Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a flowering plant to be delivered to my mother, I wanted it was to be delivered on monday, and was told it would be delivered on monday, however nothing arrived. I had told my elderly disabled mother that her present would be with her on monday and she was extremely upset when it was not. After waiting until 8pm for the possibility of delivery, I contacted Serenata, asking where had my present was, to which within half an hour I had an email apologising and refunding me £4.20, for an order that came to £27.98, with no further information until the morning to tell me they would be delivered that day between 10.30 and 11.30. They did arrive, and as said by my mother, they are beautiful but if it were not for my having to contact Serenata, they may never have been delivered, the lack of information for the detail of why my present wasn't delivered is shocking. Am truly upset and will not using them again and will not recommend.”

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Posted 6 years ago

“Serenata Flowers have a wide variety of different flowers, i struggle to find blue or any other coloured bunches that arent pink elsewhere! Im always happy with the delivery service and the flowers are well protected! Thank you”

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Posted 6 years ago

“The flowers were really beautiful, very well-arranged and fresh. Ordering was easy and Serenata were communicative the whole way through the whole order/delivery process. Would definitely recommend.”

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Posted 6 years ago

“the flowers were delivered at the right time, and were of excellent quality”

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Posted 6 years ago

“They made my friend smile so am happy”

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Posted 6 years ago

“Mother’s Day flowers 2nd year I have ordered from you & my mum was over the moon Thankyou”

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Posted 6 years ago

“I ordered twilight deluxe bouquet for mother’s dsy. It was delivered with a card saying sender did not leave a message but in fact I had left a message for my mum. That’s just the start. I visited mum today and am absolutely horrified st the poor condition and quality of the flowers that were delivered. Mum trimmed and cared for the flowers as pet instruction card. However the roses are wilting and drooling and the size of the flower heads look much smaller than in your display pic. They look like a sorry scabby bunch of flowers from a petrol station. I showed mum the picture and the price £29.98 and she was shocked! I am looking for an immediate refund so that I can buy my mum some nice flowers. I look forward to hearing from you. Catherine Crawford”

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Posted 6 years ago

“Easy to order ,mum happy with her flowers, delivered on time .”

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Posted 6 years ago

“Roses were absolutely fabulous - service etc to match”

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Posted 6 years ago

“The flowers that were finally delivered were beautiful. I received an email stating the flowers had been delivered to "Address where they were due to go" but received a message from the recipient to say they had been delivered to the doorstep of a neighbour further up the road who were really kind and brought them to her. Very lucky my Mum has good neighbours. I have emailed to say of the service failure but have had no response on this.”

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Posted 6 years ago

“My mum was over the moon with them on mother's day, second time I've used Serenata Flowers and both times great service and lovely flowers..”

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Posted 6 years ago

“I ordered Flowers for my Mum and Mum -in-Law for Mothers Day. although I did not see my Mum-in-Laws Flowers she phoned me and was very pleased with them. My Mums Flowers arrived and they were beautiful and she was so pleased with them. Fantastic that you deliver on a Sunday. I will certainly use you again. Thank You”

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Posted 6 years ago

“Poor delivery, got my flowers delivered to the wrong address”

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Posted 6 years ago

“My mum was beaming when she received her flowers. Thanks so much”

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Posted 6 years ago

“Excellent Service, prompt and very well delivery, would definitely use again”

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Posted 6 years ago

“My mum, the recipient, was overjoyed with the flowers which were delivered as requested, and which came with really lovely instructions-which she has saved for me to see when I visit. She was very happy, so I am very happy!”

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Posted 6 years ago

“orchid died after 6 days.It was a completion prize in the sun news paper.I contacted customer care who said as we hadn't complained in 3 days (as per terms and conditions,they couldn't do anything).It died on day 6,expect them to last more then 6 days,at £29 99p.terms and conditions also say,if your unhappy,contact them so I did,to be told nothing they could do.poor customer care to say the least.”

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Posted 6 years ago

“Have grown to expect good service from you.My wife loved the flowers.”

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Posted 6 years ago

“The flowers wernt received on the day they were suppose to be. The flowers recieved were a different colour than that ordered and after contacting them directly I was basically told that that's just the way it is, there was no communication to inform me that they wouldnt/ couldn't be delivered or that a substitution would be sent instead, considering I had spent £40 on flowers from this company for mothers day I am extremely disappointed and angry at their response, this company is highly unprofessional and conduct themselves in a Manor that is not acceptable - under no circumstances order from this company”

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Posted 6 years ago

“Gift for Mother’s Day and my mum liked it”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews