Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to use including adding extras. Unfortunately the extra, a case, I ordered wasnt delivered which was inconvenient as was part of a birthday gift being delivered to a nursing home. However when I emailed advising of the omission i received a response very quickly advising the cost had been refunded to my account. While I was disappointed the very quick customer service recovered the situation. I was happy with the quality of the flowers.”

Helpful Report

Posted 6 years ago

“Excellent and got me big brownie points x”

Helpful Report

Posted 6 years ago

“They delivered good flowers”

Helpful Report

Posted 6 years ago

“I sent these to a friend and used the site for the first time. First class communication. Advised when out for delivery and when delivered. Brilliant. I will use them again.”

Helpful Report

Posted 6 years ago

“My wife is studying in Edinburgh, so we could not be together at Valentines day. Flowers would be nice, but how to deliver it when I am in Prague, Czech Republic, Use Serenata Flowers service!! Excellent service, flowers delivered in time, perfect online communication. My wife was so happy, you can not imagine how... ;). Thank you very, veru much... :) Pavel”

Helpful Report

Posted 6 years ago

“Lovely flowers arrived on time”

Helpful Report

Posted 6 years ago

“Great flowers, great service, great price”

Helpful Report

Posted 6 years ago

“Recipient received flowers on correct day and I'm told they were lovely.”

Helpful Report

Posted 6 years ago

“Very happy excellent flier display my partner was over the moon”

Helpful Report

Posted 6 years ago

“I ordered the flowers 2 or 3 days before Valentine's day they were delivered very late in the day and only 2 days after getting them all the flowers started go brown round the edges wilt and are dieing off.. followed the instructions on the card but all to no avail the flowers looked very shabby by the second day.”

Helpful Report

Posted 6 years ago

“I sent my partner a bunch of flowers for valentines, while I appreciate it is a busy time and flowers will be more expensive however for over £50 she revived 3 roses and 3 Lily’s. The quality was poor and only 3 days later the roses are on there way out! Very disappointing and wouldn’t recommend or use again.”

Helpful Report

Posted 6 years ago

“service good flowers fine”

Helpful Report

Posted 6 years ago

“Gorgeous flowers . Quick delivery .”

Helpful Report

Posted 6 years ago

“My partner was very happy with her bouquet and I will definitely use them again”

Helpful Report

Posted 6 years ago

“Excellent quality flowers at a reasonable price. Quick and efficient service.”

Helpful Report

Posted 6 years ago

“Painless ordering system Beautiful flower arrangements Hassle free delivery system delivered when specified Recipients happy with the products What more could you want?”

Helpful Report

Posted 6 years ago

“The delivery was on schedule, however the flowers appeared old and not as in the picture.”

Helpful Report

Posted 6 years ago

“Very easy process on the internet. Serenata kept me informed throughout the delivery process - which I appreciated! But, I have no idea as to the flowers delivered but will find out. So far, very pleased & will use again.”

Helpful Report

Posted 6 years ago

“Great price. Lovely flowers.”

Helpful Report

Posted 6 years ago

“Nice Quality delivered on time on the busiest day of the year. Good attention to detail.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews