Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifull flowers”

Helpful Report

Posted 6 years ago

“Ordered on 23rd December with about 40 minutes to go in order to get Christmas Eve delivery. Was impressed with the choice I still had that late in the day (another well-known company had very little to choose from). Ordered the Red Robin display which looked very Christmassy. Received regular updates on delivery and delivery was made without a hitch and confirmed by email. The department who emails you sends fun and creative updates - very entertaining! We spoke to the lady who received the flowers and she was absolutely delighted with them. Definitely going to use Serenata Flowers regularly from now on. Thank you!”

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Posted 6 years ago

“Delivered on time and recipient was over the moon with them they were beautiful”

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Posted 6 years ago

“Excellent service, easy website and beautiful flowers.”

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Posted 6 years ago

“Easy website site fabulous service, beautiful flowers.”

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Posted 6 years ago

“Excellent service, beautiful bouquet and one extremely happy wife. Highly recommended to all”

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Posted 6 years ago

“Lovely flowers and fast, easy delivery. Loved the delivery updates. Will definitely use Serenata again.”

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Posted 6 years ago

“Easy ordering online (in a hurry) and delivering as promised, making my daughter 400 miles away very happy too! :)”

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Posted 6 years ago

“Easy to order. Excellent variety with some traditional arrangements as well as unusual offerings! The delivery service used can make or break a company like this, but I have been fortunate to have a good experience both times I've used Serenata. Quick and easy with free next day delivery -- will definitely use again!”

Helpful Report

Posted 6 years ago

“I ordered six sets of flowers (White Lillies) for various family members. This was on the Saturday. By the end of the following day (which was a Sunday) I had an e-mail for each order from the company to say they had dispatched the flowers and then these were followed by a further e-mail for each order to say they had been delivered. Then I got six communications from the various recipients telling me how nice the flowers looked (complete with photographs in some cases!). It was superb service with an appropriate flow of information. I have never used this company before but will certainly use them again in the future. Thank you very much for the quality of your flowers and of your service.”

Helpful Report

Posted 6 years ago

“Arrived on time with standard delivery. Recipient pleased with gift. Reasonable price compared to cut flowers. Will use your service again.”

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Posted 6 years ago

“Amazing holiday service and delivery. My order went out the next day as requested and I was kept apprised at each step via email so I knew even from Canada what was happening with my order in the UK. Great prices and beautiful plants. Would definitely use them again.”

Helpful Report

Posted 6 years ago

“Sent plants to my mum. Got a text on delivery day with an hour slot for delivery. Plant delivered within this time. Mum said they were in excellent condition with plenty of buds as well as flowers and they should last the winter season.”

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Posted 6 years ago

“They were able to deliver flowers when I was unable to be there for my friends after their sudden loss”

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Posted 6 years ago

“Was looking on the internet to send flowers from Canada to the UK to my friend. Never having heard of Serenata flowers I was sceptical. However the website was inviting and prices were good. The order was processed and sent off with notification from them to me. The flowers were delivered on the date I requested with the instructions I asked and my friend was delighted with the order. She said they were delivered in a box nicely wrapped and were fresh the flowers were in bud and bloomed within a few days beautifully. Thank you.”

Helpful Report

Posted 6 years ago

“Recipient says very fresh, beautiful blooms,superblypackaged. Delighted”

Helpful Report

Posted 6 years ago

“The website was very easy to use and the choices available made it difficult for me to finally choose which were best. However my Aunty said they were beautiful, well packed,and just loved her surprise.The chocolates were an even greater surprised and were much appreciated. Thanks to everyone involved.”

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Posted 6 years ago

“Good selections of flowers and gifts to choose from, lots of choice to add cards, chocolates and balloons etc. Reasonably priced, quick delivery and easy to use website. This is my go-to flowers site!”

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Posted 6 years ago

“Free next day delivery, good selection at least £20 cheaper than the other company I looked at. Delivered by lunch time. Ordered on a Sunday. Very impressed.”

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Posted 6 years ago

“Excellent service, beautiful flowers.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews