Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,967 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers not fresh, complete disappointment. These were for a birthday, "my daughter in law" she was not going to mention it but my son let me know the condition of the delivery Shame because the email customer service was great. Glad I did not pay a lot for them.”

Helpful Report

Posted 7 years ago

“Ordered 2 bunches of flowers 1 for delivery 3/1/18 and 1 for 4/1/18 - emailed Serenata this morning to make sure the 1st batch is arriving today as not had a text from DPD with a delivery slot to be told no, they wont be delivered until the 4th!”

Helpful Report

Posted 7 years ago

“Flowers were delivered on time that was great but the flowers were either brown or dead really disgrace as it was my wife’s birthday and wanted it special so I am not pleased I have complained and STILL WAITING. For a response from you , ?”

Serenata Flowers 2 star review on 2nd January 2018

Helpful Report

Posted 7 years ago

“Ihave already sent a review.My friend has just sent me another photo of the flowers she received on the 29/12/17 and as you can see they are dead. Very disappointed and will not be using your company again”

Helpful Report

Posted 7 years ago

“Sent flowers to a friend. When she received them roses wherepoor. One had freeze burn and the other had petals about to fall off .”

Helpful Report

Posted 7 years ago

“The flowers were smaller than expected and not in as good condition as I expected. The vase was also smaller than suggested on the website; to be honest I should have spent half my money and brought a £10 bunch from Tesco, where I’d have got more flowers and they’d have lasted longer.”

Helpful Report

Posted 7 years ago

“The plant itself was very nice but it was poorly packaged and the plant pot was broken, which was extremely disappointing as it was a gift for my elderly mother.”

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Posted 7 years ago

“I do think the courier could have done better , I know it was my fault that I missed a line of Address , I also sent chocolate ‘s where did they go”

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Posted 7 years ago

“I was dissapointed with the amount of flowers in the wreath.I dont think it was arranged very well.”

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Posted 7 years ago

“I ordered flowers to be delivered in time for my daughters birthday, I received an email to say they had been delivered, only to find out they hadn't been. When I contacted you, you informed me that they hadn't been delivered . You did deliver the next day and refunded 15% of cost, but unfortunately you let me down, and more importantly you let my daughter down”

Helpful Report

Posted 7 years ago

“The plant arrangement I had delivered to my parents was damaged in transit and all the plants were loose. Sent a message to say how upset my mother was and got a standard email asking me to send a picture of state of the flowers were on arrival - this is impossible as my mother had replanted the plants and they weren't flowers delivered but PLANT arrangement. Very disappointed”

Helpful Report

Posted 7 years ago

“Birthday flowers not delivered on the day, despite being told they were out for delivery by lunchtime. They were delivered the next day and I was refunded a small amount, but if you miss a birthday, it's just too late.”

Helpful Report

Posted 7 years ago

“I was very disappointed with the condition of the roses. The majority of them were visibly dying, having spent a lot of money on them I don’t think this is acceptable and will be reluctant to use you again”

Helpful Report

Posted 7 years ago

“They used 3rd party to deliver goods and were unable to give any confirmation as to whether flowers had been delivered”

Helpful Report

Posted 7 years ago

“While i cannot fault the delivery process.i see the flowers myself today when visiting my girlfreind.i'm very disapointed as was my girlfreind.i ordered red roses and what was delivered was very dark looking roses with petals that looked quite withered.my girlfreind was not happy as the flowers were for our 6 month anniversary and the flowers certainly did not match the occasion for which i ordered them for.not impressed.”

Helpful Report

Posted 7 years ago

“Quite a few of the flower heads were broken when my parents unpackaged them. After three days the three main orange flowers (gerbera) wilted so that the heads were dangling down. After removing these from the bunch it was found that the stems were rotting. The rest of the bunch is OK but now missing any orange colour which was part of the point of the arrangement.”

Helpful Report

Posted 7 years ago

“The courier tried to deliver shipment app. 08:30 p.m. to the office. Then we changed the delivery address to our privete. Unfortunetly flowers were not delivered at all. Customer service will not do the refund. Customer serive is not able to find a solution.”

Helpful Report

Posted 7 years ago

“Beware of amateur products not like the photos on website I ordered a red robin deluxe arrangement. The type and quality of the items in the arrangement and the skill of the florist is way below the standard of the florist who made the arrangement for display on website. The apples are wrong and the red foliage is inadequate as are the quantity of berries. The shape of the arrangement is also wrong. This product is NOT acceptable and despite several attempts to get the problem sorted the Seranata company insist they have sent a correct flower arrangement and refuse to redo or refund. I will NOT be buying from them again. BEWARE !”

Serenata Flowers 2 star review on 23rd December 2017

Helpful Report

Posted 7 years ago

“Flowers couldn't be delivered on the day. Was told an upgraded bouquet would be delivered the following day. The resulting package was disappointing. Quite a thin bouquet really. If that was an upgrade, can't imagine what the original would have looked like.”

Helpful Report

Posted 7 years ago

“Having ordered these for my Daughters birthday, so sparse , not as full as viewed online. Very disappointing, at a point of embarrassed, I sent them. Wont use your service again. I know it was not the most expensive, but the value for money very poor. They did arrive on time though, sadley, no wow factor.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,967 reviews