Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,968 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Valentine's day, showed on website as out for delivery all day but never arrived. Complained and got a standard reply stating as long as they arrived within 48 hours of the promised date that was good enough as far as they were concerned. Delivery dates weren't guaranteed apparently despite the website giving the impression they were and no mention of this on the order confirmation they sent. Lots of similar reviews from disappointed customers' DO NOT USE they couldn't care less.”

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Posted 4 years ago

“£35 for a dozen red roses delivered in a cardboard box that would fit through a letterbox! How 'special' is that???? I will leave you to make up your own mind as to whether that sounds like money well spent, personally, I feel ripped off! First and last time using Serenata flowers.”

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Posted 4 years ago

“Absolutely scandalous. Ordered flowers for my wife for Valentines day. Came on 15th February. Poor quality. Will never order from them again.”

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Posted 4 years ago

“Absolutely terrible company, please avoid and be wary of any of the recent excellent reviews as I would suspect they are doing them themselves. You will not get what the photos show, trust me. Customer service is there, but currently trying to wriggle out of refunding me. Delivered 1 day late and cost £30. A £5 bunch in your local filling station would look better.”

Serenata Flowers 1 star review on 15th February 2021

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Posted 4 years ago

“Awfully embarrassing, 12 dead roses”

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Posted 4 years ago

“Just received half dead flowers! so upset for my boyfriend as he spent alot of money on these - these are clearly days old and the box was damaged - these flowers are nothing like the description. SHAME ON YOU SORRENTO FLOWERS!”

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Posted 4 years ago

“I would not reccomend this company. despite their punctuality on delivery. They did not deliver what I asked for in colour or quantity of flowers. After a long correspondence showing them my disappointement they were clearly not interested to resolve the matter. The customer service team is completely not apologetic and they were not even able to offer a voucher or a discount code as a gesture of goodwill, at least! When I told them that I will make sure not to use them in the future they only thanked me to let them know. Please be aware that what are you seeing in the picture it's definetely not what you are buying and paying for.”

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Posted 4 years ago

“Abysmal, disgraceful, almost scam like. Just a few of the non curse words that I could list to describe the flowers sent from this company. It’s obvious from reading genuine reviews from other listings that they are not sending people what they advertise. Sent me flowers which cost £26 that are not worth 20 pence. The were already dying and have died completely the next day. Five stalks in total. I got a refund but an upsetting experience all round. Don’t buy from them, plenty of reputable sellers elsewhere.”

Serenata Flowers 1 star review on 9th February 2021

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Posted 4 years ago

“Flowers very sparse and half dead, something you would send to someone you don’t care about!!”

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Posted 4 years ago

“Truly awful. Truly awful. Flowers purchased for a 40 year service retirement company presentation delivered to the wrong address even though it was clear and concise. Presentation ruined. Redirected to the ladies home address for the earliest two days later. In fact they were delivered back at the original company location left against security gates on a Sunday morning. Do not trust this company if you value the occasion you’re celebrating. Truly awful.”

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Posted 4 years ago

“The flowers took forever to get delivered and, by the time they arrived, and without any warning, they were left unattended on a front porch – instead of just calling? I had to tell my girlfriend to look around, but she couldn't find anything; so now she has no flowers and no surprise. Amazing. When I contacted their Customer Service, they said they would need to investigate the issue with the courier, meaning it could take up to 48h for them to send a new bouquet... Even more amazing. Honestly, if those flowers carry any meaning to you, avoid Serenata at all costs.”

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Posted 4 years ago

“Flowers arrived half dead. Very dry leaves looked as if left out in a frost. Pictures sent and advised could see that poor condition another lot sent to me. Box put through my letter box yet a note on door asking to put at open gate side of house. Flowers brown leaves dropping and fit for bin. More pictures sent. Apology sent to me told can’t send more flowers a refund given to my brother who purchased these. I never got my flowers. Not only was this my birthday present it was a gift as I had tests for cancer. My brother was trying to do a lovely thing for me. This is the first and last time my friends, family and myself will use this company to order flowers from. Spoilt my birthday not only on one delivery but also the following delivery that should have resolved this.”

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Posted 4 years ago

“Sadly one star is too generous. I would not recommend Serenata Flowers. We ordered an arrangement on the 17th January, to be delivered on the first available date, which was Wednesday 20th January. After numerous emails from Faith and Neale and also standard replies in the mix, it is now Saturday 23rd January and the flowers, according to delivery tracker, are now at the 'local depot' , where they have been since yesterday. I am not impressed, these flowers were to delivered to a much loved relative who has just undergone major and very intrusive surgery and given the national lockdown, we are unable to visit her in person. So we felt lovely arrangement of flowers from a supposedly reputable online florist was a good option. Yes the flowers are to be delivered to Guernsey and yes Storm Christoph was a hinderance, however, we were promised that the flowers will be delivered. I cannot telephone them as it is online only, I have asked them to call me and this has not happened. We are angry and want a full refund as we are disappointed and not convinced that the fresh flowers will arrive looking fresh or even last long, given they have been in transit since at least TUESDAY, when I received an email to say that they were on their way 'chauffeur driven'.”

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Posted 4 years ago

“Put an order in 10 days before I wanted them delivered - they still didn’t arrive when they were supposed to. My friends 60th birthday surprise was completely ruined as I had to keep texting my friend to see if the flowers had been delivered. When she eventually got them the following day - the bouquet didn’t look that great - a supermarket bunch would have been a lot more acceptable! Avoid this company - they are not reliable.”

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Posted 4 years ago

“Ordered & paid a premium for same day delivery for my nans 80th birthday which didn’t turn up without any notification. I had to chase them for a refund which I still haven’t received. Do not use.”

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Posted 4 years ago

“What a disappointment. Ordered flowers to be delivered for my daughter's birthday and after paying nearly £30.00 they sent her a bouquet that looked like a £5.00 bouquet from the supermarket. After complaining I was told that there's nothing wrong with the bouquet! Clearly there is ! It's completely different from the one pictured on their website, about half of the size and the flowers look horrible. Never again !”

Serenata Flowers 1 star review on 14th January 2021

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Posted 4 years ago

“Service was fine haven’t got a problem with that, delivery was on the day. The flowers were not what they should’ve been & then when asking the company to look at the problem as far as they’re concerned the bouquet meets the size, quality & constitutes the bouquet purchased for £39.99 the bouquet is the Peace bouquet. I’ve had better from Asda & Tesco.”

Serenata Flowers 1 star review on 12th January 2021

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Posted 4 years ago

“Appalling service. A huge waste of time and resulting in no flowers for my mother's 80th birthday. Alone during lockdown on such a special day, flowers ordered to arrive 24 hours early so that she had them on her birthday. Serenata failed to get them there 3 days later we are waiting. They might deliver them tomorrow! I will cancel and ask another company instead. Shocking disorganisation. A great shame for my lovely mum.”

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Posted 4 years ago

“Who is giving this company such high marks! I've received my 3 dead/broken/ pack upside-down flowers today! When I finally got through to someone on Messenger I dealt with N who not only sent standard responses he never even acknowledged why this was especially upsetting. What makes it even worse is I recommend this company to mt parents and sadly both times have been more than damaged. My sister who lives no where near me has had exactly the same experience!”

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Posted 4 years ago

“I am so disappointed about customer service. Ordered flowers with vase, toy and a card, vase came smashed. Contacted straight away. This is what I got for reply from Ana - ".... I will personally raise this with our floral team to ensure that more care is taken in the future.... I have issued a refund for the price of the vase." Really? Is this business working only first day, they don't know how it should be packed? Is this a good customer service to give me a refund when you ruined my surprise for someone? Shame on you. Will never buy from you again, will never recommend you to anyone.”

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,968 reviews