Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant really review the company as my order was never received so i can only review on my experience. Had i have known they used yodel as a carrier i would have avoided like the plague. Needless to say they didn't disappoint. Not only did they not deliver but after being send my delivery co-ordinates from Serenata i found that it had been delivered far away for the actual delivery address. Serenata's customer service needs vast improvement. Asked as to why they do not have a phone number to contact them directly i was told they were an ecommerce company thus everything needed dealing with over the internet....what ever happened to the personal touch? they also have no direct email. so every time you reply to there vague responses (some of which are that vague they actually completely avoid the question you are asking) you have to open a new ticket only to be greeted by a completely different customer service member. This was my first and definitely my last experience with these guys. Cheap for a reason....”

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Posted 6 years ago

“On time delivery and flowers looks like the picture shown and the recipient was happy too!!”

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Posted 6 years ago

“A little late but nice flowers when they arrived”

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Posted 6 years ago

“Excellent quality and price”

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Posted 6 years ago

“Excelent service! Flowers looked gorgeous. Very pleased, definitely recommend. Thank you”

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Posted 6 years ago

“Had my Valentines order cancelled at 3.25pm on the 14th Feb. I know I had ordered last minute however waiting until 3.25pm to tell me my order was cancelled by email was not the best. It was a quiet night Valentines night in my house.”

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Posted 6 years ago

“Delivered on time and well packaged. The roses weren't in the best condition but got more than I paid for so over all pleased”

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Posted 6 years ago

“Excellent, prompt delivery. Flowers reasonably priced, carefully packaged and good quality. Highly recommended.”

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Posted 6 years ago

“Where to start, arranged Valentines flowers to be delivered to my wife’s work. The courier apparently attempted delivery, although nobody at my wife’s work saw an attempted delivery. Contacted to ask for refund due to non delivery only to be told that re-delivery would be attempted following day. Demanded refund when 2nd delivery also failed only to be told a 3rd delivery would be attempted on the 16th. Surprisingly this failed also. Finally got a refund when I threw toys out of cot. DO NOT USE THIS COMPANY, they are unreliable and a nightmare to contact.”

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Posted 6 years ago

“Delivery came”

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Posted 6 years ago

“Items delivered without damage and on time. Great service, would use again.”

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Posted 6 years ago

“Only grumble would be flowers were far fewer than that on the site Otherwise well packaged and in perfect condition”

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Posted 6 years ago

“Very good reliable service”

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Posted 6 years ago

“I liked the choice of Valentine gifts offered, the short notice that I was able to give and the updates on delivery. This was important as I couldn’t be there to present the flowers and chocolates in person. Also like the fact that my girlfriend loved the gifts.”

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Posted 6 years ago

“I have purchased from serenata on three occasions. The first two were fantastic and I can only say thank you. The most recent was a red rose in a vase. Whilst the Rose and greenery werebeautiful, the vase was tiny, and I felt it was well overpriced. The recipient loved it but I was disappointed.”

Serenata Flowers 4 star review on 16th February 2018

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Posted 6 years ago

“I ordered the flowers from US, the flowers reached on time, beautiful message was sent to me stating that it has been delivered and flowers were in great condition. The process was smooth and flawless. Thank you very very much. You made my Valentine's day amazing.”

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Posted 6 years ago

“Fast service but the flowers looked on their last legs. Looked nothing like the picture. Maybe they had an off day for flowers (not service) on Valentine's Day as per other reviews.”

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Posted 6 years ago

“As it was Valentine’s Day I would expect the flowers to be deliveried In a nice package but they where delivered in a closed box. First and last time will use you guys.”

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Posted 6 years ago

“Sent flowers in Canada, delivery £5, the week later it was £15 delivery for Valentine’s Day! An absolute joke.”

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Posted 6 years ago

“Could have got better flowers from Tesco to be honest for cheaper”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews