Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, promised next day delivery arrived on time and the recipient thought the bouquet was fabulous, so everyone a winner! Good price too”

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Posted 6 years ago

“I ordered flowers, to be delivered for mother's day, I, personally haven't seen them, as my mother lives, some distance away, but she, was over the moon with the flowers and I was pleased they made her happy.”

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Posted 6 years ago

“Always quick deliver. Flowers are of great quality. Last bouquet lasted 6 weeks. Highly recommended”

Serenata Flowers 5 star review on 12th March 2018

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Posted 6 years ago

“We live in Canada. My husband's family is all in the U.K. Serenata Flowers, are my go to for Flowers, gifts . Love that they are reasonably priced in all their product's. The Free delivery, is always tracked , your notification of delivery is emailed. Always have happy recipients. Thank you. Trust them with your order you won't be disappointed.”

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Posted 6 years ago

“I used Serenata Flowers to send a mothers day gift. The flowers arrived a day late (after I had chased the failure to deliver) and on arrival they were dried and wilted. I'm not impressed.”

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Posted 6 years ago

“I have used Serenata Flowers twice now. Even though last minute they have been superb. Love the emails updating you. You are treated like a human being ! Always make me smile ! Well done. Will not use anyone else. I know you're going to deliver on time. And flowers are fresh . My in laws live miles away and it's good I can depend on Serenata ! Thank You”

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Posted 6 years ago

“Great service, beautiful flowers, will definitely use them again”

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Posted 6 years ago

“The flowers that were delivered were superb and the presentation was of a very high standard. I’ll definitely be using again.”

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Posted 6 years ago

“My mother was so pleased with the quality, notas many flowers as other companies but fantastic arrangement”

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Posted 6 years ago

“Delivered on time in spite of me ordering last minute - great communication.”

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Posted 6 years ago

“I Have used this service to send flowers & other gifts to my family on special occasions for about 3 years. For the last 3 years running, there has been a delivery issue with getting the items to my mother's property. The property is on down a small path offset from the main road. There is no way to specify this in the delivery instructions. At present, your 'special delivery instructions' field is a drop-down list of limited choices. This problem could be solved if you provided a Free-text field to enter special delivery instructions, or an 'Address 2' line.”

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Posted 6 years ago

“On time and beautiful as always.”

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Posted 6 years ago

“The website as easy to use and the flowers were great. You get an email to confirm delivery is on its way with a clear time slot of an hour and then confirmation of delivery great service”

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Posted 6 years ago

“Although my mother in law really liked them, I feel that they lacked ‘volume’”

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Posted 6 years ago

“Not seen them but the recipient was delighted.”

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Posted 6 years ago

“The flowers when received were in perfect condition and as described. The delivery service was also perfect, they were compliant with my request and very courteous. All in all I would give Serenata Flowers an A**.”

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Posted 6 years ago

“I was slightly disappointed that these flowers, for Mother’s Day, were delivered at 3pm, quite late in the day. Fully appreciate this would be a busy day, and that no time was quoted but other florists I have used in the past have always delivered by midday. I’m sure the flowers were beautiful, just a shame about the late delivery.”

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Posted 6 years ago

“They were flowers for my Mum on Mothers Day. The last few years I have used Next (where the flowers had been tipped over so soil was every where) The flowers were lovely according to my Mum. If she is happy then they must be good.”

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Posted 6 years ago

“I had flowers delivered before Xmas that were just left on the doorstep and the driver didn't knock. After complaining I was told they would contact their courier to make sure this didn't happen again. I stupidly ordered again for mother's day and the exact same thing happened again. The surprise us kinda ruined when you have to ring and ask your mother "did anything arrive?" "Check outside". I will never use these again, and after seeing more comments of the same thing happening to others, advise people to use somebody else too! Shambles of a flower delivery service!”

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Posted 6 years ago

“100% using Serenata again!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews