Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service. Fast delivery, excellent customer service - cannot fault. Wouldn’t use anyone else.”

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Posted 6 years ago

“I buy your flowers from Serenta for my Aunt she is alway delighted with the selection I send.”

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Posted 6 years ago

“I’ve used serenata twice now, first time delays were due to bad weather and snow, the delivery man was very apologetic and my friend was very pleased with her surprise. Second time, flowers were delivered on time and my friend was over the moon. Good quality flowers that look lovely. I can’t fault the service and updates. Well done Serenata for providing a good and in expensive service. These flowers are already a week old”

Serenata Flowers 5 star review on 6th May 2018

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Posted 6 years ago

“Arrived in perfect condition. Beautiful arrangement. 7 days later still looking good”

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Posted 6 years ago

“Poor choice and for the price small amount of flowers. Other than box wasn't presented well. Disappointed”

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Posted 6 years ago

“Flowers have not been delivered. Was promised delivery yesterday and they have still not been received by 8:32 pm today! Will not use you again!”

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Posted 6 years ago

“Beautiful flowers at very reasonable prices and excellent delivery.”

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Posted 6 years ago

“I didn't order until 9.55pm and the flowers were delivered next day....brilliant! I was updated regularly about my delivery with very jolly emails and informed when delivered. Excellent service.”

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Posted 6 years ago

“Delivered on time following day with emails giving me the status until delivery. The recipient was over the moon with the pink petals and my Mum loved the Tropical bouquet, so different and fresh.”

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Posted 6 years ago

“Although the order was promptly delivered, the flower arrangement was disappointing. (My friends sent me a picture) I purchased the "Beautiful smile - grandisssimo" arrangement and it was not "grandissimo". There were only 5 roses (which is the same as the standard), no fresia, very little greenery, all diasies (no gerber daisies), and no alstromeria. The arrangement looked like it was placed together by someone who had no flower experience. This was my first experience with Serenata Flowers and will probably be my last.”

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Posted 6 years ago

“Quick and efficient service and good quality blooms”

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Posted 6 years ago

“We sent these flowers from the U.S. They delivered them on time. Our friends sent us a picture of the bouquet. They were beautiful. It was easy to order them online and the service was great.”

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Posted 6 years ago

“Discount cade a bonus Ordering easy Updates perfect Delivery amazing Nothing to fault at all .”

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Posted 6 years ago

“Always a great service and beautiful flowers”

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Posted 6 years ago

“They always deliver on time. Flowers very fresh and well presented. Easy to order on line. Would recommend.”

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Posted 6 years ago

“Placed the order on Thursday for next day delivery. Flowers got delivered Friday at 6:30pm! These flowers were for someone special. They got delivered too late. Now the flowers are in the box in the mailroom over a long bank holiday weekend.”

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Posted 6 years ago

“The proud new parents were very happy with these flowers,said they were very pretty! I have,nt seen them but they were delivered promptly and driver was very curtious.”

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Posted 6 years ago

“A very nice display of flowers delivered on time.”

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Posted 6 years ago

“Excellent service with regular updates and the flowers are beautiful.”

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Posted 6 years ago

“Quickly arranged via email and delivered. Good information re delivery.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews