Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made very easy to order flowers look great”

Helpful Report

Posted 7 years ago

“Great site with a wide choice to choose from at an affordable price and FREE DELIVERY ,,,,, was nice to spend a bit more on the flowers for a friend who is poorly rather than cutting back to pay the delivery. She loved them.”

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Posted 7 years ago

“delivered on time and she loved them.”

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Posted 7 years ago

“Easy to use and lovely product Good price and timely delivery”

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Posted 7 years ago

“It was a special anniversary and the flowers did not get delivered and I was not notified of the issue so that I could put in place a contingency plan. When I raised the issue and asked for a refund I also asked not to be contacted again!!! Shocking service.”

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Posted 7 years ago

“Flowers as described with delivery notification as promised. Excellent service”

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Posted 7 years ago

“Excellent ordered late in evening the flowers we still delivered the next day with a card and teddy bear for my granddaughter returning from hospital I will certainly use again beautiful basket of flowers”

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Posted 7 years ago

“Delighted with the service and although I haven't seen the flowers that were delivered 2 days ago on my behalf, the service was amazing. I was particularly impressed with the emails that advised me when the flowers were on route and then again to let me know they had been delivered, but worded in such a delightful and professional way. I would add that I was on the receiving end of a bouquet from Serenata flowers in early January and was so very pleased with my lovely flowers! Thank you so much!”

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Posted 7 years ago

“Good service. My friend was very happy with the bouquet and the vase. Good customer here.”

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Posted 7 years ago

“Delivery quick. Not the best quality of flowers. The roses were near dead and the wrapping it came in was pretty bad! Will use another company next time”

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Posted 7 years ago

“I was pleasantly surprised at the efficiency and quality of the flowers and the fact that they were affordable as well. The emails sent to me were humorous and kept me informed and I love the service. The receipicent of the flowers was very pleased as well, I will definitely be ordering fro Serenata again.”

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Posted 7 years ago

“I placed an order this morning for delivery today. They have not arrived and I am unable to get any answers from this company.”

Helpful Report

Posted 7 years ago

“Great service, lovely plant. Only criticism was the, presumably, automated notification of delivery telling me that I’d probably get a phone call from the grateful recipient- this order was for a funeral so I would have had an enormous shock if the phone had rung!”

Helpful Report

Posted 7 years ago

“Flowers went missing during delivery and my mum was discharged from hospital without ever receiving the flowers I ordered her 😔.”

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Posted 7 years ago

“My sister received her flowers just hours after I had ordered them, as she had flu they really cheered her up and she rang me that morning to thank me. Very good service and will use you again.”

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Posted 7 years ago

“Very pleased with the whole transaction, reasonably priced, easy to order and delivered when Serenata flowers said they would be. My sister said they were very fresh and was thrilled with them.”

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Posted 7 years ago

“My Mum was delighted with her flowers yet again, she has been very poorly recently and they cheered her up a little”

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Posted 7 years ago

“I had the same flowers delivered to me for my birthday and thought they were stunning!!!,so I sent the same to our friend for her birthday,and she said the same. STUNNING!”

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Posted 7 years ago

“Asked for delivery to a neighbour if recipetent wasn't in but was left on step and blew down road snapping couple of stems”

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Posted 7 years ago

“Took over nine hours to deliver, in delivery van from 8-40am,to5-40.pm. Birthday nearly over, and I just got a thank you no oh there lovely, frightened to ask, Anything else!!! Most disappointed”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews