Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,949 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay well clear. Not worth the hastle, headache, anger or dissappointment. I ordered flowers for my mother in laws birthday. I received an email at 1pm to advise they had been successfully delivered. When i checked up with the recipient i was advised that nothing had been delivered. When contacting Seranata, they advised it was delivered and left outside. At the door/garden the box was found where they had been sitting all day on a rainy winters day. The box had a message saying keep upright, the flowers were left the wrong way around. There had been someone in all day yet no one knocked. Had i not checked they wouldve lay there for god knows how many days. When contacting their customer service, i found there was no phone number. Katie in customer service showed no empathy, and quite frankly didnt care. I was offered 20% off a future order. The flowers themself were small, rubbish and didnt appear fresh. They refused to provide me with a complaint reference number despite asking several times, to try to stop further action being taken. Worst customer service.”

Helpful Report

Posted 5 years ago

“Ordered Christmas flowers on 17 December for my mother in-law, they never arrived and only response just a sorry email! Very disappointing, tried them again NYE and they arrived late! Needless to say will never use them again! What's more frustrating is we live in Australia and the in-laws are in the UK hence why we sent flowers as we weren't there to celebrate with them.”

Helpful Report

Posted 5 years ago

“Unable to complete my delivery in the timeframe set online . “ I am very sorry to advise our partner has informed they are unable to complete your delivery today We would like to resend your order for tomorrow.“ If a select a delivery date I am expecting that day . If I knew I would go with a different flower shop .”

Helpful Report

Posted 5 years ago

“order 2 large bunches on dec 21st for 24th both arrived both half dead after a few email told not good enoungh sent 2 more bunches out for me should have turned up on 29th in all day no arrival then told would be next day yes turned up monday today is only wed 2 days later and they have all gone over very poor when ordering close on £70 worth”

Helpful Report

Posted 5 years ago

“Ordered flowers for 99 year old great grandmothers birthday. Two failed deliveries, flowers arrived 3 days late. Half bouquet was dead, there was no gift card message. Fighting for a refund, they’ve requested photos, what a massive disappointment and truly upsetting experience.”

Helpful Report

Posted 5 years ago

“I ordered flowers for my dying father in law!! The status of the flower were failed deliver when I looked on the tracking! So when I contacted them I was told that the address was wrong! They won’t be delivering and I won’t be getting a refund! Disgraceful!! And if address was wrong why was I not contacted apparently I’d left the house number out!!!”

Helpful Report

Posted 5 years ago

“Hi have just received my flowers via post, very disappointed, broken and drooping stems expected at least to be able display them. In the bin waste of money, photo taken.”

Helpful Report

Posted 5 years ago

“I am very disappointed with the bouquet of flowers I had delivered to a dear friend. The bouquet was lacking flowers and wasn’t full of blooms like the image I had chosen. I felt very embarrassed when I saw the flowers that had been delivered. I will not use this company again”

Helpful Report

Posted 5 years ago

“I bought Chrismas fair bouquet for my wife but was very disappointed with it. The flowers were very sparse compared to the photo on the website. Delivery was on time but the flowers were very poor value for money. I will use my local supermarket from now on.”

Helpful Report

Posted 5 years ago

“Impressed with ease of ordering and delivery updates but thats where it stops. This was gift for an elderly lady. When I asked if she liked them she was embarrassed to tell me. The leaves fell off with in days and the roses withered and died. When I wrote to the company the generic automated response was once again efficient and quick but basically did not accept any responsibility for sub standard goods. No human investigation or concern. I will never recommend or use again Dreadful”

Helpful Report

Posted 5 years ago

“Very disappointing floral arrangement . Looked cheap and skimpy . Did not look like their advertised picture and certainly not worth the price . Customer service insisted the delivered flowers were the same as advertised photo Judge for yourself from the 2 pictures attached .”

Helpful Report

Posted 5 years ago

“worst customer service ever, evasive, unjelpful and do not answer questions. No option to instruct driver to leave flowers with neighbours in the event no one is home”

Helpful Report

Posted 5 years ago

“this was one of the worst customer service departments that I have ever encountered, evasive and did not answer questions and instead continuously sent links. There is no option on the website allowing you to leave delivery with a neighbour in the event that no one is home. Will not use them again”

Helpful Report

Posted 5 years ago

“Everything about Serenata is dreadful. “Letterbox flowers” were pushed under a back gate instead of being posted. By the time I got home, the box was soaking wet from rain and had started to freeze as temperatures fell. Have emailed numerous times and they repeatedly ask for the same information. The link I had to use (why can’t I talk to someone?) would not allow me to upload multiple images - it kept coming up with an error message. Eventually when they did receive a single image, THEY were satisfied with the quality of the flowers; this despite the fact that the open flowers were shedding petals within 24hours, the rose is all but dead; a large proportion of the flowers are red painted foliage that does not even appear in the on-line images. I have give Serenata 1 star - only because I am unable to leave zero stars Overall... Flower quality - VERY POOR; Customer Service - ABYSMAL Do not waste your time and money with Serenata.”

Helpful Report

Posted 5 years ago

“EVERYTHING about Serenata has been wrong. The ‘Letterbox’ flowers were shoved under a back gate instead of being posted. By the time I had got home, the box had been rained on for a number of hours, so was soaking wet and as the temperature had fallen, the box started to freeze. I contacted Serenata by the only method available, email, - why can’t I speak to anybody?? The link that you have to use would not allow multiple images to be sent; repeated “Error” message would come up. Eventually after numerous attempts, one image was received by Serenata - THEY were satisfied with the flower quality, despite the fact that only 24 hours later, petals are falling off those flowers that were already open; the rose is all but dead. I have given Serenata 1 star - only because I am unable to leave a zero star rating. Overall, Flowers - poor, Customer Service - Abysmal. I would not advise anyone to use their service.”

Helpful Report

Posted 5 years ago

“Flowers not as pictured and very poor , obnoxious customer service quoting the perishable goods act and refused a refund. Was a first time customer now last time !”

Helpful Report

Posted 5 years ago

“Ordered same day delivery birthday flowers to my wifes office yesterday in Edinburgh. Never arrived. No apology, no explanation, they dont do telephone contact so you cannot speak with a human! Cold atrocious heartless excuse for customer service. The polar opposite of what sending flowers to a loved one should be about. The Amazon of florists. I’d never use them again. Appalling company JOHN FULTON”

Helpful Report

Posted 5 years ago

“Paid £60.00 for birthday flowers for my mother in the USA. They were delivered on the wrong day and my mother had left town for thanksgiving. I have been emailing their customer service for two weeks and get standard replies or they parrot what I have already told them. Still fighting for a refund . Terrible service stay away from this online company”

Helpful Report

Posted 5 years ago

“What a joke of a company -complete robbery - what is advertised ( see my pictures) to what you get is shocking- false advertisement , which they accept no responsibility for!!! No way worth the £25 I paid - please avoid!!!”

Helpful Report

Posted 5 years ago

“My sister brought a bouquet from Tesco .. the same day as mine arrived from serenator flowers... mine died within days of arrival.. Tesco’s own lasted weeks.. so not a happy bunny!,”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,949 reviews