Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not use Serenata Flowers. After receiving an email 10 minutes before the funeral was starting to say that the florist was too late and my flowers were at the funeral directors to pick up, i called the directors who told me no flowers were there. For 3 days i emailed Serenata and got basic responses back saying the florist are looking into it. This is the 5th day today and have still no refund and no idea where my flowers are 😡”

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Posted 4 years ago

“The only thing I was impressed with is the fast delivery and was precisely on time. However that's where it ends as the flowers I received for my wife where nothing special and appears bruised and old. Normally flowers I buy from my local shops last for a week and a bit. But the flowers I received from Serenata lasted 3 days. And binned the 4th day. I will never buy from serenata flowers again.”

Serenata Flowers 2 star review on 22nd August 2020

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Posted 4 years ago

“Warning! Stay away! Flowers ordered for an anniversary and arrived a day late. When the flowers arrived they where only fit for the bin. The flowers looked like they had been sitting about for a week. Terrible experience and staff very inconsiderate.”

Serenata Flowers 1 star review on 21st August 2020

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Posted 4 years ago

“The flowers were ordered in good time for delivery. Unfortunately they should have been delivered on Monday and did not turn up till the Friday. This was because of problems with the courier company. I did supply extra delivery instructions to Serenata but these were not passed onwards. I received a call from the courier on Thursday, explained, the exact place and delivery was completed the next day. It was a birthday present and so I shall have to send some with Interflora to replace them. Very disappointed.”

Helpful Report

Posted 4 years ago

“Flowers arrived with broken stems. Some looked dead. Carnations didn't open. Smelt like dead flowers when I opened the box. Didn't look like a bouquet, just random flowers. Underwhelmed.”

Serenata Flowers 1 star review on 20th August 2020

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Posted 4 years ago

“Awful arrived in a crushed box. Everything inside ( anniversary card and flowers) crushed. Flowers were lifeless and fit only for the bin”

Serenata Flowers 1 star review on 17th August 2020

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Posted 4 years ago

“Ordered flowers for my mums 70th birthday 3 days before the day. Called her on the day to ask how are the flowers only to find out there were none. After contacting the company they said sorry but if you had read our terms and conditions you will see that we don’t promise the delivery day... could be up to 48 hours after. Not good enough! They should have warned on ordering so I could have ordered elsewhere! Rather than money grabbing! Don’t use!”

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Posted 4 years ago

“The flowers were left outside the front gate in direct sunlight (34 degrees that day). The house was occupied but no one heard the bell. No card was put through the door. it was five hours later that they were found - unacceptable.”

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Posted 4 years ago

“As many of the reviews say dreadful. Below is what I was promised and what arrived - like the other Adam - £48 for 12 standard stems. Do not use this company.”

Serenata Flowers 1 star review on 11th August 2020

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Posted 4 years ago

“no customer support I paid almost 49 pounds till date no idea were flowers gone, missed my daughter 16th birthday, going for chargeback from credit card company”

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Posted 4 years ago

“The flowers that arrived were nothing like the photo on website. The flowers were dry and droopy and there were significantly less stems than advertised. Incredibly disappointing and extremely poor value for money. Tried to contact customer service but the email wouldn't send and there is no phone number. Waste of money and complete lack of service.”

Serenata Flowers 1 star review on 9th August 2020

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Posted 4 years ago

“Just awful..i ordered twice still no flowers a week later.Borh damaged in transit apparently. Awful service.”

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Posted 4 years ago

“Flowers nothing like the photo at all, more like a 3.99 bunch from Tescos! An absolute waste of money and reading all the other reviews I’m baffled to how they’re still trading!!”

Helpful Report

Posted 4 years ago

“Delivered damaged, very poor quality contents, zero customer service as you can't contact them. The complaint procedure is online and simply doesn't work. Very disappointed and won't use again. Can't complete this review as i can't get any communication to them! Order reference 2111020454”

Serenata Flowers 1 star review on 6th August 2020

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Posted 4 years ago

“Do not but from this company . Poor quality flowers that are not fresh or top quality. I have had two lots sent me over the last two weeks and both have been really horrible.”

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Posted 4 years ago

“I ordered flowers for my aunt. I ticked the "leave at the doorstep" box but they were delivered to a house 5 minutes drive away. This was inconvenient for my cousin who had to collect them, and who said they were not worth the money.”

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Posted 4 years ago

“Do not use this company. The flowers my friend received were embarrassing and pathetic. It was a scraggly handful of stems not the full bunch the image on the Seranata website shows. Extremely let down by this experience.”

Serenata Flowers 1 star review on 31st July 2020

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Posted 4 years ago

“Ordered same day flower delivery as promoted using their online ordering via their same day delivery website page. Ordered many hours well before the 2pm deadline, paid and then waited to hear they had been delivered. Delivery can take up to 8pm it states. After 9pm still no delivery. Contacted to be told they could not fulfil the order as they use a ‘partner’ for this. They told me they had sent an email to let me know but no email was received, I requested them to forward this supposed email or what time it was sent but this went ignored. No apology and as yet no refund. Very poor. I would advise not using as they are unreliable and there are many other companies that can offer a better reliable service.”

Helpful Report

Posted 4 years ago

“Terrible quality, not fresh and only lasted a couple of days. I have had two bouquets purchased recently for me and both were the same. Terrible quality, for an expensive price. AVOID AT ALL COSTS!”

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Posted 4 years ago

“Received 2 bouquets recently during bereavement and both were very poor quality with flowers past their best, some with broken stems and some dead. They were made up of mostly greenery that was smelly and mouldy. I have not given honest feedback to the senders - they would be extremely upset -but I certainly would not use this company in the future.”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews