Name: Serenata Flowers
Rating: 3.39

“GUYS, i am telling you now as a student who bought flowers for her mother for £29.99 trying to make her day special amongst the hectic situation and received nothing compared to what the picture had suggested. The box of the packaging was completely different to what had been listed on the website and also the flowers. MY GOSH!!! plz ppl do not order from this company, you'll just get scammed and it is a NOT WORTH THE MONEY AT ALL. don't be afraid to state the laws that support you as a customer and even legal action if required. Wish I had read the reviews.”

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Posted 4 years ago

“Awful doesn't even come close in describing this company. The flowers arrived crammed into a little long slim box that looked like someone had sat on. Even excusing the fact most were wilted beyond resurrection, the stems I did manage to salvage were mostly leaves and twigs. Shamefully misrepresented on their website, what you see is most definitely not what you get. Steer clear and save yourself the embarrassment of disappointing a loved one with substandard flowers.”

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Posted 4 years ago

“Awful doesn't even come close in describing this company. The flowers arrived crammed into a little long slim box that looked like someone had sat on. Even excusing the fact most were wilted beyond resurrection, the stems I did manage to salvage were mostly leaves and twigs. Shamefully misrepresented on their website, what you see is most definitely not what you get. Steer clear and save yourself the embarrassment of disappointing a loved one with substandard flowers.”

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Posted 4 years ago

“Delivered in time but that’s where the positives end. £10 bunch and £20 delivery. Is what you’re actually paying for. Scraggy bunch that you might pick up at reduced price from a supermarket. “Spring Time” it certainly was not! Will not be using again.”

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Posted 4 years ago

“Don't believe their promise of next day delivery is doesn't happen. This Company still "sucks in" customers with a promise of next day delivery but can't achieve it. It's only after your money has been taken that you gain access to their "Covid 19 cop out" statement that next day delivery cannot be guaranteed and no refunds will be considered for late delivery. Daughter's milestone Birthday has now been missed thanks to Serenata and it's probably easier to contact the Queen than it is to contact this Company. The reviews on the quality of the flowers aren't good either, so I'm not expecting much there either, I'll review further if/when they arrive. Why are these Companies allowed to continue trading when their Trading Standards are so diabolical and false.”

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Posted 4 years ago

“Poor quality flowers and to much foliage. Can get better quality flowers from the supermarket at quarter of the price.”

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Posted 4 years ago

“First time ordering from serenata, I ordered a bunch of spring skies flowers for my mum on her birthday and we were surprised to see what arrived.. shocked! Nothing as advertised online, skinny looking bunch of flowers which to be honest I could of purchased elsewhere for much cheaper! What made it worse is when I contacted customer service, it was just poor and didn’t do nothing about it. Just so you get an idea out of the bunch there was only 1 lily. Yes,1! Definitely a rip off!”

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Posted 4 years ago

“First time ordering from serenata, I ordered a bunch of spring skies flowers for my mum on her birthday and we were surprised to see what arrived.. shocked! Nothing as advertised online, skinny looking bunch of flowers which to be honest I could of purchased elsewhere for much cheaper! What made it worse is when I contacted customer service, it was just poor and didn’t do nothing about it. Just so you get an idea out of the bunch there was only 1 lily. Yes,1! Definitely a rip off!”

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Posted 4 years ago

“The country fields bouquet was ordered and delivered to my friend within 24 hours, so despite the speediness, feel let down as the bouquet size was very tiny. Compared to the photo on the website, nothing like the size delivered. Feel cheated. For £29.99 it wasn’t value for money at all. Won’t use again.”

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Posted 4 years ago

“Very Happy with the service as a last minute next day delivery for my daughters birthday, during lockdown. Very easy ordering and tracking system even for me. Unfortunately a couple of the blooms had fallen from the bunch but my daughter said she would press them.”

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Posted 4 years ago

“Ordered the Changing Seasons thinking this would be a nice, presentable bouquet for my wife's birthday. Received a bouquet with mostly leaves, very poor quality roses, lilies still in their buds and overall something that was a far cry from what was advertised on their website. Tried to contact them but their contact form kept returning errors. They do not have a contact telephone number.”

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Posted 4 years ago

“Ordered the Freya £39.99 for my wife’s birthday. I have just got in from work and can’t believe what’s been sent, I have never been so embarrassed. I thought I was getting flowers not a load of foliage. I will never buy from These people again, I should have read the reviews. DON’T WASTE YOUR MONEY. Bill Taylor Lancashire”

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Posted 4 years ago

“I ordered the Love and Laughter bouquet for my friend’s 70th birthday and what she received bore no resemblance to the photo on the website. When I complained they replied that they thought it did.”

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Posted 4 years ago

“I ordered some flowers for my girlfriend from the website. This was my first time ordering flowers online due to current circumstances and was incredibly disappointed with the reality of what she recieved. I understood they would come in bud form but comparing the picture on your website to what she received and only getting 2 of the purple flowers I just think is ridiculous and feel completely scammed. Would not recommend.”

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Posted 4 years ago

“This company is breaking the Trade Description Act. The flowers delivered are nothing like those shown in the photographs - a few paltry flowers and a mass of foliage. Do not waste your money.”

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Posted 4 years ago

“Dreadful experience. Some brown dead flowers. Not as described online and only one bouquet delivered when it should have been two. But charged for two. Customer service is shocking and totally unhelpful. Avoid”

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Posted 4 years ago

“Flowers were not as good as portrayed in the photograph,very disappointed”

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Posted 4 years ago

“Flowers arrived 4 days too late as meant to arrive for my 40th birthday! The flowers were very poor quality, very dissapointed will not use again or reccomend.”

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Posted 4 years ago

“I ordered some flowers online but did not receive the confirmation email to confirm order. I had two lots of flowers turn up for my friends 60th and I was charged for both flowers. The flowers were delivered separately within 1 hour of each other? You would have thought someone could have contacted me and stated there were two orders for the same address. I have tried unsuccessfully to advise Serenta Customer Services but Sarah from Customer Services could not careless. I ordered locally as I live in Great Dunmow but would never support this florist again. PLEASE DO NOT PURCHASE FROM SERENTA FLOWERS.”

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Posted 4 years ago

“Rubbish rubbish rubbish ! Embarrassed at the quality and size of flowers ! ( 4 pathetic carnations with a bit of greenery thrown in!) Ordered for a friend that had lost her mum to Covid - upsetting and will never use again”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Serenata Flowers Reviews