Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful! And beautifully presented. My Gran adored them- any chance to see her smile- well worth the money!”

Serenata Flowers 5 star review on 17th March 2018

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Posted 6 years ago

“received flowers for valentines day and my wife still has 4 of the roses in bloom wonderful bouquet and beautifully presented will certainly order from you again HIGHLY RECOMMENDED”

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Posted 6 years ago

“Delivery on the day & fresh with emails letting you know everything about your order.”

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Posted 6 years ago

“Iwas happy because my friend of 95 years old was absoluetly thrilled with the basket of flowers and her lovely fruit cake. It made her birthday and once again have surpassed yourselves with your lovely blooms. many thanks”

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Posted 6 years ago

“Very very small amount for what I paid.”

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Posted 6 years ago

“Prompt delivery with updates on despatch info up until received. Mum was pleased with the flowers received. Would use again.”

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Posted 6 years ago

“I was very impressed with Serenata Flowers. They delivered on the day and within the time they said they would. My Mother who received the flowers said each flower in the box was perfect and absolutely beautiful. I don't think they could improve on anything, Serenata Flowers are doing a great job. I would definitely use them again. The only thing I wasn't happy with was when viewing the flowers online they were in a vase/dish, I thought they would be delivered in the vase/dish. They weren't. It would be good if they stated that the vase/dish was not included in the photo or in the description somewhere. The only vase you can purchase is not suitable for delux and grandissimo sizes which is a problem if you order "grandissimo size" like I did.”

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Posted 6 years ago

“I was made up with the thanks I received and the joy and happiness those flowers brought x”

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Posted 6 years ago

“Flowers were nice. But, in error I selected the wrong date but had written a Mother’s day message. I was contacted to ask if I wanted them delivered in time for mother’s day - I said yes. The reply was they couldn’t be as they weren’t Mother’s Day flowers? Why ask them? Ended up delivering 3 days after mother’s day - really disappointed.”

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Posted 6 years ago

“The flowers were nice but I also ordered a card which never came... why advertise that you offer cards when you don't actually send them out....”

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Posted 6 years ago

“Ordered from Serenata as they were recommended to me by a friend. Flowers were for a colleague who was unwell. Ordering was easy and I loved the emails to keep me updated, they were funny. My colleague got her flowers the very next day as promised and she was delighted. Fresh and some still to bloom. The pic maybe doesn’t do them justice as they’ve been split into two Vases. Would definitely recommend to others. Thank you! 😊”

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Posted 6 years ago

“Able to deliver next day/when needed.”

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Posted 6 years ago

“Flowers wilting when delivered and dead the following day. My mum lives in the UK and I live in NZ, so phone calls are difficult to time (especially when she is sick!) so she told me the following weekend by which time the flowers had been thrown out and she had not thought to take a photo. Serenata did nothing.”

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Posted 6 years ago

“Quick and efficient delivery, beautiful flowers in bud and brightened mums day”

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Posted 6 years ago

“Ordered Funeral flowers twice now from Serenata both times excellent service, arrived on time, lovely flowers. Full tracking and email confirmations and delivery reports. Well done and Thankyou”

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Posted 6 years ago

“Offered a 15% discount for flowers ordered for MOTHERS DAY, but didn't deduct the 15% and the flowers were delivered on Friday instead of Sunday. contacted Serenata with my complaint, HEARD NOTHING BACK FROM THEM !!!!!!!AVOID!!!!!!!”

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Posted 6 years ago

“In a hurry to order flowers. The order processing was simple and the flowers were delivered the next day. The recipient was delighted”

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Posted 6 years ago

“Flowers were not delivered on the stated day so my friend didn't receive her flower gift on her special Birthday.”

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Posted 6 years ago

“order confirmed, followed by next morning message flowers were on way. Later tracking said 'failed delivery'. Enquiry said courier could not find property. Further enquiry- answer was ' they did not have full address. It WAS on the order, apart from this why did they put it on a van for delivery if they could not find the address. Very nice flowers were delivered today, but a day later than wanted. Not too impressed.”

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Posted 6 years ago

“I ordered flowers for my father in laws funeral which were delivered yesterday they arrived in a box which was all damaged the flowers inside a lot of flowers had all come out I had to put them back as best I could but because I didn’t take photos I can’t send the appropriate form on your website I have used this company before but never again it was a devastating day to start with you are a disgrace to deliver flowers in that state.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews