Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers did not arrive even though email said delivered”

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Posted 6 years ago

“Superb service and love the privacy of the recipient not knowing who has sent the surprise. Easy to use and brilliant service. Will recommend to friends.”

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Posted 6 years ago

“They were delivered on time and were excellent re person we went them to”

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Posted 6 years ago

“Second time I've used Serenata Flowers and have been very pleased.”

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Posted 6 years ago

“Beautiful plants in a timely delivery”

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Posted 6 years ago

“The flowers were delivered perfectly on time, in fabulous condition and by a lovely delivery guy. They really made my mums day. Second time I have used Serenata Flowers and will continue to. Thank you.”

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Posted 6 years ago

“LOVELY FLOWERS DELIVERED AS ARRANGED THANK YOU”

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Posted 6 years ago

“flowers were delivered exactly when they said they would be”

Serenata Flowers 5 star review on 6th April 2018

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Posted 6 years ago

“Flowers were appreciated but arrived a day late”

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Posted 6 years ago

“Easy delivery service. Excellent choice of blooms. Great tracking service all together a positive experience thank you”

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Posted 6 years ago

“Ordered a beautiful orchid and chocolates for a friend. Arrived as requested. Perfect. Very happy.”

Serenata Flowers 5 star review on 5th April 2018

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Posted 6 years ago

“I've ordered two sets of flowers + gifts twice from Norway. Recipient was so happy both times and the flowers got there in perfect shape. Thank you so much, Serenataflowers for helping me out.”

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Posted 6 years ago

“Recipient very pleased with the flowers, their packaging and quality. They were delivered on the day stated. Many thanks.”

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Posted 6 years ago

“Appalling service. Ordered flowers for Easter Saturday as the website said it could deliver the following day. I had never used them before. I also left a note on the order to say "leave on doorstep if out". The delivery failed as nobody there - apparently it is at the courier's "discretion" as to whether they follow your instructions or not! I was then told it would be delivered 3 days later - but another failed delivery - apparently the recipient (my mother in law) "refused" the delivery. She knew nothing about it. Then I was told in error it was being delivered on day 4. I have not been given a refund, there was nobody to actually speak to other than via email, and I will never use this company again.”

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Posted 6 years ago

“Purchased as a birthday gift, from USA to UK. Arrived on time. However, I paid for the larger size and recipient only received standard. My mistake was ordering the standard vase. I tried to cancel the vase at checkout but could not see a way to do this. I’ve used seranata before and not had any problems. I was so disappointed when I saw photo!”

Serenata Flowers 3 star review on 5th April 2018

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Posted 6 years ago

“Prompt service and good notification. Good value for money”

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Posted 6 years ago

“Good order taking, good product selection, timely delivery and very happy recipient.”

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Posted 6 years ago

“Ordered at 9pm delivered to recipient by 9am following day. Excellent service. Beautiful flowers. Very happy!!”

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Posted 6 years ago

“Wasn’t sure how the flowers would look, but they are beautiful. Would order from Serenata again as delivered as expected.”

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Posted 6 years ago

“I ordered some flowers from Australia to be sent to my good friend in the uk, who had unfortunately lost her daughter in a car accident. They arrived promptly and on time, my friend was really pleased and sent me a photo, they looked lovely. Hopefully they gave her some comfort at this sad time.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews