Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers delivered are lovely, our friend was delighted with them. High quality, delivered on time, and as ordered. Thoroughly recommend.”

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Posted 6 years ago

“My gift of flowers were appreciated but although I hand ticked the box for a thank you card my friends didn't know who had sent them. I decided to ring them later in the evening and was thanked, they had planned to ring you for details of sender.”

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Posted 6 years ago

“My friend received a beautiful plant basket. She was really pleased with it. The service was excellent. I was kept informed about the delivery. Will certainly use again.”

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Posted 6 years ago

“The receiver was very happy”

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Posted 6 years ago

“Brilliant service, the tracking is great. What a good idea. The flowers were fresh and beautiful. My sister was over the moon.”

Serenata Flowers 5 star review on 8th March 2018

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Posted 6 years ago

“They really cheered my cousin up after being in hospital for an operation on a broken hip.”

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Posted 6 years ago

“Excellent service great company to deal with my wife was over the moon with the flowers thanks very much I will definitely use and recommend you company to all I know thanks again ROGER WILLIAMS”

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Posted 6 years ago

“Gift delivered on time & my Mother-in-law loved it...”

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Posted 6 years ago

“They do a good job. Only issue was that the flowers were to reach on 4th March but they were delivered on 6th March. It was due to the snow. Rest was all good. Thanks for the good quality of flowers & chocolates.”

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Posted 6 years ago

“Good choice of flowers, easy to order, free delivery on the day we needed”

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Posted 6 years ago

“Delivered a day late with no apology or explanation.”

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Posted 6 years ago

“I've used Serenata Flowers several times now and the recipients of the flowers have been very happy with the delivered bouquets. Fabulous flowers and fabulous service, will be continuing to order from you, very happy customer.”

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Posted 6 years ago

“Very professional delivery on time . Very high quality .”

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Posted 6 years ago

“My friend was over the moon with her flowers.she sent me a pic and i have to say they were beautiful and i will be ordering again.Highly reccommend serenata flowers just beautiful.”

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Posted 6 years ago

“Arrived on time although I'd entered the wrong address. my friend was very pleased with them & sent me a picture.”

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Posted 6 years ago

“I accept that the weather impacted the delivery however the delivery was cancelled on three occasions despite the person receiving flowers from other suppliers over the period. Their communication was shocking. I only found out the flowers weren't delivered when I called the person to check she liked them. Nothing from Serenata to apologise for the delay or reschedule news. I advised them to cancel should they fail to deliver on the 3rd attempt as it was now over 5 days since the original delivery date. They advised I was unable to cancel as their T's and C's clearly stated delay's were acceptable if weather affected. Given that the weather warnings were removed a week ago and other deliveries were being made it was only fair I should have received a refund. I asked for a contact person to whom I could write a complaint and I am still waiting despite three requests. Obviously a company not particularly keen to receive feedback from their customers. I would avoid!”

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Posted 6 years ago

“Sent to friends who are having a bad time,they said the flowers were lovely,thank you”

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Posted 6 years ago

“Delivered in a damaged box like it was at the bottom of a pile- two roses got damaged in transit”

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Posted 6 years ago

“I'm told that their courier left the flowers in the front porch of a block of flats. The recipient never leaves her flat and her hearing is good. She never received the flowers. Serenata said that it's in their terms and conditions and their delivery email said "authorised" to leave in the front porch. Who would dream a courier would do this? I used to think Serenata was a good service, certainly the flowers were nice, but what is the point of using a service if the product never arrives? Bitterly disappointed that an old lady didn't get flowers on her birthday. Never again.”

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Posted 6 years ago

“Just had call from funeral directors. Bouquet for my fathers funeral tomorrow have arrived totally trashed, flowers headless. Needless to say, no way to contact the company at this short notice by phone...numbers on delivery note and Directory enquiries do not ring out What to totally worthless company. I would recommend everyone to go elsewhere.”

Serenata Flowers 1 star review on 7th March 2018

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews