pm at busy periods like Mothers Day. I would be surprised to consider a Monday in January a busy period. When I emailed back to say they were being delivered to a work address and why send me an email with a delivery time of 2.49 - 3.49 and then nothing. The reply was there was a delay but no one had told me. I then asked what would happen to my delivery if no one was there to receive it. I didn't get a reply to this. So all in all I will stick with Interflora next time.”

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Posted 7 years ago

“Had a slight issue with the flowers, Serenata were really helpful though and solved the problem very efficiently, would definitely use them again”

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Posted 7 years ago

“Loved the amusing emails! Kept informed each step of the way from ordering to delivery. The flowers were beautiful and very well received.”

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Posted 7 years ago

“Quick delivery very beautiful flowers lovely smell very happy”

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Posted 7 years ago

“Easy online ordering and payment. Next day delivery. Good quality flowers. Excellent prices. Highly recommended”

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Posted 7 years ago

“Placed an order on a Sunday for Monday delivery. All arrived fine and well received. Good value in my opinion.”

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Posted 7 years ago

“Fantastic service, lots of communication and flowers were beautiful!”

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Posted 7 years ago

“I was so disappointed they were not worth the money and the rose petals were brown on the ends I will not be buying again best to go to you local florist!!”

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Posted 7 years ago

“Easy ordering and free next day delivery. I brought the flowers for a friend and she was very pleased. Thank you.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews