Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can confirm that Serenata Flowers' customer services are spot on and I can only say that it is thanks to their customer services team and their generous offer of re-direction at a reduced price was the icing on the cake. Without this offer we would have not been able to re-send the flowers due to finances.. so my cousin who had been discharged from hospital without our knowledge to another address, has in the end been able to enjoy her flowers that have brightened up her new room. Top rate customer services will definitely be recommending Serenata to my friends and family.”

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Posted 6 years ago

“Delivered on time as promised I was kept informed of progress for delivery Ordered Sunday evening delivered Monday lunchtime”

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Posted 6 years ago

“Beautiful flowers”

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Posted 6 years ago

“Great flowers at a great price. Only second time ordered with Serenata and not disappointed.”

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Posted 6 years ago

“The balloon eas for my 10 yr old niece... she opened the box and had an amazing surprise... smile on her face was worth it”

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Posted 6 years ago

“Process seemed smooth and swift. Flowers delivered when they should have been and recipient very pleased with the colourful display. Would use again. Slight point - I didn't wish to pay for a card but missed seeing the bit which said you could put in a message without a card - still not clear whether that information went through the system”

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Posted 6 years ago

“I ordered some flowers for a colleagues wife who had a baby boy recently and the feedback was that they were very beautiful and they were more than pleased with them. He showed us a picture of them and they were as lovely as he had described.”

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Posted 6 years ago

“My sister said her flowers were lovely”

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Posted 6 years ago

“Amazing flowers absolutely out of this world and delivery next day what more can you ask”

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Posted 6 years ago

“Very good service , flowers arrived quickly.”

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Posted 6 years ago

“Very good service,delivered when requested the following day.flowers were as good as shown in the picture.”

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Posted 6 years ago

“Great service and flowers”

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Posted 6 years ago

“Brilliant service beautiful flowes”

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Posted 6 years ago

“I'd read the reviews & most said that the bear was a really good size so I ordered the Baby Boy Gift Basket. Couldn't be any happier :) :) My sister was over the moon with the gift & sent me a picture of the bear & my new nephew - they were nearly the same size!! Using the website & ordering was really easy and the delivery was when they said it would be. If I want to send flowers or a gift basket again then I shall be using Serenata Flowers without hesitation. Thank you to everyone involved - very happy customer x”

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Posted 6 years ago

“Beautiful arrangement, arrived quickly.”

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Posted 6 years ago

“Great flowers, speedy delivery and fantastic price!”

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Posted 6 years ago

“Simple process, good value and beautiful when arrived.”

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Posted 6 years ago

“Reliable service and beautiful arrangements. Ordered online from australia for my mother in the UK who was unwell. Made her feel very loved. Thank you so much. ❤️”

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Posted 6 years ago

“Easy ordering and prompt delivery.”

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Posted 6 years ago

“Extremely happy with the user friendly website, the speed of the service and the qaulity”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews