Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,968 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet was nothing like the Ianthe image. Purchased because of the strong purple colours. The White roses were already going brown at the edges when they arrived. I also paid for an extra size which it certainly wasn't in my view. Very disappointing”

Serenata Flowers 2 star review on 9th October 2017

Helpful Report

Posted 7 years ago

“Flowers were ordered as a Birthday treat for elderly mother as we were out of the country on the actual day. We returned 2 weeks later to be informed that the flowers were disappointing and in a poor condition. Apparently they were thrown out within the first week! The thought was appreciated, sadly the flowers weren't.”

Helpful Report

Posted 7 years ago

“Ordered these for my wife for our anniversary.most of flowers ok but all the roses were not fresh and brown at base of flowers.first thing she noticed!as women do!”

Helpful Report

Posted 7 years ago

“The flowers were delivered on time with the balloon and vase. However half the flowers looked dead and totally were after three days. I buy my girlfriend flowers out of the supermarket regularly that normally last a couple of weeks. Disappointing as it was her birth.”

Helpful Report

Posted 7 years ago

“I arranged & paid for flowers to arrive the next day, but because i ordered 2 bunches my order was put on hold, the email asking me to get in touch went to my junk box so i was unaware until the next day when i tried to track the order, as they didnt try and contact me by phone. i contacted them and asked for them to be delivered the following morning as they were a leaving present for 2 colleagues at work however they said i would need to pay an extra £5.99. The flowers arrived late afternoon, both squashed into one box and looking rather pathetic. i would have been better off going to the local petrol station!”

Helpful Report

Posted 7 years ago

“Delivery was good, website fine but the quality of flowers was just dissapointing in terms of quantity and quality. For the price paid I was expeting something more special.”

Helpful Report

Posted 7 years ago

“Ordered flowers to be delivered to new mother at hospital- 4 days later and still no delivery. Very disappointed.”

Helpful Report

Posted 7 years ago

“One star for the quality of flowers provided- half dead! I've boosted that up to a 2 star rating as customer service was very good and my money is getting refunded.”

Helpful Report

Posted 7 years ago

“Flowers turned on time but not as expected . On your website you sell flowers arranged in a presentable way. You pay a florist for the flowers to be presented at the door in a bouquet - not a cardboard box !! The flowers were unfortunately boxed and they required arranging , along with the fact some of the roses had started to go brown. Wont be using you again !”

Helpful Report

Posted 7 years ago

“Very disappointed with amount of flowers for price thought this was a local company as it does state its in swan age and it's not would NOT use again”

Helpful Report

Posted 7 years ago

“I cannot faulty the service and quality of the flowers. But the presentation was not much too be desired. The flowers purchase were for a gift and we did not feel that they looked good enough for this. We ended up sourcing some more flowers locally that we only paid £5 more for and the presentiaton was outstanding in comparrison.”

Helpful Report

Posted 7 years ago

“The flowers were a tiny bunch for the amount there cost and most are dieing off now and it's only been 4 days Not impressed at all”

Helpful Report

Posted 7 years ago

“The flowers were battered and bruised and brown on some of the petals.”

Helpful Report

Posted 7 years ago

“The flowers were left by a car on the drive of the house, and when opened there was no message card inside. When ordering these flowers, I did put I wanted them delivered on Monday 2nd October, but when the confirmation of order was received they were booked for delivery Friday 29th September. Sunday evening I received a telephone call from my friend asking me if I had sent her any flowers as there was nothing on the box or anywhere to tell who had sent them.”

Helpful Report

Posted 7 years ago

“The flowers arrived looking like they had been knocked about during transit. Battered and browning petals. First poor experience I've had of Seranata. These were a gift so very disappointing.”

Helpful Report

Posted 7 years ago

“Flowers were delivered to the wrong address. There is a problem on your system regarding the hotel I ordered the flowers to. The address on the package was missing important information.”

Helpful Report

Posted 7 years ago

“The 'medium' size bunch was rather small and the flowers did not look fresh. The card which I paid an extra £2.99 for seemed to be a printed piece of A4 paper folded over. I was quite embarrassed that these represented my wishes at a funeral.”

Helpful Report

Posted 7 years ago

“Flowers were not as photographed indicated and I was very disappointed. I paid extra for deluxe and the flowers were very small. Not value for money and will not be ordering again. 2 stars given for communication via email which was ok”

Helpful Report

Posted 7 years ago

“The flowers were left in a side passage to the house, no card was put through the door saying where they had been left. The flowers themselves were OK but after two days left outside not at their best. All in all a very unsatisfactory experience. Having lived and worked in Malta for a few years this 'care less' from a business based there isn't a surprise. Avoid them and use local florists or the well known international alternative.”

Helpful Report

Posted 7 years ago

“The flowers were nice and the customer service I received via Facebook was prompt and professional. The issue was with delivery - the delivery did not occur when it was booked to on two occasions, which made it very difficult for my sister to receive her flowers. This was frustrating for myself and her. Customer services are following this up however, which is good”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,968 reviews